On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to find what I'm looking for. Great prices.
The refrigerator is much smaller than a standard refrigerator and buying online no way to tell that.
Also the ice is not in the door!
No complaints
Good site and product
Great prices
Great value, will now check US Appliance each time I purchase any appliance not needed immediately.
So far everything went smoothly. Talked with customer service and they were helpful. We'll see what things look like when the time arrives. Everything arrived as planned. Exterior of packaging looks to be undamaged.
Been easy so far. Great price. Just hoping it comes in great shape.
The price was great. Delivery driver was helpful and assisted removing old refrigerator to the garage out of the kindness of his own heart. It wasn't part of the delivery service. Delivery of new appliance was to the door only so unless you have one or more strong people and a dolly capable of getting the appliance from your door to inside the house, you might be stuck with your new appliance sitting outside until.
I assumed delivery included bringing the appliance inside which mine didn't. Maybe US Appliance offers a more complete delivery service. I don't know. Just make sure you understand that delivery may just be to your door only and not include bringing it inside or setup. If I didn't already have a professional quality dolly at the house I would have been in a pickle.
Otherwise the refrigerator appeared brand new despite some damage to the shipping box. I probably saved around $500 over buying from the local big box retailer but they offer delivery and setup so you'll have to decide if it's worth it.
Impressed with availability and selection of models, price was deciding factor. Ordered Sunday night, was delivered on Thursday and Wednesday was 4th of July holiday.
Website user friendly easy to use
Very good
Very Easy!
Arrived when and how promised and ordered.
Great so far. Everything is still in boxes, though. Check back in a few months!
Great prices.
Best price and in stock. Hope end results match the ordering process.
Na
Need to know when to expect this.
So far information and shopping on your website has been easy. Lowe's was not able to provide me with a price match and the sales person told me to place my order with you. Hoping that delivery can be completed without any complications
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members