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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I can't say whether or not I would buy again, based on my internet shopping experience thus far. I haven't installed the appliance yet.
I just ordered, so I hope all will be good!
Good bought here before
Easily navigable and a breeze to checkout!
Easy site to shop - it ships complete
For an appliance company to deliver to curb side I completely unacceptable. Appliances should always be brought inside the house. Because of this reason, I spent $6k on kitchen appliances with another company that delivered the appliances into the house at no extra charge.
I am a house flipper and the last 2 kitchen packages I purchased from US appliance I have had issues with appliances being damaged thus causing my rehabs to continue on longer than need be. While the service was good getting parts replaced, shipped, etc all the extra time and work is beginning to out weigh the saving $100-$200 from buying from a local store.
We are remodeling our kitchen and it was the easiest site to get a quote and compare to two quotes form the big box stores and the company direct
Good
Quick delivery, friendly customer service. Excellent prices.
No Comment
It was very easy to find and the cheapest price
So far everything turned out how I wanted it to. This was a trial run with us appliance. I will be ordering from them again to use them in my house flipping business, thanks again
First time purchase
I purchased a 4-piece Fridgidaire kitchen appliance set (fridge, oven, OTR microwave, and dishwasher). The order was delivered timely, however, it was delivered to a place that was being fixed up, and as such, the appliances remained on their pallettes, in their packaging, for 3-4 days. When we opened the package, everything was fine, except the fridge - it had scratches and dents on both doors, and a couple of large dents on the side.
Upon bringing this up to them, I was told I had 24 hours to report any issues. I explained the situation and they said they would work with me. After lots of back and forth I was told I could have one free replacement door, or they would replace the whole unit for $240. Eventually, Lynn, the customer service agent, was kind enough to ship me both doors at no cost instead of just one.
Regardless, I still have the dents on the side of the fridge, and they are visible with the fridge installed. It's frustrating for the customer (and unethical for the company) to take full price for something and then have a damaged item delivered with absolutely no available recourse.
While the pricing and delivery timeframes were fantastic, I'd rather pay a little more next time to a company that takes care of its customers instead of the bottom line.
Ordering was really easy
Although I had to send my original order back, I was very satisfied with us-appliance's response and customer service. Very prompt on responding to my concerns and emails.
Delivery time was entirely too long from the point of order. No explanation provided
User friendly and intuitive. Love the packaged offers.
Thanks great deal
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members