ValoreBooks

I ordered a book for my Spanish class on January 19th. I got an e-mail saying it shipped on the 19th as well. It is February 3rd and I have yet to receive the book. I never received a tracking number but when I logged into my account, there is a link for tracking which takes me to the ups tracking site and tells me that the number isn't found. I messaged the seller on Monday 2/1 and received no response. I contacted customer support for Valore 2/2 and stated I wanted a refund because it has been over 2 weeks, I'm failing a class because I'm unable to do my work and that I could ordered the book elsewhere and have it overnighted. The woman I talked to told me she messaged the seller and to wait to for a response. It is now 2/3 and still no response. I again contacted Valore and told them at this point I want a refund because I don't have the time to continue waiting on a book that may or may not come. Again, they avoided my request for a refund and randomly pulled a tracking number out of nowhere saying the book will be here on 2/5. I will never buy from this website again. I find them extremely unprofessional and unhelpful. I've spent $150 for a book that I don't have and am falling behind in a class I need to graduate because they are too incompetent to do their simple job of mailing out a book.

DO NOT USE! I was tracking my delivery online and was notified that my address was non-deliverable, which is odd because I live in a house and receive packages all the time. I tried contacting the shipping company and they said that Valore Books has it set up where they cannot provide me with that information, I have to contact Valore Books. After doing so they sent me on a wild goose chase to locate my 'correctly sent' package, having me call 30+ USPS stores to locate my package. When that didn't work, Valore Books told me to go to the USPS stores to locate my package. The USPS manager looked it up in the system and said that Valore Books never put my address on the package and they already sent it back to them, and that Valore Books was aware of this the whole time. Contacting Customer Service only got me a non-apology, blamed it on USPS and then refused to provide me with another book - I had to go back in and buy a new one and pay for a better shipping service myself if I wanted it. Do not be tricked - it is not worth it! Use Amazon or Textbooks.com

I placed a dispute against an amount charged to my debit card by Valorebooks.com following multiple attempts to straighten out my account with the company. You should know also that Valorebooks contracts with multiple vendors for textbook rentals
I rented two textbooks from them for the fall semester. I was required to have them return postmarked by December 14,2018. I printed out the return label provided to me online by Valorebooks.com, brought the packaged textbooks to the local UPS store and dropped them off on December 14,2018. Therefore, they were postmarked by the due date. UPS provided me with a receipt for my returned rentals drop off including the tracking number issued to me from Valorebooks.com return label. The second tracking number relates to a returned rental to Campus book rentals. However, I soon noticed two late charges on my Capital One bank account and contacted Valorebooks. Com. I contacted them through support tickets online. I provided them multiple times with copies of my UPS drop off receipt bearing the tracking numbers on the label Valorebooks provided to me. Valorebooks then credited me for one of the late charges ($6.92) but neglected to reverse the second late charge for $9.90. I contacted them again and was told to wait 3-5 days although I disputed both late fees at the same time. But it went on much longer than 3-5 days. Therefore, I placed a dispute on the second late charge fee $9.90 on my debit card bank account with Capital One. Capital One subsequently reversed the charge in my favor. Thank you Capital One.
However, on January 4,2019, Valorebooks charged my Capital One debit card account the full price of $60.55 for one of the textbooks I had already proven to Valorebooks that I returned. I placed a dispute on this amount with Capital One online and chatted with a representative. At this point, I no longer trusted Valorebooks with my debit card information and made the decision to have Capital One issue a new debit card to me.