I signed up for the trial not knowing how it really worked (my fault) and when I researched it, I decided it was not for me. I never used it, nor did I install any of the software or log into the account. I completely forgot about it after that. I get a notice that they charged my account the 99.00. I was 1 day late from cancelling the trial, which there were no warnings at all sent by email or otherwise. I have been fighting with them to get a refund and they refuse. Why do they persist on keeping my money when I clearly have not used, nor do I need the service?! This is NOT good business and is no different than STEALING my money! I filed a dispute with Paypal and hopefully will get my money back. STAY AWAY from this POS Company unless you intend on using it of course. After this review (and all of the others here) and the fact that they want to keep my money and not even offer partial refund or anything else though, I would NOT recommend using them at all!