US Global Tech

Great customer service...I should have called earlier...I.bought other systems that did not work so I went back to the Norton help etc and received the help I needed...Melanie #2019 was my helper with help from Sheryl...I guess that's what customer service is for...I will be calling sooner rather than later next time.(I hope that there will not be a next time...)

Technicians were very friendly, courteous and anxious to help resolve my issues.I feel they spent more time helping me then they would for a more experienced used. This was because of me not being more tech savvy. I thank them for their patience.

I am a first time customer, recommended by my sister. Talked to Melanie, answered a few questions and the tech started cleaning. The tech called me back when she was done and it took care of my problems. I am really proud of this company, they are very kind and know there job very well. I would use them again with out a doubt Thank You US Global Tech...

My experience to date has been very positive and helpful. Courtesy and understand with someone (me) who knows little about the problems I was having was exceptional and appreciated. Problems were addressed and taken care of in a timely and effective manner. Thank you. Will be addressing possible problems with two other computers tomorrow.

I had called because of problems with my HP scanner/printer. Melanie suggested that my computer needed some maintenance clean up. They did the work and everything is running very well, including the scanner/printer.

Melanie has spent hours over the phone cleaned up and tune up computer. She had a lot of work to do on my account. Also informed me of the Comcast monitor system that two are not working. She is very professional and courteous. Also she had many screens to go through and completed what others could not do. I am so relieved this is all done correctly. Now I will know who to for now if I need to. Thank you.

Awesome working with Charlie! The technical support was excellent and I am grateful for the entire experience with such a Professional encounter. He is to be commended for his Professionalism and making me Believe he was doing what I needed for my computer. After all HE's An Alien! From the Outside! Well, Florida.

Thank you so much.

Had to go through 3 techs to finish the process because my computer kept dropping internet. Lance was by far the best tech
- took care of it and gave me information I need.
I'll stay with Webroot for my anti-virus needs for all my computer products.

The reps were polite, understanding ( mainly because I have a disability) and efficient. The first
Rep I spoke with (Dan Roberts) was great. He persisted in clearing things up for us and the
Young lady that followed was equally professional. Thank you.

The technician was professional and responded to my concerns. I am very pleased with his service. He had a "no quit" attitude in working with my cd player on my refurbished " Dell" desktop. I am a senior citizen who is challenged by computer language and instruction. I would personally recommend US. Global Tech to my friends and associates because of the service I received today from Jason.

Shirley Gamble

The staff was very helpful, walking me though everything, and very patient with me because I am not a computer expert. I learned that I need to call for help about one a year, because in waiting a longer period of time, many things can go wrong. It is nice to have everything cleaned up and working well again.

I received a really nasty e-mail saying they had my passwords and was threatening to expose all this stuff and wanted 4,900.00 not to put it on the web etc. The first thing I did was call the law, because none of what they were saying was true. They said they could do nothing so I called your office for help.
Thank you for your service. Now I will go back and change all my passwords and make them stronger.
Thanks once again.

I cannot type enough superlatives to describe how amazing and wonderful Sheryl was. She did her job with such joy and answered every question I had. Your company is so fortunate to have Sheryl as an employee.

David Miller spent considerable time with me today addressing my issue of connecting my printer. In addition to being exceptionally knowledgeable, he showed the patience of Job. He is certainly a very valuable asset to your organization.

Am impressed with the work of US Global Technicians... Cleaned up the computer and installed an anti-virus protection that services my computer constantly. They are courteous, competent & as well as fast...

Very satisfied with the professionalism I received from both Christine and Rod! They were very helpful in many aspects of conversation relating to my inquiries. After the clean-up I had a lot of questions pertaining to my personal computer maintenance and was given accurate and thorough answers. Thank you for your help!

Ram was very considerate and explained everything to me very professionally. This is a company I can trust as for as giving remote control to. They did an excellent job and had my computer working fast and efficient in very little time. Thank you, Sharon

Overall good. A little disconcerting having someone I don't know working on my computer. You should work on some way to increase a customer's comfort level and trust.

Cai was good but a little hard to communicate with--had to repeat myself and ask for clarification several times.

Lost my Firefox bookmarks which will take me awhile to recreate.