3 times with promises, it was all taken care of, NO e gift card for my granddaughter's Christmas, No problem with my cc paying for it. First they wanted verification from my cc company for me to get a number. Actually the cc co, never heard of such a thing and thought the site was a fraud. After 3 different attempts and promises, still no E Gift card! Never again with this outfit!

If you live far from an urban outfitters like myself and decide to order online. DON'T. Just spend the extra and travel the distance. I have never had more hassle ordering online.

After seeing that there was a 75% off sale online I ordered three items of clothing. The cost came to £67. After three days I hadn't received any information about the despatch date or the delivery date. I only had information that my order had been received.

So I emailed them.

Their response was that I should receive an email a week later to tell me my despatch date (bearing in mind my order should have been with me at this point).

A week later I did receive an email.

To say my whole order had been cancelled.

I emailed them a very frustrating email as the clothing I bought were actually Christmas gifts for my sisters.

Looking on this site I can see I am not the only one.

Whatever you do, travel the distance or shop elsewhere.

Customer service and online ordering experience is APPALLING.
Absolutely horrible. It doesn't get worse than this.
I ordered a white resin deer head and print from them. A total of just over a hundred dollars. The deer head arrived shattered. I called customer service within a few minutes of receiving the damaged item and she told me to return it and then they would issue a replacement. I asked about the print while on the phone and she told me that it was back ordered but would be on it's way shortly. Monday morning I found an email in my inbox letting me know that they'd cancelled the print portion of my order. Just cancelled it. No reason why. Why was the order allowed to go through? Why was there nothing on the site that said it was back ordered? TERRIBLE. STAY AWAY.

I ordered a few items online on black friday, and about a day later received an email saying they needed to verify my order, to call a number. Just to be sure it wasn't a scam, I called Urban Outfitters normal customer service number, who told me to call the one given to me. When I called, the woman who helped me was very friendly and understanding, silly me had put my shipping address into the billing address information, which red flagged their fraud filter. All I had to do was give her some of my information and they shipped my package the next day! It's very nice to know that they check for fraud and are so understanding when you make a human error on the most hectic christmas gift buying day of the year.

I ordered two weeks ago. Got a text from courier saying they were trying to deliver but couldn't find the address. I verified the address and he stated that was not the address on packet and he didn't deliver to my area so he would have to contact someone else to deliver it. That was a week ago still no package. I get a text yesterday saying my item had been delivered. Looked on porch and in mailbox... nothing. Contacted them and they said sometimes the courier marks packages delivered before they are actually delivered and to give it 48 hours. Who does that? Throughout the process I have called... sat on hold 49 mins and then chatted with 3 different agents. No package, no one cares and my money is gone. First and last time ever ordering with them!

I ordered a simple top over a month ago, which on their website says "pending" so I can not track it there. Upon looking back in my emails they gave me an odd tracking number from some company that ships, but no company like USPS, UPS or DHL... but someone I never heard of. When looking on that website it just says delayed. After being on hold for over an hour to get a UO representative she says she can't track it either. I would expect a major retailer to be better than this with shipping. Random people on Ebay ship within 2 or 3 days with no problem but Urban Outfitters can't?

I made an order on the 23 of November and 3 weeks later i still have not received my order. I contacted them and they said my package was lost so they filed a refund request and said that I will receive an email in the next 48 hours. I wait 1 week and still no message. I contact them again and they tell me i should wait another 48 hours.

Horrible customer service. DO NOT order online. It is SCAM! They take your money before your order is even shipped!

I ordered a beautiful (I think because I obviously I haven't gotten it) mirror, that was NOT cheap and the product kept getting back-ordered. Once to June, and again they just let me know it would be in August. Honestly, just say you're out of stock of the item. Wont be purchasing furniture from them again. Unfortunate, one of my favorite stores.