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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Tammi was amazing. She,quickly resolved our issues and followed up every step of the way
There wasn't complete transparency with the shipping time. However, customer service was very responsive and helpful in determining a replacement product to speed up shipping time. It would have been nice to have been notified of the delay in the product, without me having to reach out. Overall solid though.
I am happy with my purchase
Hope everything will arrive in good condition. We've looked at the site more than one time.
Everything did arrive on time and all is working well. Love the new appliances.
Very easy to navigate. Very happy that there's no tax to NY! We pay enough taxes here!
Customer service is awful.
Very easy to do business with.
Site was easy to use.
We purchased a washer/dryer from US Appliance quite a few years ago, so I didn't hesitate to look you up again.
Easy to use site. Enjoyed the reviews.
You could improve a little on keeping the customer informed on order update.
Other then that. You did a great job
Ordering was smooth
Can't wait to receive! Best price!
Easy website navigation, great pricing, delivery lead time a little lengthy but worth it
Good Prices,
I have purchase appliances from US appliances on several occasions and give them a 4 star rating.
US-Appliance is responsive and easy to work with.
The only thing I didn't like was there was no estimate of receipt of my item.
Simple process
The whole shopping experience was great. I don't quite understand how US Appliance can sell and ship the item for the price...with no sales tax! The overall price was FAR better than what I could obtain anywhere else. I did have to wait a few weeks to receive it but the shipper was fantastic with delivery notification, called me 30 minutes prior to arrival so I could leave work, and pulled the refrigerator on a pallet jack all the way to my garage, since I live in a condo and his truck couldn't fit in the condo complex. I haven't had a chance to use the refrigerator yet, since it is going into a new home I am building and moving into in a couple of weeks. But it looks pretty! Delivered in great shape.
Hope product is as good as service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members