You think we could have some control that it is a government organization-- (wink wink) ;) However, it seems that it is far from true or that you would think the workers have some ethics. My experience in the last two years is that we will get tracking notifications that a package is delivered and nowhere to be seen! Lately, they now give you descriptions such as "front porch" when a house HAS NO FRONT PORCH" LOL!! So when you try to call customer service - you get an automated computer that has it the only goal is to keep from a live person! hahaha! Just a clue- I got to a live person only by asking for an agent which was NOT an option! ;) However - I wanted for longer than 30 minutes and I heard the music pause 3x which means that someone did come on but did put me back on hold so it did not look like I was holding for that long. aka- if their system records time for holding calls. Maybe we need to put our tax dollars somewhere like into a private service or pay people who are being truthful. I will be happy to give my money to fed ex or ups from now on because for #1 I know that their customer service I have gotten in less than 5 minutes and #2. I will get some results plus they guarantee delivery. Wouldn't that be a novel idea if our post office actually would deliver its packages without US paying for tracking to keep them accountable for their losses and STILL not get their jobs done? :( LOLSee critical reviews
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