• Vevor

Vevor

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Overview

Vevor has a rating of 4.2 stars from 1,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vevor most frequently mention good quality, great price, and fast delivery. Vevor ranks 2nd among Outdoor Equipment sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.5%
Positive
1,082
Neutral
33
Negative
166
How would you rate Vevor?
Top Positive Review

“Getting rid of tree roots”

Jerome P.
9/30/24

My neighbor has a big oak tree near the property boundary with roots coming into my yard breaking concrete and cement pads. I needed to do something before they broke any more of the cement slab under my house.

Top Critical Review

“After sales service”

Lyle C.
10/10/24

Purchased vevor door opener on eBay works okay except can't adjust down force so it will reverse when obstructed, motor continues to drive and turns around on the shaft. Not getting any service from eBay or vevor even after a phone call to vevor.

Reviews (1,702)

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Reviews that mention popular keywords

customer service (126) quality product (32)
Thumbnail of user aaroncarrolld
1 review
1 helpful vote
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June 14th, 2023

Easy to install and attractive. This is the second time I have bought this railing for our home to insure safety on our front steps. There service really pleased.

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Aaron Carroll D,

Many thanks for your support!
Your encouragement is our driving force.
If you have any problems,you can contact our support team through https://www.vevor.com/pages/contact-us.

All the best.
Vevor Team

Thumbnail of user osiriss3
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

After ordering and transferring money I received an email stating it was not available, and I would need to wait for a refund even though the item was and still is online and marked available.

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Osiris,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Can you contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user scotts2939
1 review
1 helpful vote
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May 27th, 2022

Bought multiple items had problem with two, one was misrepresented hard time contacting cs BUT VEVOR did make it right. Other item being a food item had contaminated food with METAL CHIPS! Being this item was not that expensive I tossed it into the garbage not worth TRYING to contact cs. VEVOR been ignoring my emails about why it won't let my purchase 500$plus in garden items, part of the no cs by email is any reply is NEVER same cs so one has to explain over and over and after a few times of this they literally will ignore any and all future emails.

Tip for consumers:
DO NOT EXPECT MUCH IN THE WAY OF CUSTOMER SERVICES THE PHONE NUMBER PUTS YOU ON HOLD ONLY TO HANG UP ON YOU 10 MINUTES LATER.

Products used:
Griddle, ice crusher, dehydrator

Service
Value
Shipping
Returns
Quality
Thumbnail of user bernieg71
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Fast shipping and good quality. The product was everything that was advertised. I love the large tires on it.

Reason I chose this business:

Recommended thru web browser.

Thumbnail of user mtsoxfant
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

I purchased a couple of items from VEVOR. The first was a ballast box for my tractor. The box had some good functional features that drove me to purchase. A trap door to easily empty sand or stones used for weight. There are some cylinders inside for storing shovels etc. Although the metal was a bit thinner than expected, it still functioned. The biggest disappointment was the welds. They were pretty far off of being centered between the two pieces. Maybe strong enough to keep secure when empty, highly unlikely to last with weight inside.

The second piece I bought was clamp on pallet forks with stabilizer bar. The stabilizer bar is very flimsy thin metal that distorts when securing. The wingnuts included spin freely when the appropriate force need to secure bar is used. I reached out to VEVOR, asking for replacement bolts to secure. Over 3 emails they stated that their technicians say they are not an issue. When they spin freely, not applying enough pressure to secure stabilizer bar, it's an issue.
I would not buy again from VEVOR, as their customer service is poor and products are cheaply made.

Products used:
Ballast box
Clamp on pallets forks

Service
Value
Shipping
Quality
Thumbnail of user kevinb4039
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Trép heureux de recevoir un produit de qualité fonctionne trép bien facile a installer

Reason I chose this business:

Pour le service de livraison rapide

Reason I chose this product:

Pour le prix intéressant

Quality
Thumbnail of user carlosb738
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Trabaja muy bien, podo todo lo que necesite sin tener que recargar la batería

Quality
Thumbnail of user bensonm20
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Haven't had a chance to use it, but it looks great. Can't wait for warm weather, the shed isn't heated.

Reason I chose this business:

Advertising

Thumbnail of user martineo10
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Expérience positive et livraison rapide. Excellent rapport prix/qualité

Reason I chose this business:

Conseillé par un voisin

Reason I chose this product:

Conseillé par un voisin

Quality
Thumbnail of user richardh4282
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

The site was easy to use. The cart enclosures are exactly as advertised. I am sure that we will enjoy them

Thumbnail of user gregoryw871
1 review
0 helpful votes
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November 26th, 2023

Rubber threshold ramp is very sturdy, will not shift around when the wheelchair hits it, the most important thing is. I was able to cut it to size. I do recommend this ramp.

Thumbnail of user garfieldh29
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

The golf cart cover is exactly what I expected. The only disappointment was the huge Vevor logo painted on the side of the the cart cover, was very annoying.

Thumbnail of user samanthaw582
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

We ordered an awning for our camper that said measured at 14ft 2 in which was exactly what we needed. When it came it was much bigger than this and wouldn't work. I contacted customer service and included pictures of what their product description says and what we received. At first I simply wanted to return the wrong item and get the right one sent to us instead. They kept saying they didn't make a mistake so I sent them pictures again from their own website stating what the size of the product was supposed to be. They kept insisting they didn't make a mistake and offered me a $20 refund. I paid $107.99 and got the wrong item and they want to give me $20 to make it right? I have corresponded with their customer service numerous times trying to just get this exchanged and they will not be reasonable so now I am still currently fighting them trying to get my full amount refunded. If you choose to buy from this company you are taking a big risk! After we ordered I have seen many reviews similar to this stating the completely wrong thing was sent and the company won't make it right. Lesson learned! Review company first!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimt1116
Jim T.
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

I saw this online and I decided to buy it to put my knives on. I received it very quickly. It was priced right well package and it really shows nice on my bar with all of my knives

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Jim,

Thanks for your review.
We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

Thumbnail of user daleb788
1 review
0 helpful votes
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January 8th, 2024
Verified purchase

I ordered the machine, when I received it, it was everything I hoped it would be. The direction as to how to assemble were a little difficult but I YouTubed directions and did ok.

Reason I chose this business:

It was what I wanted, I didn't find any machines anywhere else that I like any better,

Thumbnail of user seans951
1 review
2 helpful votes
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May 7th, 2022

Misleading and illegitimate company.
They post fake reviews for themselves. Their customer service is as cheap and inauthentic as their rubbish products.
If you have any sense, stay away from Vevor.

Tip for consumers:
Avoid

Service
Value
Shipping
Returns
Quality
Thumbnail of user ursulas91
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Der Rollcontainer sieht shr schön aus. Gue Beschreibung für den Zusammenbau aber sehr vieleS

Reason I chose this product:

Sehr schöner Rollcontainer. Gute Beschreibung für den Zusammenbau, aber sehr viele Schrauben!
Würde ihn aber weiterempfehlen. Auch schnelle Lieferung.

Quality
Thumbnail of user santanahelene56
1 review
1 helpful vote
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October 29th, 2023

Ordered a chimney cap. The product was very flimsy and didn't fit. Tried to return it and they will not give me a return address. Their service center likes to give you the runaround. Never again.

Tip for consumers:
What terrible customer service they have

Products used:
Chimney cap

Service
Value
Shipping
Returns
Quality
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Helene,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Thumbnail of user rellison0890
1 review
0 helpful votes
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June 27th, 2023

PLEASE DO NOT ORDER VEVOR COMPANY. THERE PRODUCT HAS POOR QUALITY. I ASK TO RETURN, I WAS TOLD TO PAY FOR MY OWN SHIPPING & ETC. BAD REPUTATION!. YOU DONT TREAT YOUR CUSTOMER LIKE THAT. NEVER AGAIN. BAD CUSTOMER SERVICE. I NEVER HAD HEARD A COMPANY THIS!

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Rebecca,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user richardp3373
1 review
0 helpful votes
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January 12th, 2024
Verified purchase

Went to Amazon found a pole saw I wanted bought it, winter is here have not used it waiting for spring

Thumbnail of user melon2112
1 review
0 helpful votes
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August 14th, 2023

I have a vacuum chamber and the vacuum pump stopped working. It is less than a year old but they would not honor the warranty. Horrible customer service and inferior product.

Tip for consumers:
Do not buy

Service
Value
Returns
Quality
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello Corey,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user heribertov22
1 review
0 helpful votes
  • Send Message
February 18th, 2024
Verified purchase

The process with Vevor was a very smooth one and their merchandise is of very good quality. Very good products but the shipping cost is very high.

Reason I chose this business:

It is a responsible company and is one of the few companies that ships products to Puerto Rico.

Thumbnail of user rogerm1446
1 review
0 helpful votes
  • Send Message
January 22nd, 2024
Verified purchase

The forklift/tractor seats were exactly as represented. I received them quickly and the price was very reasonable.

Thumbnail of user stefank136
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Sehr schnelle Lieferung. Alle Infos kam zeitnah rund um zufrieden weiter zu empfehlen.

Reason I chose this business:

Preisleistung war sehr gut

Reason I chose this product:

War auf der Suche nach einer Vakuumpumpe

Quality
Thumbnail of user johns14366
1 review
0 helpful votes
  • Send Message
October 10th, 2023

VEVOR ARE THE WORST DONT BUY OFF THEM!
These guys are the worst I have ever dealt with... First of all, they deliver my BBQ cabinet, but it has no handles or vent in the box, so I contact them and get the run around. Take photos and send it to them...? Hang on how can I take photos of things that are not in the box? Anyway, took photos and sent them. Then no responses then a response saying that it has been escalated and then telling me the items will be sent out, but it will take 10 to 15 days to receive them. Keep in mind I am chasing them constantly about this and not getting any response from them. I asked to be let know when the items were shipped and a tracking number, but as of today still no response. If I could give them a minus 10 stars rating I would. Now 20 days since I raised the issue of no handles and vent and still cant get a response from them. DON'T USE THESE GUYS BUY ELSEWHERE IT IS NOT WORTH THE HASSLE WITH THEM.

Service
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Hello John,

Hope you are well. We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have got this looked into for you already.
And we have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

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Thumbnail of user shuns5
SHUN S.
Typically responds within 4 days

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