VFS Global

I would rather die than deal with vfs again. Would give them -5 stars if i could, zero communication between them and ukvi let alone with the customer. Absolutely dreadful the owners should be horrified.

I had a biometric appointment on 28th June 2022 at the Atlanta office. The staff were not adequately informed about travel policy during and after then pandemic. I had everything needed except for an endorsed i-20. I also requested to submit the endorsed i-20 in one hour but they did not accept my application. They came up with their own rule that they need the original i-20 with "original" signature. During the pandemic, many universities had moved to e-signature for i-20. However, they did not know that. I am very disappointed that I had to apply through them.

If you can avoid going through VFS Global, do it. Their systems don't work, the agents don't read the information provided and ask for it again, when you complain they don't take action.
Obviously the countries using VFS Global don't want to issue visa's and are hiding behind this company.

This company is run by foreigners and they are scamming/ripping off innocent customers. Unbelievable that the Austrian embassy in the USA has hired this company to process visa applications. I never would have believed that Austria would deal with a company as corrupt as this. See the Wikipedia entry for VFS Global to read about the history of scamming customers and corruption.

One agent does not know what other said. They dont know how to read emails. They dont know how to read documents. Their staff is completely unprofessional. I regret using their visa service for UAE visa. Save yourself time and pain and use some other company

Applied for renunciation of passport, kept showing payment failure, eventually charged me 4 times ((976$) instead of 244$. Then charged me 2.48$ per min to file a complain over the phone. It does not end there, told me to request a refund. WHY THE $#*! SHOULD I REQUEST A REFUND for the money was unlawfully taken rather stolen from me. I was charged 730$ extra, received a receipt of 244$, that is definition of fraud and stealing. And I was told to wait for 15 days. Also, the refund application form has all kind of ridiculous questions listed on it.
Application process itself is harassing. What is the point of filing a 10 page application, and upload 10 different document online when eventually I have to print it all and mail a physical copy!

Such a waste of time.

I am taking them to court if I do not get my money back!

This company does not deserve any stars.
Horiffic website and spend days for applying to renew passport. Still not working.
Why are they still given the contract. I guess, it all about bribing people to get the contract.
You cannot imagine the suffering these people are giving to indian citizen abroad.
For support call you have to pay $2.8 for a minute. This is extorsion.

HORRIBLE SERVICE. They don't know how to do anything right. They're just hungry for money. They charge you to call them and to get an appointment. Their website never works properly and if you pay and request for a refund you can forget about getting your money back!

I applied for my son's OCI. The document checklist did not ask for a parent's passport copy if they were not Indian citizens and so I did not provide my husband's passport copy. I receive an email a day later saying that my application is incomplete without it. Next I try to upload the document into an online link they provided and that appears to be broken. I spoke with the customer service at VFS (which they charge an arm and a leg for) who refused to acknowledge that this document was not listed as required in their document checklist and was unable to solve the issue of the broken link. I am still waiting on a response from the supervisor.

They even not deserve for 1 star. I have submitted application 1 months and still they have not reviewed my application ans as per guidline it should be done in 48-72 hours. If you have option to renew passport in India then renew it in India with Tatkal instead here.

VFS Global Bali is very bad. On their advice we had to apply on a family/friends visa for the Netherlands.
We still had 3 months. But the slots they've is not enough. We had to wait for the first slot available 7 weeks.
Then we applied and they checked everything and said this is ok. So we wait two more weeks and we've got the passport back without a visa. Reject. They should know what kind of papers you need and tell you what to provide again therefore you paying them.
So now we have to apply again pay again. But they don't have slots waiting time 7 weeks. This is what you get when you just open 8 hours a week
We went back to the office of vfs but can not help you just go to the website and write a letter or appeal.
Not helping and the European union have contracts with that stuppid organisation. Why why.
No we loose alot of money because of them.

Thanks alot VFS global.

Congratulations VFS for winning the Global Dogsh*t Service Award. You have succeeded in giving the worst example of customer service, clarity of instructions and responsiveness. You have very special skills in your phone lines: they are not put to serve any customer. Your phone lines are there to force customers to pay money per minute, listening to redundant, useless, boring automated messages and never reaching a normal customer service representative. You are so bad, you deserve to be banned from the internet and put in some archaic medieval torture museum.
To all customers reading this: NEVER call VSF. It is a trap that makes you pay money and get nothing in return.

They are known for losing passports and not receiving documents that we send. I think the employees are not Indians. They might have Indian names but from Guyana or Trinidad... This is the company charge $2 a minute to say hello. Hahaha. What's the status of my OCI? Pay lot of money just to hear in bad accent "allo" - they meant "hello". Hahaha. I rather go to Pakistan than dealing with these unprofessionals.

Who the heck allows VFS to do such sensitive stuff. I don't know about rest but in the US VFS should be banned, never seen a company this bad. They always send the documents back giving some random reason. If they think the first time the documents weren't proper why they didn't send me all at once, everytime I send documents they come up with a new reason to deny. I don't know where to escalate this but companies like VFS shouldn't exist. And this is not just my issue I know for certain everyone faces this issue.

The receptionist who checks the document is unsupportive n ridiculously asking unnecessary documents.Inside another lounge system is so horrible I waited for4 hours with my 2 kids,even though I paid 600 dhs for lounge.,very bad behaviour he had he returned back my application n threw it on my face he said for sure it will be rejected 99.9 percent so inhuman to kids such a humiliation to be at vfs 3time we returned from reception for unwanted documents. Unfortunately in this vfs the staffs are unprofessional.it was saudia visa application lounge.Be aware!

VSF is the worst service company that has ever existed. Extremely high cost with ever-glitching system, cumbersome customer onboarding, and no contact numbers for customers. Governments should take contracts with VSF away.

Two months after I paid for services which I never received, I am still getting emails from VSF saying - please let us know if you would like to withdraw your application... to which I have responded few times. Saying yes, I would like to withdraw and my money returned. Of course, no response.

I applied for OCI and also for my parents passport. Both gets rejected for stupid reasons that are due to their mistake of not making the application proper. Try to look at the USA passport application website and learn from them! The application process is ridiculous and they will reject your application for stupid reasons. Indian government should look into these many complaints that have pilled up!

It is unbelievable that you pay a significant cost to consider your application and receive service at VAC but the staff are NOT friendly or polite and my experience was terrible. The staff does not respect your time and after finishing bio metrics you feel you are free.