Julie M.

I am really disappointed in this company. I was reluctant to use them, as there are so many homecoming/prom dress websites that are really not to be trusted, but these guys seemed really legit.
I ordered my daughter a dress ( it was on sale), however, the measurements listed online were very incorrect. I just needed a size smaller, as I went by the listed measurements, EXACTLY, but the dress is either grossly missized, or the numbers online are just wrong.
So, I looked for a phone number to explain my issue and ask for an exchange but nothing could be found ANYWHERE. So, after some extensive research, I found that this company is online only and cannot be contacted except via email. After more research, I found that they actually do have a retail store called
Genealogy Boutique & Formals
483 Pooler Pkwy
Pooler, GA *******.

I called them and was told I would received an RA number in order to return if I requested it by email. So, I did. And I waited. The next afternoon I received an email telling me Sorry, it can't be returned because it was a final sale, and they copied their "return and exchange policy" onto the email as proof that it could not be returned ( I ask to exchange due to THEIR error, not mine). So, I caution you against this company. I'm very unhappy to have a dress I cannot use and now being forced to purchase another one. I always buy my daughter a zero but after reading their measurements and then measuring my daughter, I decided to get the 2 as, according to their website, was her exact measurements. It was wrong.

Refuse to take damaged items back. Refuse to give out address or phone number. Very very slow to return emails. Avoid this company if at all possible

It really does baffle me that this huge company, treats customers so poorly, yet stays in business year after year. I won't do anymore business with them after being treated so terribly. I've spent over $2500 this holiday season with them and have been treated like a second thought. I caution you against purchasing from them online. What a mess...

It's been 2 weeks and I've sent emails, called and left messages, etc. Don't deal with this company. There are too many other good companies out there willing to take care of their customers. People like this need to be put out of business.