I wanted to use a discount code but it didn't work on the website, so I downloaded the app. Unfortunately my payment method did not work on the app so I had to do everything through paypal which I haven't touched in the last 6 months. Now after all the work I have finally ordered the pair I wanted, and they CANCELLED it due to stock availability, yet they still sell the pair on their website as if they have stock plenty.

After 3 months I am still waiting for my dresser. I have been in contact with support for 3 months and they give me nothing but vague answers. They literally lost the product in their warehouse. I had to ask them to do a dock search to find it... once they did it was broken. They had to order another one and now wont tell me when I can expect it.

I am so miserable talking to them. DO NOT ORDER FROM THEM.

I am beyond shocked that Urban Outfitters took money out of my bank account and refused to deliver the order. Taking money out of my bank account without providing me goods is THEFT.

I have been emailing them for weeks to resolve the issue and I get a response weeks later after I go and purchase the goods needed from another store as I needed them urgently, saying they cannot process me a refund and I must now replace and use those funds in their store.

Absolutely disgusted, not only at the customer service but the outright theft of refusing to return my money and give me a refund.

Awful customer service. Doesn't deserve one star. Don't expect your order to be dispatched on time and when you request to cancel your order apparently they can't do that even when you request it 5 days before it is dispatched. Ordered 10th July Dispatched 18th for a 4-5 day delivery.

I recently visited the Urban Outfitter store in Columbia SC to return a online purchase. It's been a while since I have shopped there in person but it has always been a pleasant experience in the past.
This time, immediately after entering the store, I was very distributed by the extremely loud music with absolutely filthy lyrics,
Not appropriate, nor becoming of a public place of business.
Management should seriously reconsider on what kind of songs are played in their stores and make sure that employees and supervising staff adhere to such policies. I definitely wouldn't want children to be subjected to this kind of language.

Ordered a bed on UO. For some reason UPS decided I have to pick up myself. No way to talk to anyone at UPS and UO can't do anything about it until UPS returns it to them. So no bed and no money back until UPS decide what they are going to do.

Urban Outfitters has a great collection of jean skirts. Love the variety of styles and fits. I would highly recommend buying skirts at Urban Outfitters.

I ordered 6 items, sent in 3 different shipments. One item was back ordered, said it would be shipped by 5/29, we are on 5/31and still not shipped. I need this for an event on 6/3, they could care less. Chatted with customer service, they have american names but are located in India. Sat in the chat for an entire hour with this individual, taking 4 minutes for each response, providing repetitive answers that mean nothing, and getting nowhere. Was told it would ship in 24-72 hours, then came back and said it would ship today. I told them if they were going to be sending my item late then I want it shipped overnight at their expense, I was then told that they don't have shipping options, which is a lie. Said they would fix the situation then offered a coupon. Will NEVER shop here again. For the price point, you should NOT be shipping your customer service jobs to India, there is a language barrier, no sense of understanding, and its a perfect example of a company overcharging for merchandise but cheating out on the pay to their employees. The epitome of selfish. Until they want to do better for customers, I will not be shopping there. Also notice that for all these horrible reviews, which I whole heartedly believe, not one single time did they bother to respond or offer resolution. Disgusting overpriced company, who sells cheap s*** made in China. Never again!

Update: its now 6/3, over 72 hours and item still hasn't shipped. Talked to another person in India and was told they would send out soon, then he said they would send it "in a few hours". Excuse after excuse. Stay away from this company, it's absolutely atrocious how they treat people. Charge is pending on my credit card, so will reverse it once it posts. Such a scam!

My 12 year old daughter and her friend visited the Nottingham store earlier today.

She had £100.00 in cash to spend.

They didn't understand the changing room policy (they are 12 after all) and were abused by the shop assistant.

The shop assistant then decided to exacerbate his obnoxious behaviour by calling my daughter a tramp.

When my wife complained to the store the manageress couldn't have made it clearer she didn't give a dam.

If I could I'd have awarded NO stars.

Urban Outfitters, they're just the worst.

First time shop here and also last time as well. They sent me a used pair Birkenstock with no box and it took 3 weeks to arrive. Worst experience ever

I purchased a pair of shoes costing 165.00. Unfortunately they run small. I mailed the shoes back, 2.5 weeks ago and have yet to receive my refund. I called Customer Service and it was stated the shoes have not been received. USPS tracking states otherwise. I spoke with another rep and the purchase has to be received in another location. So, once they have the shoes, it can take another 2 weeks. No return should take more then 10 days. I do not recommend purchasing online from Urban Outfitters. Terrible policies and poor service.

Very incomptenet, they got my order wrong and I had missing items, called twice and had to stay on the phone for at least 15 minutes, finally when I was given a discount for my inconvenience. I receive an email letting me know they wont apply it. Then why would you offer it and indicate it has been approved to begin with.
I wouldn't recommend ordering online.
If I can give a 0 star I definitely will

I spent a whole day choosing carefully which items I wanted to purchase, they had good sale prices and I was excited about buying several items. I chose the sizes, the colours, it took me hours.

Finally, I decided to pay and all of a sudden I received a message saying some items couldn't be delivered to my address. By "some" they meant all of them. I tried changing my address to one in another city, it didn't work, I tried with other addresses, didn't work either.

Finally contacted customer service and they told me to clear my caché, that I was probably seeing items that were already sold. But no, after doing so the items still appeared as available. On my phone and on the laptop in two different browsers. They simply show as available but aren't, making people lose their time. If they think this will make customers buy some of the more expensive items that are still available, it's not going to work, because I've lost a whole day of my life that I'll never get back and the last thing I want to do is buying in Urban Outfitters ever again. They have disrespected me and every other customer that is also losing their time with this same issue.

Shame on them! Fix your website and respect people!

I ordered a bedspread mid-December. Hello! It's nearing mid-January. In the box contained a hairy furry pillow and not my bedspread! Customer service told me to go to ups to return it. Go to a UPS store in Minnesota freezing temps on my dime for your mistake! They changed it to pick up at house. One week the box was on the porch wet with snow. Never picked up by ups. I called again and was told to bring it to an ups store. To date they charged me and I still have no product. At least 2 hours on phone calls with them. I would stay away from this company! Too many good companies to order on line then go through the stress with this company.

Placed an order online for 3 items. Only 2 arrived and both the wrong size. Cannot get a refund, customer service is abysmal. Can only chat online and then they cut you off. Emails are completely ignored. How this company is still trading is beyond belief. Watchdog needs to look into this. Would give minus stars if I could.

I tried to purchase a gift card for my niece for her birthday and in all honesty, I have never come across a more complicated and convoluted process. After receiving a confirmation email of the purchase I then received another email explaining there was an issue. In short, urban outfitters had me going back and forth between them and my payment provider for a verification code to complete the transaction. Amex explained very clearly that this is the merchant's responsibility, not mine and they have a dedicated telephone number for merchants to call to receive this code. I ended up cancelling the purchase and reporting them to UK trading standards as the payment is still showing on my CC despite receiving confirmation of the cancellation. I'm now worried this company is on the verge of collapse and I will lose my money. I suppose I should have checked the reviews here first, lesson learned. Please do not waste your time. US companies have a good reputation when it comes to customer service but that is certainly not the case with these cowboys.

Years ago, Urban Outfitters was one of my favorite retailers. I shopped with them almost regularly in-store and online. Their prices are high for the crap quality, but their sale stuff were pretty nice and they retail several good brands. I never had an issue with their customer service, I received my packages and when I had an issue, they refunded me immediately.

The past few years, shopping with UO was a nightmare. I had a neutral/bad review written about them previously here saying I'd never shop with them again, but because I saw a jacket I liked, I tried to give them another chance.

Well, my order went through. Same account I had for over 7 years with lots of purchase history. I ordered my jacket and out of nowhere, they cancelled my order saying I didn't response to their "order validation request" which was never sent to me by the way. I never heard of such a notice before either. Rather than reordering, I took my business elsewhere and bought a similar jacket for a lower price.

The prior experiences with UO were also terrible. They backordered stuff randomly, cancelled orders claiming out of stock, and customer service would take forever to resolve refunds that never went through from cancelled orders. UO also used to have free return shipping but now, their return page says there's a $5 deduction on "most" returns. Screw that. You're better off going to their retail stores. I would never order online with them again.

Very bad quality, unfortunately. The designs are also not impressive, I think with the money this shop has they can put more effort into what they are producing. I would recommend rather buying from the local shops than supporting the corporations that use cheap labor from third-world countries.

I visited the market street store in Boston, Mass on 13 October, but was not able to write this review until now. The first problem was attempting to pay for a scarf I had selected. The cash register was not available which forced me to have to walk a maze, up stairs, finding no staff, having to walk down a long hallway, then down two flights of stairs to finally locate a cashier. The female cashier, never greeted me and acted annoyed that she had to work. I mentioned to her that this store made it difficult to make a purchase. She stated that there was only one cash register for this very large store. I purchased my scarf as as I was leaving a young caucasian female arrived to pay for her purchase and was very pleasantly greeted and asked, " can I help you? Very different from my experience as an African American. Another reason for Boston being labeled as the 5th rudest city in the country.