I placed an order online and my items didn't process correctly due to some internal billing error and they blamed this on my bank, I asked to cancel all my items yet they still sent out something from my order without telling me. Customer service is a joke, they don't even bother to answer my emails and every time it's a new person. My package ended up being delivered somewhere else and never made it to my apartment of course customer service was unhelpful and rude. They promised to give a refund and they never did and dealing with this company is a nightmare with a many imbeciles ripping you off.

Very bad quality, unfortunately. The designs are also not impressive, I think with the money this shop has they can put more effort into what they are producing. I would recommend rather buying from the local shops than supporting the corporations that use cheap labor from third-world countries.

Absolute worst customer service and quality control tried to order one item as my daughters Christmas gift and first time site was not secure so called in order, 5 days later I get email my order was cancelled with no explanation; I order something else with supposedly free shipping, they charged me shipping, item arrives only to include someone else's order and packing slip, called to complain and ask for expedited shipping, item will be shipped pronto, called today only to find out item did not ship and now out of stock. This is the worst company ever. I will never shop here again! Now I have to go out and shop.

It really does baffle me that this huge company, treats customers so poorly, yet stays in business year after year. I won't do anymore business with them after being treated so terribly. I've spent over $2500 this holiday season with them and have been treated like a second thought. I caution you against purchasing from them online. What a mess...

I received the confirmation email saying that no item will be charged until it has been shipped. But my bank account says otherwise. Right after ordering, a transaction by Urban Outfitters appeared in my account. Then, not even a minute after receiving the confirmation email and being charged for the entire order, I received another email saying that my order has been cancelled (no reason was stated). Here I am after sending them at least 10 emails without any response and feeling like I just lost 110$ CAD!

Plus, last year I remember ordering from them and receiving the wrong shirt and one item I paid for was missing for the package!

We ordered the Factory Rolling Bookcase for $298.00. As we unpacked it, two pieces fell out that should have been soldered on, but since the shelves are attached with screws, it didn't seem to be an issue. I rolled the shelves away from the wall the other day and one of the wheels fell off, at the soldered joint. No way to fix it.

This is not the first time I have had an issue with UO before. Recently I placed an order online that was $280. I had bought a birthday present for my boyfriend and come to find out I had two transactions pending on my account and total of $560 was taken out. And if your wondering I only received one order confirmation so it was not double ordered. I texted them and they told me I haven't even been charged once and they will charge once the item ships out. I still don't understand why I have two pending transactions and I can't access my money if I have even been "charged". The next day (today) I called them and they told me they would get their financial department to contact my bank to remove the second pending transaction. I just don't get why it is even there in the first place.

I purchased a coffee table from Urban Outfitters. It was beautiful -- modern wood and metal. I received the coffee table and thought "this doesn't seem worth what I paid". It was not. I could buy the same coffee table for 50% off elsewhere. Gross. Since then, I've found this site, which offers price transparency. Good work to this team. https://www.spoken.io/

When we arrived home we were missing one of our items we paid for. I contacted the store and was told I had to drive back out to the store location to have them refund my money. They would not take any info off the receipt over the phone. I wrote an email to the customer service department pointing out how stupid this policy is especially when I shopped at The Mall of America store which is visited by many people from out of state. They did nothing to rectify the situation. I would not recommend shopping at this store

This is the worst online shopping experience I have ever encountered with any company. It has proved impossible for me to purchase from them. Their customer service is non existent. I placed an order eventually over the phone because their website refused to let me sign in. I had to phone them. They took the order and confirmed it by email. Six days later - nothing. So I had to ring again when they told me the order had been cancelled because they had emailed me a query about my billing details (which were correct on the order confirmation) and because I didn't respond, the order had been cancelled. I never received any emails from them. So I was just waiting for a product that was never going to be delivered. Despite several emails from me to them asking them to reinstate the order, they have refused saying I must place a new order. And experience the same useless service all over again? I don't think so! I can't get onto their website anyway! Don't bother with this company.

Awful experience with urban outfitters online shopping. I placed an order and kept checking the status to find out when item will be shipped - I paid extra for shipping because it was for an Xmas gift for my son. Finally I called customer service since website gave no updates and they tell me that the can't find the item and it will not be shipped! They should have told me when I placed the order or at least let me know - I had to call to find out and now I have no Xmas gift for my son. Not a happy camper! Do not order from here if you really want an item cause you may not get it.