Overview
US Global Tech has a rating of 3.9 stars from 2,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US Global Tech most frequently mention excellent service, great job and pop ups. US Global Tech ranks 3rd among Tech Support sites.
Melanie Green is an exceptional technician and incredibly adept at her job. A very important point is that besides being a brilliant star in these dark days, she is sweet, fun to talk to and compassionate. I am the last live person out of the World Trade Center (North Tower) alive but barely. Her love for her job and" Our People" of the U.S.A. is to be commended. Bravo Ms. Green, thank you and God Bless You and Yours. - Jose Vidal Maseda.
Ann the person who took my call was vibrant,friendly,courteous & very reassuring that your company will be
Able to help with my problem " pronto ". She told me & explained the fees & the best plan & gave me a
Good price since I cannot afford much. She assured me that a senior tech will be working with my computer
& printer & will be done in 4 hours. The senior technician is Jason, another pleasant & very helpful young man & together we worked thru the problems & got my problems solved.
Thank you very much for your help Ann & Jason. Stay safe & healthy.
Evelyn Snyder
I just spent 22 minutes on the phone with Ms. Melanie Green. She did a wonderful job fixing a Billing Issue, and a Microsoft issue. She then gave me peace of mind that my Security systems are working and my computer is safe.
Thank you so Much for the convenience of US Global Tech,
Kim Nelson
Went into free online games and ended up with major computer problems. I wanted to add security to this computer and US Global Tech was able to clean up the problems and added 6 months of Norton for me. Thank you so very much!
The service provided today was excellent. They took two computers that have been bogged down with lots of ugly unauthorized programs and cleaned them up and got them running at their best. It took most of the day, but the end result was great.
Started with JC who was very helpful and courteous. I especially appreciated that he called back the following day to be sure that problem was solved to my satisfaction. Also appreciated that all the techs I encountered were English speaking. Made this much easier.
I am skeptical that I really ever had a problem. I think that when I was setting up my printer it gives me a customer service number that goes straight to here. Then you all scare people into buying this expensive product that is not really needed. Shame on HP for doing this to their customers. The techs was nice but the initial gal I spoke with was TOOO pushy that is why I think this is a scam and will be looking into it further and filing appropriate reports. We are supposed to be getting help with printer installs not pushy sales. The printer claims easy install...wow no
John was very helpful and resolved the issue within time and called me again after 2 days if there is any problem.But I am very much satisfied and in future if there will be any problem, I would like to get service from him.
Melanie was able to fix my issues in an extremely short time. This young lady is why your company beats Webroot, Geek Squad, And all the numerous malware programs and tech support teams I have I have tried! Your employees make your company! Without them and their expertise... you would not have me. I am a retired Marketing Manager of a Fortune 500 Company. I Know talent and value! Thanks for having the knowledge that good techs like Melanie will make me and others like me a life- long customer!
I had an awesome experience working with Sarah, who I initially called with concerns about my McCafe software she patiently checked my machine identified all the issues causing the brand new machine to be operating so slow. She was well experienced, friendly and easy to talk to. Later Dan completed the rest of the cleanup and even assisted me with my HP Smart printer issue and had it resolved. This was my first time using a computer tech service and indeed I am pleased and happy to have saved the cost for a new computer by just paying for this service. Forever grateful. Raquel
I called HP for a printer issue. Their rep transferred me to US Global Tech because I had a huge group of web sites that had gotten in my computer so that each time I logged on to a site, the others sent me to their sites! US Global cleaned my computer and got rid of all those crazy intruders! I paid the fix it of $104 plus the monthly $14.95. I may cancel the monthly fee at anytime.
Oh yes US Global also changed the settings on my printer and now it is awesome too!
We appreciate the efforts of those with whom we spoke. They were very knowledgeable and patient with us. It took some time and understanding on our end but we are pleased with the result and we will probably be back with more questions before long.We didn't grow up with computers so much of the language is a bit of a reach for two 85 year olds. We have learned more with each conversation. Rod was pleasant to deal with and again understanding. Our hearing is less than perfect but all is well that ends well. Thank you very much.
We will be back - Herman &
Earllene Hatch
The help I got was done with much patience and courtesy which I deeply appreciated since I'm so computer ignorant. John put up with having to repeat instructions with respect and kindness Thank you for your help.
Needed to upgrade my computer to windows 10 but was unable to complete the install my self. Both Charlie and Jan worked hard to help me get everything up and running! Very satisfied with all they did!
Spoke with Jason your tech and he was extremely patient with me in getting this non computer savy senior back on line. It took several hours of his time, and relieved a lot of my anxiety during this corona virus period. Thanks a lot from and I express my tremendous appreciation for all the service.
I rec'd thorough walk-through by the tech representative, prompt attention & diagnosis to my problem(s).
Follow-up was timely and all of the problems I was having were corrected in an very efficient manner.
Technicians were very patient and kind. However, we were told McAfee was installed yesterday and then got an email/call today that it was not installed on two of the three computers. That was completed today, however. Technician also went through settings with us to show us what we needed to clean up and we paid for clean-up service for a year. I want to thank the technicians for their patience.
I had problems right from the start from my credit card not being accepted on the site ( other sites ok) When finally downloaded, the activation code didn't work. Tech support took over and finally got things going, then proceeded to clean up some malware issues on the computer. Mary, the tech, was very helpful. I was surprised that I had to purchase an additional product in order to complete cleanup as I thought the Kapersky product would accomplish this
Even though the whole process of cleaning and reinstalling McAfee software took a very long time I'm impressed with the accuracy of getting the job done. Your staff has been very helpful from beginning to end of my issue. Thank you all so much for your efforts.
Lalaine is professional, polite, respectful and graciously tolerated all of my questions. However, most importantly she resolved my computer issues. I am happy with the service provided by US Global Tech and I would recommend their services to anyone in need of technology service. Great job, Lalaine!
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- Raytown, Mo, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members