VENUS Swimwear has a rating of 2.3 stars from 1,318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 191st among Swimwear sites.
I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers
I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.
I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.
Tip for consumers:
This return policy is new. They are now charging a return fee as well as part of the shipping.
Products used:
I said partial refund since they are charging return fee. I replaced them with same items in a smaller size that had actually gone on sale over the week since I purchased.
I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.
Tip for consumers:
Beware of return policy, you will pay shipping for refunds.
Products used:
Dress
Hi Janette! We're sorry that you were not happy with your return experience. When a return is processed online, unfortunately these are now done by a third party to help us with processing returns much faster, so we are unable to make changes. However, you can choose to print a shipping label (instead of dropping off your merchandise at a return bar), this will allow us to process your return in-house and make your requested changes to the return process. We would be glad to look into this further, please contact us at socialsupport@venus.com for further assistance.
I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.
Hi Irene! Thank you for your review. We sincerely apologize that your item arrived this way. We would love to rectify this issue right away. Please send us an e-mail to socialsupport@venus.com for assistance.
I have ordered several items from Venus but truly was disappointed when I had it returned and item that was crap. They actually charged me a restocking charge. This is the last time I will order from Venus. I don't believe that I should have to pay for restocking charge and also for the freight of $4.95. I hate pettiness and I'm truly through with Venus. I am cutting up their credit card
Tip for consumers:
Not happy with the return charge. Done with Venus. This is 1st piece cheaply made I returned. Dont like pettiness. I geel the restock is petty.
Products used:
Top
Hi Debra! We're sorry that the items you purchased did not meet your expectations. We'd be happy to look into this further for you and see how we can make this right. Please send us an e-mail to socialsupport@venus.com for further assistance.
This is the worst clothing site.Venus has been around for years here in Jax fl.
They used to have decent clothing but now it's horrendous.fashion from about.30 yrs ago!
Quality is absolutely terrible and shipping is Horrendous.even if you pay a fortune for overnight it takes 3 days to process.A Scam.
Products used:
Dresses
Hi Linda! We sincerely apologize that your experience has not met your expectations. We'd be more than happy to research these issues for you. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
I always purchase a size 14 in a swim suit. This one fit like a 12 and was very flimsy. The fact I paid over $120 Canadian and waited over 3 weeks for this suit was disappointing. Now I find out I have to make a trip to the post office and purchase a return label. I will also end up paying for shipping costs. I'm expecting the service will be slow and it will be weeks before the cost of the suit is returned to my credit card. Not a good company for Canadian buyers.
Tip for consumers:
I would of liked to have known I would have been paying US funds, shipping was 3 weeks and I would have to pay for shipping a return from Canada.
Products used:
swimsuit
Hi Sharon! Thank you for taking your time to submit this review. We sincerely apologize that your experience did not meet your expectations. Please send us an e-mail to socialsupport@venus.com and we'd be more than happy to address your concerns with you.
I purchased for the second time, same bathing suit. Covid 19 has put on extra pounds. Ordered same suit in larger size. Bottom is one color of aqua, top is a faded out, cheap fabric, can't get wrinkles out, "Venus" tag in suit is cheap looking, not like previous suits. Their quality has slipped to bout zero.
Also ordered ombré shoulder cover up. Faded badly and stained my washer tub even after using cold water. Venus isn't what it used to be. $130 for two pieces of cheap fabric. Waiting for return label. Regret they are selling such cheap items at same price or higher!
Tip for consumers:
Beware of Venus Swimwear Quality
Products used:
None
All of their clothing falls apart right outside of their return window and they refuse to take it back. They are rude to customers when they call in as well. Take your money elsewhere
Hi U.C., thank you for your feedback. We sincerely apologize that your recent experience with us was less than exceptional. We'd be more than happy to review your information and see how we can help. Please send us an e-mail to socialsupport@venus.com for assistance.
Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!
Tip for consumers:
You should order up 4 sizes when buying this suit!
Products used:
Swimwear
Hi Robin! Thank you for your review. We sincerely apologize that your swimsuit did not meet your expectations. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
Venus has cheapened the quality of their material since my last order, so beware. I have spent a lot of money with this company and I typically make a large purchase every spring. Not the same this year! I just received an order of several items and the quality of material is awful. Thin, see-through polyester junk. This is not the Venus I knew and loved. Will not be shopping here anymore. What a ripoff! Thanks for nothing.
This company must be going under every agent is Asian they don't give a $#*!e
Order online 09/01 Calked 09/21 still pending on bank account charged again when I called on 09/25 still not shipped this company sucks
Call again 09/28 still hasn't shipped
I needed it Saturday 09/30
Told because of sales there are a lot of shipments
I paid full price
They don't a Shiite and either do there agents
Asked for a supervisor
I care for a 91 year old home from hospital and husband with cancer
I ordered early to be prepared and have it on time
20 days and nothing
Pos company
Obviously they are going under
Tip for consumers:
Awful
Products used:
None
Hi Michele! We sincerely apologize for your recent experience. We understand your frustrations and we'd be more than happy to see what we can do to make this right. Please send us an e-mail to socialsupport@venus.com for further assistance.
BUYER BEWARE!. I've purchased two items and returned both. One was received by Venus on 11/18 and the other on 12/7 as indicated by UPS tracking numbers. Getting a refund is next to impossible. After multiple chats and emails, I still haven't gotten my refund. Venus said it was sent to paypal. Paypal shows no record. Venus indicated to contact my bank. My account still shows the credit for the amount $54.59! This is my experience. I will never purchase from Venus again. Not worth the headaches.
Tip for consumers:
Don't use this site. If you need to return and item, I'm not confident you will get a refund. Given the quality of the items that I returned, you will likely ask for a refund too. Best wishes.
Products used:
None, I returned both products that I purchased.
Hi Sandi! We apologize for the delay with your refund and we would love to research to see what is causing the delay. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.
I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers
Tip for consumers:
Some items run big. So you may need to return/exchange. But the quality is good
Products used:
Swimwear
Hi Dollie! Thank you for your review of your experience shopping with us. Customer satisfaction is very important to us and we are happy to see that we have been able to achieve that. Please continue to fill your closet with Venus.
So I ordered 289.00 worth of cloths. It was damaged in the mail and never received. I called and they sent out what they didn't have on back order. So by the end of two months dealing with these idiots I am still missing an outfit and they won't send it. There trying to charge my card again for something I paid for two months ago. What a joke! Thanks for taking my money! Rip off!
Tip for consumers:
Hope it don’t get damaged in the mail.
Products used:
A couple rompers
I ordered the pencil skirt suit set and when I received the order there was just a crappy, cheap "blazer" with no button. Literally nothing like the photo, didn't come with the skirt, wouldn't even call it a blazer. Extremely disappointed all around. Defiantly not worth $70
Hi Brittany! We sincerely apologize that your order arrived this way. We would love to review your account and rectify this issue right away. Please send us an e-mail at socialsupport@venus.com and we will be happy to assist you.
Prices are not in alignment with today's market. In addition, their credit card payment cutoff on the due date is 5:00 p.m. EST. That is way too early for those of us who work full-time. They only grant one waiver every 18 months and are unforgiving. This is absolutely unacceptable. I have been a customer for 20+ years and will not be shopping here much longer if this continues. Venus, you need to put the customer first. You used to do so and THAT is how you grew as a company. Get over yourself.
Hi Mafilins! Thank you for your review. The Venus credit card accounts are handled by Comenity Bank and they are a separate company from ours. While 100% customer satisfaction is always our goal, that is not always possible. Still, it is always appreciated when a customer takes the time to tell us ways to better our customer service team. Please send us an e-mail at socialsupport@venus.com and we will be happy to see how we can help.
I ordered some stuff back on May 20,2021. Have not received it yet. I keep sending emails, and as always they lie and make up some excuse. It's sad when even so called businesses are scammers too. Trying to get a refund just sad.
Tip for consumers:
Don’t do it, beware still waiting on my stuff.
Products used:
Still haven’t gotten the items
Been a customer for over a decade and have spent thousands of dollars. This last year since they've teamed up with Lascana they have become a company of poor quality, ill fitting clothes. Trust me, my closet is no less than 75% Venus purchases. I am sad to go but cannot continue to spend my money on what has become junk. The last order I received (just yesterday and it will be my last) the clothing has a weird chemical smell to it. Very disappointed to lose this clothing option
Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. HAHAHAHA
Hi Witold! Thank you for your review. We apologize that your order did not meet your expectations. We do allow returns from Canada and we'd love to share this information with you. Please send us an e-mail to socialsupport@venus.com for assistance. You may also check under our 'International Customers' tab under our FAQ page at https://www.venus.com/faq.
I put an order in on Jan.1,2023...my order was in"processing" for 2 weeks till I finally called to understand the issue...after talking to (3) service reps...20 min. Waiting on the phone...they told me my item is "out of stock "" unbelievable...will never order from them again,
Hi Patricia! We sincerely apologize for this experience. We would love the opportunity to make this up to you and show you how great our company is. Please send us an e-mail to socialsupport@venus.com for assistance.
I purchased several items, most of which were okay, although their underwire swim tops are horrendous and I can never get one that fits (36DDD) and doesn't make me look ever bigger. However, I did order a Leopard Cold Shoulder Top, Item #V2882-10-UMB in a size M, which was a final sale item/no return or exchange. They sent me an at least size XL Leopard Cold Shoulder Top with the tag torn out and now I'm stuck with it. This is the last time I will order from Venus. Buyer Beware, their Quality Control stinks.
Tip for consumers:
Buyer beware on final sale/no refund or exchange items.
Products used:
Dresses
Hi Belinda! We sincerely apologize for this error. We would love to correct this issue right away. Please send us an e-mail to socialsupport@venus.com for assistance.
They make returns complicated and expensive. They teamed up with some return company no one has ever heard of. The closest one is 70 miles from me. Then if you return by mail you have to pay to ship the item(s) back and pay a restock fee. You certainly don't experience this through Amazon, Target, Walmart, or Marshals online. This return is my last. I'm done with them. I will never order there again. Waste of time and finances. Also, the quality of their clothing has gone downhill. Everything is VERY cheaply made. It wasn't like that in the past. Each year it gets cheaper and cheaper.
Tip for consumers:
Go somewhere else
Products used:
Buyer beware
Hi April! Thank you for your review. We apologize that your experience has not met your expectations and we would like to see what we can do to make this right. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.
I have been a Venus customer for five years. I even bought my wedding dress from them. Love the clothes, they always fit but last dress was too tight in breast area. Tried to return dress, customer service does not respond after multiple attempts to reach them. They just lost a customer.
Products used:
Nothing
Hi Stacey! We apologize for any delay in responding, as we try to respond to any emails the same day. Please email us directly at socialsupport@venus.com so we can look into this further for you.
I reached out to customer service before ordering. I was told sizes are true to size and she told me what size Id need with my measurements. When the clothes were received they are too big! I cant return final sales and get charged for returns! This was there error! Is this what you do as a company when reaching out to customer service... LIE! I am never ordering here again and will let ithers know about this.
Hi Tina, we apologize that your experience did not meet your expectations. We do our absolute best to help customers find the best size based on the information we are provided. Occasionally, some items are discontinued and marked down as final sale. Unfortunately, when an item is ordered that is a final sale item, it cannot be returned for a refund or exchange. However, items that are not final sale can be returned for a refund or exchange. We will be happy to review your account and see what we can do for you. Please e-mail us at socialsupport@venus.com for assistance.
Terrible returns. They send back the returns & keep your money. Rude customer service. I inquired after two months of my return and got my package returned. Called and nothing. Online service nothing. Im now out $198 unless they fix this. Its a scam don't so dont buy from here. They ask their staff to leave reviews because their ratings are poor- fyi- but i thought they would look like what they described. So frustrated I was scammed. Reporting to BBB if not corrected- they dont care
We sincerely apologize that your experience was less than exceptional. We would like to review your account to see what happened with your return. Please e-mail us at socialsupport@venus.com for assistance.
Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>
Hi Joanie! We're so sorry your return experience did not meet your expectations. We’d be more than happy to look into this for you. Please send us at socialsupport@venus.com so we can assist further.