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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nice Website
Easy to use website and best price I found
I'm so glad to find your website. Great prices!
None
Site was easy to use. Spoke with salesperson by phone, he was friendly and knowledgeable. Pricing was competitive and an additional service warranty was offered.
The prices were great but I reviewed your website and the same package I purchased was cheaper. Your company wouldn't give the difference back because your company said that the prices will change. They have different companies bidding. I think your company should change to accommodate customers who are remodeling. Every little bit HELPS!
I did a lot of comparing prior to my order, and US-Appliance had the best prices of anyone!
The guys I spoke with about my delayed order were courteous and helpful. (One component of my order had arrived damaged.) Because of that, both items were shipped together when the replacement was received.
I appreciated the call back and communication.
Great quality items and great prices! You can't beat it!
Great experience! Have purchased appliances through US Appliance in the past and have been very satisfied.
Easy to use and quick.
It's very hard to find a 24" microwave for over the range. I'm glad that you had one.
Very clear selection and ordering process
Have ordered and received 2 appliance packages with no problems. Just ordered a third. Highly recommend this company.
Just received the third order. Washer, dryer, refer,range and microwave and dishwasher. All
Just fine. Would highly recommend.
Great prices.
Easy to follow. Good descriptions.
Easy website to navigate
Quick and easy to order. Prices are great.
This is my 2nd. Order from here. And we like it.
Ordering was simple and prices are great, however there were two large dents in the side of my fridge. Delivery man left before I could inspect the appliances and the invoice basically said if I didn't make note of a problem before signing the delivery sheet that I am now responsible. Not very good customer service.
I am shopping for a very specific range. Other appliance sites are on back order. Cant tell if this range is on back order from US appliance as well. Just hoping its not at this point and hoping to get a range within three weeks.
Easy to use; site is easy to navigate
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members