US Global TechReviews 2,817

I called to get help installing a printer not knowing that my computer was suffering from effects of malware and an antivirus program that was not working properly. The technician, JC, recommended their service plan and spent the next ten hours working on cleaning up my computer from malware, installing McAfee Antivirus, and setting up my wireless printer. Additionally, he did the same on my son's computer. This should speed up my computer too, which I have not checked out yet. Often I work with numerous pages and documents open, so speed and efficiency is very important to me.
Thank you to JC for your help.

I thank everyone for their patience with me working remotely by phone remotely. The only confusion I had was inserting the Password to my modem using the boxes. The technician either did not tell me or I did not hear him say that I had to press the box twice if I wanted the number to the right. He was very helpful in cleaning out a very invaded system and getting everything set to work more efficiently and without ads! Everyone I spoke to was courteous even though it took me a while to figure out how the imput of numbers worked on my new ENVY 4510. Many Thanks. Great Job!

The service was very good. My only complaint is that I had just set out to renew my subscription to McAfee, and my browser listed several sites and shunted me over to USGlobalTech when I contacted McAfee by the phone number listed at the McAfee site. I do not understand how or why that happened, unless USGlobalTech is a subsidiary or something of McAfee. If I had known that was going to happen and that it would cost me extra money for "cleaning" my computer of viruses I think I would consider Norton as an alternative protection plan. I was also forced to reveal some passwords and codes that I would normally be reluctant to give up, which means that I may have to change them to be sure that I am protected. My final assessment must be based on the experiences I have from this moment forward. I can not fault the technicians at all. They were patient, amiable, and professional through the whole ordeal.