I decided to cancel my subscription immediately but couldn't log in until I copied/pasted my new user name and password from their password reset email. I logged on finally and wasted about 10 minutes attempting to cancel online only to be directed to call. I called and was put on hold for about 5 minutes and then was directed to their cancellation department where it was done immediately. I received a cancellation confirmation email within minutes. Hopefully that is the last I hear from them.