GREAT PLACE FOR PURCHASING MILITARY PINS ON ALL ITEMS SOLD. I'VE NEVER RETURN ONE ITEM THAT I BOUGHT AS THEY ARE THE REAL DEAL. I CAN TELL YOU I HAVE SPENT A FEW HUNDREN IN MAKING SURE THESE ARE WORTH EVERY DOLLAR.> DELIVERY ON ALL ITEMS WERE ON TIME WITH NO DELAYS.
I live in Germany and I cant order, request my entry fee be returned I paid all this money for what, please return my funds, I also have sent emails but no answers.my email is *******@aol. Com
My Veteran father noticed a boonie hat they had, no doubt through an ad on Facebook. So I ordered it for him. Wr opted to pay the extra $6 for fast 2-3 day shipping offered when purchasing. A week later we still have no hat delivered and only a vaguely worded email receipt of initial purchase. After emailing them, and waiting 3 days for a response, they stated " You will receive an email from Stamps.com with tracking information once the order ships. Our shipping policy is 3-5 business days to be shipped out to you from the day of your purchase. All orders are dependent on availability at the time of purchase. Since the majority of our stock is available the day you order we charge upon ordering. There are times when multiple customers will order the same item on the same day and then availability becomes an issue with inventory. In that case, we work the orders from oldest to newest and do our best to fill all order in a timely fashion. We do apologize for the inconvenience." To which I replied that was nice of them to respond but we paid extra for fast shipping, and we still weren't told when we would get the item. Fast forward two WEEKS later and we still have yet to receive the item.
Please do not spend your money here when there are many REPUTABLE veteran owned companies to choose from.
I have made repeated phone calls with no response and sent an email with my complaint and what I got back is what can I do for you I think my email was plain enough a two yr old could understand it I wanted to speak with someone over the phone and not through email and I still haven't gotten an update on my order ether I'm ready to contact my attorney general and the BBB
I'm so sorry we are just seeing this. We don't have a membership with this site. Please call 800-975-1618 if you this matter is not resolved or you may email me directly but I see you prefer not to communicate via email publicrelations@vetfriends.com. I do not have enough information here to look into your record of communications.
I got your ammo bag with US Army patch. It's a great bag it has surpassed my expectations. I added a couple new patches to express my military connection.
Not the first time I have ordered from this company, and definitely not the last. This is the perfect site if you are in need of a gift for a veteran!
I purchased a sweatshirt and a few magnets from this site. The sweatshirt was of great quality and the magnets were as described. Customer service is excellent. Will purchase again!
The site is very user friendly and products are great. They keep you informed of back orders. They are very professional and friendly. I have introduced several vet's to the site and they love it.
I cant find a phone number anywhere to cancel my subscription. They keep billing me and I told them I wanted to cancel my subscription. I want to report them to the bbn
Good morning Jennifer G, you can find our phone number on the upper right of every catalog page and here https://www.vetfriends.com/about/contact_us_select.cfm. If you purchased through Paypal, you need to cancel your autodraft as well. I don't have enough information here to look up your account. Please call 800-975-1618 or email support@vetfriends.com. I'm sorry for your frustration -Amy C.
Ordered 2 hats,$17.99 ea., very cheap material from bangladesh. Only worth $5, if that! Stay far away
I tried to cancel my membership 5 months ago. I emailed them to cancel it. They have not canceled it and keep billing me monthly.
The Better Business Bureau SELLS the A+ rating; it is not an indication of the quality of the business. Check it out, any company can get that rating if they join the BBB and pay an extra fee for the sticker. I don't trust the BBB any more than I trust a cobra.
I was able to buy a couple of merchandises, and I was very pleased to ge them in a timely manner. As well as the excellent customer service I was provided up until the arrival of my merchandises.
Thank you Corey, We are happy to hear it. We are working on a new catalog site to make the user experience even better. God Bless. Amy C.
I bought stuff and never got my stuff they took my money this web site is scams Im in the process of getting my money back never again will I ever order I left messages never got back to me
I ordered a Vietnam Era Hat and the person I gave it to loved it. Thank you. I'm sure I'll order again.
I ordered a hat and Vietnam bracelet for my uncle. I received his items within a week, he loves them! Will definitely shop with them again
Appreciate the quality of your merchandise. Delivery was satisfactory, but a little slow, and notification of purchase/delivery status was scant.
This outfit is a total rip off, they keep charging my credit card with out my approval. They are a disgrace to all veterans.
Good afternoon William, we need more information to look into this. Please email me at publicrelations@vetfriends.com with the name you signed up under, the date you joined, etc. If you joined via Paypal with a monthly draft, you need to chancel through Paypal as well. We are sorry for any delay on our part. Amy C.
Had a great experience and great customer service! I order merchandise and was extremely happy with it. I will definitely be using again!
Overview
VetFriends has a rating of 1.7 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VetFriends most frequently mention customer service, credit card and dog tags. VetFriends ranks 18th among Veteran sites.
- Visit Website
- Mt. Pleasant, South Carolina, United States
- Edit business info
Business History
The mission of VetFriends: to reconnect, honor and support you, our U.S. veteran and military brothers & sisters.
In 2000, the idea of an online veteran registry came to our veteran founder during a conversation with his father-in-law who is a veteran as well.
When asked whether he would attend a hypothetical reunion with his old unit, his father-in-law responded:
"I'd be on the next plane to see those guys!" Reflecting on the depth of this reply, our VetFriends founder realized that the special bonds of military brother and sisterhood are powerful and can withstand the test of time... Now, these bonds can be re-established with the help of VetFriends.com & modern technology.
Thank you for your service & support - We are honored to serve you and invite you to join VetFriends today!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon Eiko, please check your email as I put you in touch with our customer service representative. If your situation has already been rectified, we ask that your retract or amend this response. We address questions and emails in the order they came in so you may have already heard from us. We will be watching for your response and we apologize for the confusion.