US Global Tech

I had no idea as to why my computer was running so slowly. Within a few seconds of speaking with the technician he knew what was the problem and he was ready to fix anything that was going wrong. He was very pleasant and made me feel comfortable. Hope I don't need anymore help but if I do I now know where to go to get my computer back in tip top condition.

I had called Trend Micro to determine if my virus protection software was up to date. When I called the toll-free number that came up, I was connected to your representative Zarina, who then took control of my computer and updated it so that it should run much more efficiently. Thank you for such a knowledgeable and helpful technician. I could not have done it on my own with the limited technical experience I have.

I had a new hard drive installed today but needed to get my Webroot protection back up and running. My technician took care of everything very quickly and was incredibly professional and polite. We are very pleased with our service today and most always! Thank you very much!

Melanie Greene has provided me with most excellent support and patience and understanding to solve my computer browser problems.Wishing every company should take a lesson from Mrs. Greene on how to treat online customers.THANK YOU.

I noticed pop ups and command prompts that were not normal and contacted Norton security, who then put me in the hands of US Global Tech. I explained the problems we were having and they went in and cleaned it up.the staff is very helpful and friendly. Thank you soo much.

The service technician, Princess who assisted me was very helpful and guided me through the whole process with ease. She was able to explain details clearly and even gave me a courtesy call after the fix to see how things are going. I am pleased for her action and appreciate everything she has done. Excellent customer service!

Was apprehensive because I'd never heard of company and was connected to it by HP Support. My concerns were allayed when my new printer actually worked! Appreciate the help and the very capable tech named Mary.

Melanie Greene did the best customer service of any tech I have talked within the past 10 years.

She seems to understand my problems and is patient enough to explain what is happening.
I really appreciate her help. You have a gem of an employee.
Please give her a raise as soon as [possible.

Tech fix the problem within 45 minutes where others in the past could resolved the issue. Had I known about US Global before I would have save money and time. I high recommend this company for computer problems.
Very professional.
Thank you Global Tech.

Your customer service was outstanding! The techs were very courteous and knowledgeable. I am an older user(66) who is not very computer savvy. Everyone that I spoke with was very kind. I never felt like they were being critical of me. They all made me feel very comfortable. I will refer anyone that I know to use the services of your company. Thank you US Global Tech for your wonderful service!

Sincerely,
Gloria Warner

The technicians I talked to were very courteous. I had a lot of virus's/Trojans etc. and the tech took immediate action to resolve (after paying for the one time repair fee) and finished problem solving about 45 minutes earlier than expected. I was very pleased with the service although I have not yet used my computer at the time of this survey.

I began with a fairly simple task: to change credit cards. It developed into an hour-long examination of "the works" due to massive infestation. I ended up purchasing a program to resolve the situation, which I assume is legitimate. Everyone I dealt with was civil and helpful

Thank you so much for the excellent work, they did on my computer and printer. They were messed up pretty bad, I could not even use it, but now it is working like new, and as fast as ever. Thank you Sue Williams.

I thought I was contacting support from McAfee, so I was briefly confused. Though the service took almost 4 hours, the price seemed appropriate for someone who knew what to do and where to go rather than my fumbling through programs and instructions.

In the course of purchasing anti-virus protection, US Global Tech pointed out that we had several significant existing issues which thankfully they got rid of for us. We are very pleased with the service provided.

Melanie and the other technicians were extremely helpful and knowledgeable with my computer problems. They were flexible to work around my schedule and always followed up. I give them all a 10+ in customer service.