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US Global Tech

Overview

US Global Tech has a rating of 3.9 stars from 2,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US Global Tech most frequently mention excellent service, great job and pop ups. US Global Tech ranks 3rd among Tech Support sites.

service
10
value
10
shipping
6
returns
5
quality
9
How would you rate US Global Tech?
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Carol O.
1 review
0 helpful votes
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We had a great experience with Global Tech
September 30, 2017

We had a great experience with Global Tech. Our technician, J.C. Was very polite and addressed us with the utmost courteous and professional manner. He addressed us with...yes, Ma'am throughout the call. We recommend this service to anyone having issues with their computers. This is not a scam. It is an outstanding business which follows through with all questions we had and called us back to ensure all was working properly and let us know that at any time day or night, we could call to get assistance. We highly recommend them to everyone having difficulties with their internet. We even signed up for a year of service to have them keep on top of things instead of us trying unsuccessfully to fix any problems.

Date of experience: September 30, 2017
Sheri J.
3 reviews
0 helpful votes
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I was very happy with the knowledge that the techs had and the time they took with me to explain what they were doing and how it would effect my laptop. I called to have printer drivers installed but feel like I have a completely new computer and printer. There was also no waiting for a service tech when I called. Very good experience and I will not hesitate to call should I have any other questions or problems...definitely a 5 star experience. Thanks!

Date of experience: September 8, 2016
CSC G.
1 review
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We very much appreciate the service overall
December 2, 2017

We very much appreciate the service overall. The technicians are highly skilled in the services they are often able to provide. Yesterday, Melanie worked with my associate, Jessica, and was able to resolve the entire catastrophes we had inadvertently created. Good job, Melanie and our thanks for both yesterday's assistance and today's provision as well.

Date of experience: December 2, 2017
Annie A.
1 review
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Very satisfied with your service
November 13, 2018

Very satisfied with your service. Easily accessed by phone. All techs polite, patient and helpful, especially since I am not highly skilled. I appreciate the offer to call again tomorrow with further questions and issues. All techs spoke well, with good english and slow enough for me to follow. Thank You all...

Date of experience: November 13, 2018
Dixie O.
1 review
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The company and its employees assisting me was super. They even helped find a charge that I could afford for their expertise help. Both techs that I dealt with was very polite and understanding and able to explain everything in the language and instructions needed for an elderly person.

Date of experience: December 15, 2016
Chris U.
22 reviews
0 helpful votes
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I had major difficulty loading webroot
July 25, 2018

I had major difficulty loading webroot. It was previously installed with the computer when I bought it from Bestbuy. Pan the technician spent a great deal of time and effort to resolve the problem. In this world good customer care and support is non-existent with the exception for Pan. I am grateful for his expertise, knowledge and patience in resolving this problem. Give Pan a raise. You have to compensate appropriately to retain good talent.

Date of experience: July 25, 2018
Tres S.
1 review
0 helpful votes
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I contacted HP customer service who said they would call me back. I got a call from your company; at first I thought it was a scam call. Is here somehow you could advertise your partnership My service was so professional and saved me from a lot of worries. Ever.y
One involved proved to be highly qualified

Date of experience: January 30, 2019
Pleased c.
2 reviews
0 helpful votes
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This is without doubt the best online customer service interaction I have EVER had. The technician understood what I needed and fixed it, thoroughly and fast. In fact it is hard to believe that such excellence is just a phone call away.

Date of experience: April 27, 2018
Dorothy L.
9 reviews
0 helpful votes
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I was a little hasten about the Tech taking over my computer, because I am "Old School." But I realized I needed to do something, or I was going to purchase another brand of Printer. I have been close to my computer since 2:30 pm, it is now 8:13. But it was well worth it. I can now use my printer! The first person who helped me was Darwin, and then Mary came on around 6:00 pm, Both did an excellent job.

*Question: What does an active paying customer of US Global Tech mean?

Date of experience: August 4, 2017
Richard L.
22 reviews
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Your tech ( hope her name is attached) did an outstanding job of guiding a computer illiterate (me) through a very important refund process. Her attitude was helpful and kind. She is an excellent rep. For your company. Because of her I will consider buying other AVG products. Memo to management: She is a keeper!

Date of experience: May 18, 2020
Sue R.
4 reviews
0 helpful votes
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I've had Global tech for a few years now and i don't know what I'd do without them. Whenever my Computer is having issues they take care of them right away.I am not to good with technology but with Global Tech I NEVER have to worry! Thanks to the wonderful team at Global Tech. 5 stars plus!

Date of experience: February 16, 2019
Carolyn R.
1 review
0 helpful votes
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I would like to use the computer for a couple of hours before I respond to these questions. As an quick answer without having tried working with the computer, the techs. Were very courteous and patient. They seemed knowledgeable and willing to help. If the computer works as well as their work ethic/willingness to serve, all will be OK.

Date of experience: March 13, 2017
Pat C.
1 review
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Your technician, Laurence, was incredibly helpful. He was patient and very pleasant, especially dealing with me, a person without a lot of computer savvy. My overloaded computer kept him very busy for many hours. I am very happy to have my email running again; I use it a lot. I am sure the entire computer is much happier now. Thanks again for your help.
Pat Curran

Date of experience: May 25, 2019
zanna J.
1 review
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What I love the most is that I did not have to do anything, just seat and watch the. The tech did everything. My computer is clean, running fast, and protected. Thank you so much. Ill recommend it 100%. I'm not payed to post this comments, they are of my own, I am just very satisfied with the service.

Date of experience: April 14, 2018
Patrick S.
20 reviews
0 helpful votes
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U S Global people are very responsive to my issues
February 12, 2019

U S Global people are very responsive to my issues. Once I called and outlined the problem I was handed off yo someone who initiated the fix. This took some time but I did not want to be on the phone while the repair took place. They called me back when I was ready to use my computer again.

Date of experience: February 12, 2019
georgia n.
1 review
0 helpful votes
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I was very satisfied with the knowledge of the technicians. I would recommend this tech support if you need assistance. Also do not download things on your computer unless you know what it is. I learned a virus was in my computer from doing this.

Date of experience: February 23, 2019
Maryland
1 review
0 helpful votes
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Get Norton for excellent protection against all types of viruses and get professional tech support when needed

Date of experience: May 14, 2017
Julie U.
19 reviews
0 helpful votes
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I received help promptly and with courtesy, yet very quickly. I was contacted in follow-up later in the evening as promised. And my questions were answered completely each time I had a question. This was an excellent experience.

Date of experience: June 11, 2019
Vicki R.
1 review
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There were many issues with my PC
September 18, 2018

There were many issues with my PC. I purchased the one time $99 to have it manually cleaned. The process went smoothly and the staff was very patient, kind and understanding. Here's hoping it does all it promised

Date of experience: September 18, 2018
JT O.
3 reviews
0 helpful votes
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The process took much longer than the original agent had told me. Infact twice as long. If I had known
That, I would have started the process hours earlier. The technician or technicians were all good and wanted
To get the problem take care of.

Date of experience: September 26, 2018