• Usenet.nl

Overview

Usenet.nl has a rating of 1.2 stars from 140 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Usenet.nl most frequently mention free trial, credit card, and customer service problems. Usenet.nl ranks 71st among Downloads sites.

  • Service
    10
  • Value
    9
  • Shipping
    5
  • Returns
    6
  • Quality
    7
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I had the same problem, go to Paypal or your Credit card and cancel them through that (cancel vendor).
How would you rate Usenet.nl?
Top Positive Review

“Fast cancellation”

Alfred K.
6/3/19

I thought I wanted something, and had to use Usenet to get it. It turned out that it wasn't the case anymore. So while being in first day of the trial period, I tried to cancel via e-mail and tickets. Grated, that was on a Saturday, so it may have something to do with the fact the on Monday my subscription was still active. But, after trying again to cancel, this time with a phone call, it was a breeze. The call lasted about 2 minutes, with wait time included, and the subscription was canceled.

Top Critical Review

“SUSPICIOUS”

Bill W.
11/21/21

Very suspicious. Within a few days after registration for trial and LIGHT usage, website allows no logon and advises that my account & email are not registered. Trying to milk my Paypal account?

Reviews (140)

Rating

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Reviews that mention popular keywords

credit card (20)
Thumbnail of user donz14
1 review
13 helpful votes
February 28th, 2017

I decided to cancel my subscription immediately but couldn't log in until I copied/pasted my new user name and password from their password reset email. I logged on finally and wasted about 10 minutes attempting to cancel online only to be directed to call. I called and was put on hold for about 5 minutes and then was directed to their cancellation department where it was done immediately. I received a cancellation confirmation email within minutes. Hopefully that is the last I hear from them.

Thumbnail of user lauraf70
1 review
18 helpful votes
June 8th, 2016

I signed up for a free trial and was disappointed in their service. I decided to cancel within ten minutes of signing up. I googled the company and was rather worried from all the complaints that cancellations were more or less impossible. I was also rather scared when I pushed the "cancel account" button on their website and a box popped up telling me I had to call their toll-free hotline during business hours to cancel the account (they were closed). I read the contract and it states that during the free trial period cancellation requests can also be submitted via email or mail gives a sample cancellation request. I submitted the sample cancellation request via email and received an email confirmation that my account was cancelled the following morning... I'll post if I have any trouble down the road, but so far I can't complain.

Their email address is *******@usenet.nl. Just send them a message of cancellation with your account number. Should take care of it.

Thumbnail of user goranj4
1 review
2 helpful votes
March 31st, 2020

Hello to all.
I want to advice all victims of that froud site.
I am also the victim. They took from My paypal 99.96e.

Advice:
Dont try anything from Your side on site or paypal, dont cancel.
You can just make it more complicated.
They are very smart froud team.
How site not be down for 10 years almost? Because they know law and policies.
They now what he doing, If You try to cancel alone You can make 2 contract.

Canceling payed subscribtios:

Just call number and wait for response.
I call and wait about 5 minutes on line.
I call about 12am today.
Girl who answer on My call cancel the payment imidiately.
Just slow conversation and relax, dont panic.
They are foxes, they took money from costumers almost every day.
They want to cancel subsctiption but only with normal way with calling them and be ok.
They took money from peoples who dont call in free trial days.
I write to paypal also, that usenet.nl was froud site, but paypal response to me that is everything ok betwen him sides.

DONT CANCEL BY YOURSELF OR CONTACT PAYPAL AND BANK, JUST CALL HIM AND BE RELAX.

Thumbnail of user jasona94
1 review
10 helpful votes
July 27th, 2016

I panicked when reading these reviews. However, I messaged them using the online form, also emailed them at *******@usenet.nl and called the UK number from their site (available in the contact hotline page). I wanted to cover all the possibilities. After the phone call my account was cancelled. Also received an email response to my cancellation request stating it had already been done. So no issues with cancellation. I did cancel well within the free trial period and not afterwards.

That being said, the service I believe gives false results on a Google search. I was searching for a specific book which usenet.nl said they had so signed up. The book was nowhere to be found, hence the cancellation.

There are better usenet services by far.

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