VFS GlobalReviews 359

The call center experience is awful. They do not have knowledge and misdirected my passport application.I would have given zero stars if available.
Returned good passport with damaged reason
The review given after vfs application is full of spelling mistakes and humanly not possible to understand their english. Very careless instructions and they keep asking for additional document which are not mentioned in application.
They are money minded and charge insane amount of $2.40 per minute to call their call center.
Indian government should revoke their contract immediately and save consumers.

The staff at the vfs visa application centre in Brussels were excellent.They were dedicated to help me and did all that they could to enabke my travel to india following my backpaxk getting stollen with passport and oci. Well done.moat effiicient and helpful.

I had an appointment for an Austrian Schengen visa today and it was the most humiliating day ever. I was there for 5 hours and the treatment from their employees is far from worst. I also saw one of them be very rude and yell at an elderly person. I never leave reviews, but I hope this will help in a way. I love Austria so much, it's culture and heritage but I would never want to go through this experience. They also charged me $200 for printing papers. I felt like a second class human being and I was there with my child for hours. Their website is the worst as well.

VFS global customer care number
700.3041.460===700.3041.460
VFS global customer care number
700.3041.460===700.3041.460
VFS global customer care number
700.3041.460===700.3041.460

Sadly it seems VFS has a monopoly on visa applications. Which is a shame. Their website is terrible, no details and vague info regards premium packages. No helpline and no help offered at the centre. Apparently sent out passport back via courier, refused to give us details of tracking-still waiting after one week. Truly terrible customer service

Their website is virtually inoperable. One gets strange messages about clearing cache and all cookies.
Phone service if they answer is totally and completely useless. Why does the French govt outsource to such idiots? Are they trying to drive everyone into the $500 expedited Visa?

It is unbelievable that the government of India has outsourced basic consular services to a for-profit third-party that charges ridiculously high prices. It is even worse that their website frequently does not work. To add insult to injury, they have the audacity to charge $2.48 PER MINUTE if you want to contact them by phone for any help!

Shame on all parties involved - since there is no choice we have.

VFS is designed to cause you maximum difficulty and play on your anxieties ruthlessly.They charge exorbitant money just to act as forwarding agents for your documents

Hopeless service. They are closed for passport collection/delivery when the US embassy is closed for Memorial day. The staff is not well informed and are very rude to the customers. I do not understand the reason behind closing the delivery of passports if the embassies are closed. They do not have any contact numbers to contact. Very disappointed with their attitude and response.

In 3 months I couldn't book an appointment for italian visa. The system say that I exceed my login limits when I was login in the morning first time. Very bad system

Its pathetic that govt of India still uses such an outdated tech company for its services! Shame!

My Indian passport renewal got rejected for absolutely no reason. It was rejected in 1 day citing that I did not select anything for change of address which I did not request in the first place. They could have kept it on hold and ask me if they had any confusion. I gave the address proof and the same address was on the passport which was expiring and I wanted the same address to be present in the passport. I am furious with this level of service and harassing people for a regular job.

I know you don't care about, but you don't have to treat people like they are worthless.and you do. Nobody has time to spend hours for getting a tourist visa. Get a proper, working website. Nothing works properly. Hire more people if needed. After all you are making money without giving any service...

In spite of booking an appointment, made you wait for more than 3 hours due to staff shortage. Should not be taking appointments if they don't have staff to attend to you. Worst experience ever!

VFS Gobal is getting overburdened as the number of visa applications has increased tremendously.
Even after submitting all my documents to VFS Global half of the submitted and scanned documents did not reach the Embassy.
As a client who even opted for their lounge service they were unable to provide the service that they are meant to deliver.
The staff and employees working have little or no idea of the work they are doing and cant answer basic queries that a client may have. The door staff standing right outside the lounge area did not know that he is standing outside the lounge.
Its not just me but many clients of VFS Global are not at all happy with the poor service that they provide at higher costs. Waiting for an alternative option to hit the market and take over.

The London Branch is really good in comparison to Manchester! The Manchester branch should learn from the London branch. The staff (booth 1, appointment at 9 o'clock)in lvl 3 Italy visa were kind,polite and understanding. She genuinely helped me and explained what other documents I needed to get. Incredibly smooth process.The waiting time was really reasonable 30minutes. Whereas in Manchester it was 3 hours.

In this actual world where reviews plays a lot in a company future, it seems that VSF does not care about what comes. Does it not call the company that many people come and complain with rude words and the minimum rating about the service? (maybe it is not important because you hold the monopole?). Reaching the customer service is a living hell + money waste. The service when you go on site is not better. Not all, but most of the employees behave as they are from another planet. Kindly do something.