First time using Bouncin Bins. Would definitely use them again! Super easy, huge selection, great customer service! Professionals! Used their guys for delivery, set up and take down. Super fast and friendly.
Utah Bouncin Bins were great to work with! I called them last minute on the day of the event and they were able to book two bounce houses for me for that evening! They were on time with delivery and pickup. They were really easy to work with and I was impressed by their customer support both on the phone as I was booking and with the employees who delivered the bounce houses. I would highly recommend this company!
Thank you so much for your kind words, Sara! We’re thrilled to hear that we could accommodate your last-minute request and that the delivery and pickup went smoothly. We truly appreciate your recommendation and look forward to working with you again in the future!
Loved the service! Excellent customer service. We have used this company 2 years in a row for my son's birthday.
Thank you so much, Mary! We're honored to have been a part of your son's birthday celebration two years in a row. We truly appreciate your continued trust and look forward to making many more memories with you in the future!
Fantastic experience. The obstacle course and slide were absolute hits with all the kids, and the setup/takedown service was prompt and very smooth. Will definitely use Bouncing Bins again in the future. Thank you!
Hi David, thank you for sharing your fantastic experience! We're so happy to hear the obstacle course and slide were a hit with the kids, and that the setup and takedown went smoothly. We can't wait to work with you again in the future! Thank you for choosing Bouncin Bins!
Bouncy Houses were awesome! Not as happy with communication. Was told to plan on 30 minutes per inflatable (we had 5) so should be at location 2 1/2 hours before event started. We were there but they did not show up until almost 5:00, an hour before our event started! They were awesome at take down though :)
Sherri, we appreciate your feedback and apologize for any inconvenience caused by the delay in the setup. We understand the importance of communication and timeliness and will work on improving this aspect of our service. We're glad to hear that the takedown was smooth. Your satisfaction is important to us, and we look forward to serving you better in the future. Thank you for choosing us!
Rented some carnival games that were very old and had broken and missing pieces. For example, I pointed out the broken dart and the fact there were only three for the entire game the driver told me that was how it was supposed to be. Additionally, the company wanted to drop off the games 5 hours before I had reserved it, called me three times to ask if they could drop it off when it was convenient for the driver. The office person April hung up on me once in exasperation. After the rental as over, we waited two hours for the driver to come pick up the rentals. This was after calling several times. I am baffled that renting two concession machines and 5 old carnival games cost $500. It was not worth that price. I regret doing business here.
Kristen, we're truly sorry to hear about the disappointing experience you had with our services. Your feedback is important, and we take your concerns seriously. We apologize for the issues with the carnival games, the delivery, and the overall experience. We will address these matters internally. We appreciate your feedback and regret that your rental did not meet your expectations. We will be in contact.
We rented the escape room and had high hopes that it would be great! Our event was at night, and the escape room has no light in it. We had to get flashlights in order for anyone to try and do it. That is a feature that Bouncin bins absolutely should include since the escape room is useless otherwise. The operators spoke scattered English, and it was tricky to communicate with them and understand what was happening.
Thank you for sharing your feedback, Jonie. We're sorry to hear that the escape room experience didn't meet your expectations. We appreciate you bringing up the lighting issue, and we understand how important it is for the activity to be enjoyable and accessible. We will definitely take your feedback into consideration to improve future rentals. As for the communication, we strive to make sure all of our team members are clear and helpful, so we'll look into this as well. We hope to have the opportunity to provide you with a better experience in the future.
Setup and cleanup process went very smoothly and required no work a part from filling the dunk tank. However upon filling the tank we found a small leak in the vinyl, and it seemed like it was not made for the weight of an adult, so it was nearly impossible to dunk someone without physically pushing on the lever, which was also very difficult.
Thank you for your feedback, Angel. We're glad to hear that the setup and cleanup went smoothly, but we apologize for the issues with the dunk tank. It’s important to us that everything works properly for our customers, and we’re sorry that the leak and difficulty with the lever affected your experience. We sincerely hope you will allow us to do better next time.
We noticed about an hour after the slide was blown up and water added that it was losing air at the bottom of the slide. It was forming a pool on the right side. When we mentioned it to the guy at pick up he just told us "Oh I'm sorry. I don't know why it did that". Other then that it was a good time.
They also did not call or text me when they were on there way like they said they were. They came a lot earlier then requested so I'm just glad someone was there.
Hi Paige, thanks for sharing your feedback. We're glad to hear that you had a good time overall! We're sorry to hear about the issue with the slide losing air and the lack of communication regarding the delivery time. We understand how important these details are. We appreciate your understanding and hope to serve you again soon!
The kids really enjoyed it. However,
1.getting it delivered was a challenge because the intended driver did not have drivers license. That should have been handled long before I found out about it.
2. There was a very large leak in the back of the slide. It needs maintenance
3. The company only sent 1 person to pick up the 24 foot slide. After our family day was over and personnel were released for the day, I had to go around asking people to come over and help him. If the pick-up requires customer personnel, we need to know in advance so we can staff it.
Thank you for your feedback, Suzanne. We're glad to hear the kids enjoyed the slide, but we sincerely apologize for the challenges you encountered. We hope to provide a smoother service next time!
Customer service—great
Delivery and takedown—great
2 items were not items requested lacking— one specific our school theme
Thank you for your feedback, Jeni. We're glad to hear that you were satisfied with our customer service and the delivery and takedown. We apologize for the mix-up with the items and understand how important it is to have everything match your requested theme. We'll review this internally to ensure that we meet your expectations in the future. We appreciate your understanding and hope to have the opportunity to serve you again!
So easy to work with and the operator was the best. Our wedding was a hit with the bull. Took into account everyone's ability to ride (age or size) and made it a fun challenge for all of us 😊 thank you so much
Hi Meagan, thank you for the kind words! We're so happy to hear that the bull was a hit at your wedding and that everyone had a great time. It's wonderful to know our operator made the experience enjoyable for all ages and sizes. Congratulations on your wedding, and we hope to be part of your future events!
Great service! The people at the office were friendly and knew all the answers to my questions. The delivery team were on time and maneuvered a school playground and a lot of people very safely and carefully. I highly recommend this business!
Thank you, Susannah! We're so glad to hear you had a great experience with our team, both in the office and during delivery. We always aim to provide safe and efficient service, especially in busy environments like school playgrounds. We truly appreciate your recommendation and look forward to working with you again!
We've used BB for two years at the recommendation of other family members. Their products have been a highlight of our July 4th celebration. They come clean and ready to go. They take them away as is with little to no effort on our part. This year we added cotton candy. It was a hit and came with plenty of floss for our needs. Thanks
Thanks, David! We're so happy to hear that our products have been a highlight of your July 4th celebration for the past two years. We're glad the cotton candy was a hit too! We appreciate your continued trust in us and look forward to being part of your future events!
Very communicative. Delivered early by a great crew. Provided a full day of enjoyment for the family.
The blowup was amazing and my kids had a blast. The delivery experience was extremely frustrating. I called the morning of to confirm timing and was told it would be there no earlier than 12:15 and if they are early, someone will call me. So I headed to Lagoon for my little guys birthday and as I park, I get a phone call that they are at my house (at 10:30!) and if they can't deliver now, delivery won't work today because they have to go to Utah county. Very poor communication.
Hi Samantha. We are so glad the kids had a good time. Thank you for your feedback. We are sorry for the lack of communication. I have sent the complaint over to the owner and we will be contacting you today. Thank you, and we look forward to serving you again.
We had a wonderful rental with Bounci Bins. They delivered well ahead of time. It was more than worth it to have them deliver and set up the slide for us. We needed a snow cone machine and loved that we could get both from one place. We will definitely come back again.
Thank you for your wonderful feedback, Chelsea! We're so glad to hear that you had a great experience with Bouncin Bins. It’s always our goal to make your event stress-free and fun, and we’re happy to know you loved the slide and snow cone machine. We look forward to helping you with your next event!
The delivery and set up if our bouncy house water slide was smooth and efficient. A piece was missing when our party started. When we called they sent someone quickly to remedy out issue. The pick up however was very very late in the midnight hour. But they were quick and quiet about it and didn't bother us.
Thank you for sharing your experience, Grace! We're glad the delivery and setup went smoothly and that we were able to resolve the missing piece quickly. We also appreciate your understanding about the late pickup, and we'll definitely work on ensuring timeliness in the future. We hope your event was a success!
It's our first time renting a bounce house and it was easy with Bouncin Bins. The delivery and set up was smooth and came in plenty of time before our party. The bounce house was perfect and no issues. Service was friendly and easy to deal with. We would rent with them again in the future.
The entire process of renting with
Bouncin Bins couldn't have been easier! The slide was in excellent condition, the set up was fast and professional. It really made our party so easy and, most importantly, great fun! We've used bouncin bins for several years for backyard Birthday parties and each time it has been an excellent experience from start to finish!
Thank you for your wonderful feedback, Amanda! We're so happy to hear that Bouncin Bins has been part of your backyard birthday parties over the years and that each experience has been excellent. We truly appreciate your continued trust and look forward to making your future parties just as fun and easy!
They delivered a day early and picked up a couple hours late, which gave us some extra time to play. They were helpful when deciding where I should put it in my yard. They staked it down and tied it to a tree, so I wasn't worried about it flipping with a bunch of boys playing on it.
Thank you, Rebecca! We're so happy to hear that you had a great experience. It's wonderful that our team could give you some extra time to enjoy the bounce house and ensure everything was safe and secure. We look forward to serving you again in the future!
The inflatables were a big hit at my client's event. I added two attendants for the inflatables. The attendants were personable; however, they didn't speak English. This normally doesn't bother me, but it was difficult to give direction and instructions to them.
Luckily Eduardo was there when they first arrived and he was able to translate. Once Eduardo was gone, we had a lot of pantomime and poor results with google translate.
Thanks for your feedback, Connie! We’re so glad to hear the inflatables were a hit at your client’s event. We apologize for the communication difficulties you encountered with the attendants. We completely understand how important clear instructions are. We appreciate your understanding and hope to provide an even better experience next time!
Overview
Utah Bouncin Bins has a rating of 4.7 stars from 336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Utah Bouncin Bins most frequently mention bounce house, great experience and customer service. Utah Bouncin Bins ranks 199th among Event Planning sites.
Instant Feedback
- Visit Website
- Salt Lake City, Utah
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the great feedback, Jana! We're thrilled to hear you had a fantastic first experience with Bouncin Bins. It's wonderful to know that our team made the delivery, setup, and takedown process smooth and easy for you. We look forward to serving you again in the future!