I made a purchase through the website and added a discount code. The order was put the order as with the discount but charged my credit card the full amount. I have emailed and called and called with no response. Email was not answered... phone calls are put on hold and then say they are having technical difficulties. For a week?
Received my dog tags today and the best that I can say about them is that they are a cheap repro of the original dog tags that were issued.(don't waste your money on these dog tags). Mine went straight into the trash. A waste of 18.50...
We apologize for your displeasure.
Don't buy from these people. A month ago they sent me a defective hat. Emails, calls ignored. I filed a issue report with PayPal. They responded with well see you a new hat. It's been a month still no hat
Good afternoon Jerry G, I do not have enough information to look into this matter. Please email the necessary information, including name and order number to publicrelations@vetfriends.com if you did not receive a replacement hat. Thank you for your service -Amy C.
Tried to cancel immediately when I saw what they were really about, but they already had my money. Tried emailing customer service, that was a joke. Then tried calling and leaving a message. Another joke. Had to go to my bank to stop the monthly payments. The 97.00 I mistakenly pushed, they seem to be keeping. Fraud and thievery BBB should be ashamed of themselves for even rating this group above a scam.
What we are really about is providing a website (which is due to launch an awesome, new update by summer) that veterans can search by unit, branch or conflict to find old buddies, reminisce through photos of then and now, remember cadences or find a light-hearted joke from days of yore. We make and sell military pride items that show support for our troops, then and now. It's amazing how ugly people can be when they aren't face to face. Did you follow the protocol to cancel your membership? If you didn't reach one of our local reps during business hours, you are in queue to get a return call. Did you leave your contact information? We are a Veteran Owned Small Business in our 18th year of promoting our servicemen and women. We volunteer at our local VA, support RED Friday and take care of our employees, some of which are military as well.
Thank you for your service during the war and may you find peace.
Amy C.
I ordered $80.00 worth of items from this company. Two weeks later after not receiving I called the company. They stated the Post Office could not deliver to a UPS Facility Post Office Box in Alexandria VA. My complaint the company stated 1-7 days delivery. Its two weeks later no delivery or any form of notification. No tracking number or anything. I know this company tries to serve the Veterans needs. But I am canceling my order and I will never purchase ANYTHING from this company again. Absolute terrible customer service.
Rodger O Young *******@gmail.com
With there latest email promotion: Caveman survival guide "100% FREE" is honestly $4.95 and the book is all about Doomsday Prepping. This website is no help to tracking down long lost service members unless you pay a steep membership fee. How it got A+ rating with BBB with 6 neg. And 2 pos. Reviews, is beyond me.
I never received my money back, after reading these reviews I am very ready to contact the national Veterans VFW, to inform the members regarding these folks. I asked for refund to my original lifetime membership, because of the incorrect information, charging my credit card for the wrong membership. They sent me a membership with the wrong name and because of that mistake, I believe these folks are not able to provide the service of finding vet friends. I have supporting mail with the inaccurate name to my address if need for proof of a scam. I will provide if required as proof.
Good afternoon Tonie, Please email publicrelations@vetfriends.com if this matter is not cleared up. We honor full refund of faulty products. Sincerely, Amy C.
One star is one star too many for this scam group. I just filed a complaint with the Better Business Bureau about this business. Shame on them for scamming veterans this way. I paid my money, and have not gotten what I was promised. My emails go un-addressed and there is no one to actually talk to when you call. They don't seem, however, to have a problem sending emails about things that they are sellingThis is a warning to all to avoid this business like the plague. I want my money back - in a check form - that I can take to the bank and deposit. Period.
Good morning Jesse,
I'm sorry you had an unpleasant experience with your order. Would you be so kind as to email support@vetfriends.com with your name, order number & approximate delivery date and we will check the tracking. If you receiving unwanted emails there is an unsubscribe at the bottom of the emails.
It was not our intention to give sub-par service.
Our Best,
Amy C
Marketing Analyst
VetFriends.com
Mount Pleasant, SC
I ordered thru paypal, I use paypal for security and shipping for almost everything.
Did not get the order, called ( hold forever), emailed and messaged thru paypal, response was, I was the problem, I was told I did not email anything ( 11 emails), I have them all. I will be attacked again for this I am sure, (Keesha is never wrong) I believe they are using the free search to build a customer list and they could care less about vets or customer service. Paypal saved *******@ss.
Good luck with this site, "Hoorah"
( I posted a pic of the emails they claimed I never sent)
The emails we sent are not displayed in this screenshot. My first email asked for more information and it asked how can I help. I was never given any information on the order or how I can help. If you are ordering online with a company you are not familiar with it is best not to assume you know how the company works or that your communications were actually directed to the correct place. The first emails this customer sent were not to VetFriends. The emails were sent to PayPal. Once an open line of communication is established, yes, voice your concerns, but also give the representative an opportunity to correct the situation.
If you want to support China through the name "VetFriends.com" you are at the right site. Bought 4 flags 2 POWS 2 American and "ALL" made in CHINA. I am so glad as a 100% disabled vet my fight was for China, I thought it was for the US of A. I will have to see if my disability compensation starts coming from China. Never again will I deal with this cheap outfit marketing under Veterans coat tails.
Robert, I'm sorry you are so angry. We are a Veteran Owned Small Business in our 18th year of promoting our servicemen and women. We have several products 100% made in the USA and do much of the sublimation in house as well. Show me a handful of stores that are 100% American made and can compete with the big box stores. We volunteer at our local VA, support RED Friday and take care of our employees, some of which are military as well. Thank you for your service during the war.
Signed up for a FREE membership, entered my credit card number to get copy of DD214. Then was immediatlybilled. I called to cancel when billed. Nothinghappened billed every month for 8 months, finally had to have my credit card block the billing. There is no such thing as a FREE membership. They never answer the phone. Leaving a message doesn't work. You will always be billed. Beware this is a scam.
I can not get a response from VetFriends concerning the defective merchandise I received. I either want a refund or exchange, but get no response from customer service. Terrible customer service and I will not order anything again unless this issue is resolved ASAP.
We hope your issue was resolved. If not, please contact support@vetfriends.com with your order number so they can clear up the issue.
I placed an oder for dog tags i received a pair but they weren't mine someone's else's they took the money and ran cause they never corrected the oder to this date no item WTF is wrong with these people
I placed an order online and paid the extra shipping charge for 2 day shipping. The item took 3 week days to ship out. By the time the item shipped it was already late. I emailed them before the package was delivered 7 days after i placed the order with 2 day shipping. The email i sent requested they refund the shipping and handling costs. I received an email today in response to my email. Well over a month later. Do not use them. From what the email says the give poor customer service to hundreds off customers and takes months to fix any issues as well as no way to speak to a human to fix anything. DO NOT DO BUSINESS WITH VETFREINDS.COM.
Good morning Richard,
I'm truly sorry for your dissatisfaction with our company. Although delayed, I hope you found the merchandise satisfactory.
We are a small veteran owned, local business in Mount Pleasant, SC and strive for optimal customer service and true satisfaction to our customers.
May you have a blessed new year.
Amy C.
Marketing Analyst
VetFriends.com
Over the course of many years I have made multiple purchase from Vet Friend and I find customer service is very professional. Delivery is accurate and received in a short timely manner
I purchased a Navy Veteran cap from VetFriends in October 2017 and received the cap within a couple weeks of ordering. It is one FINE cap in Looks, Construction, Fit and Comfort--took no wear-in time to be very comfortable. I've had many comments on the cap and would not hesitate to order again from VetFriends. Thanx...
Thank you for the kind words Hugh. We are thrilled that the hat was up to your standards.
We appreciate your time in responding and for the kind words.
Sincerely,
Amy C.
Marketing Analyst
VetFriends.com
Ordered a pin to replace one I lost. It arrived on time, packaged perfect. You can't ask from more. This will be my go to company for my military items.
Good quality items very professional done I will direct people to your website to order these items, I've been a customer of yours for a few years now and your customer service has been excellent and shipment is done in an orderly manner and I get my items as quickly as they are in my mail Box
These dog tags are not authentic very small and poorly made very thin. I would not recommend them to anyone. Looks like they are some kind of toy
I bought my uncle veteran hat for Christmas and it's quality was great! It made for a great gift, not to mention it shipped in no time. I'm very pleased.
Overview
VetFriends has a rating of 1.7 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VetFriends most frequently mention customer service, credit card and dog tags. VetFriends ranks 18th among Veteran sites.
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- Mt. Pleasant, South Carolina, United States
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Business History
The mission of VetFriends: to reconnect, honor and support you, our U.S. veteran and military brothers & sisters.
In 2000, the idea of an online veteran registry came to our veteran founder during a conversation with his father-in-law who is a veteran as well.
When asked whether he would attend a hypothetical reunion with his old unit, his father-in-law responded:
"I'd be on the next plane to see those guys!" Reflecting on the depth of this reply, our VetFriends founder realized that the special bonds of military brother and sisterhood are powerful and can withstand the test of time... Now, these bonds can be re-established with the help of VetFriends.com & modern technology.
Thank you for your service & support - We are honored to serve you and invite you to join VetFriends today!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yes ma'am, we switched to a new site on 10/4/18 and were working out small bugs in December yet. With over 10,000 products and 2 million members we have lots of t's to cross and i's to dot. We have been a Veteran Owned Business since 2000 and we work very hard to keep our customers satisfied. Surely you got your credit squared away.