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Upzy

How would you rate Upzy?
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Texas
1 review
0 helpful votes
Follow William M.
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Hi I bought a gokart from them and it was shipped quickly and packed really well. I would definitely buy from Upzy again. In fact, looking to see what they have for xmas. Thanks guys!

Date of experience: October 26, 2021
Upzy -. Upzy Rep
over a year old

Thanks for your great review William! Come check us out again over the holidays, we will have a sale going on :)

Georgia
2 reviews
2 helpful votes
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Belize Buddy Trike
May 25, 2019

Hello! Ordered a Belize Buddy Trike so I can go for rides with me nephew. The Trike itself was durable and high quality. The seat in the back is enough to fit 1 other adult, although you can prob squeeze in 2 kids back there. I do all the pedalin'! The orange frame suits us nicely, perfect for riding in Georgia. Hmm now if only they sold more accessories with this trike... Overall really happy with the product, and would do business with Upzy again

Date of experience: May 24, 2019
Illinois
3 reviews
3 helpful votes
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Good
April 16, 2018

I ordered an atv off these guys last may, and it came in good cond-ish. Asked them if they could send me a manual as the box didn't come with it, so they did. Overall, good purchase and super solid atv.
-JM

Date of experience: April 16, 2018
Canada
1 review
0 helpful votes
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I bought 2 dirt bikes for my 2 boys this past Christmas, and Upzy shipped them promptly and they arrived in mint condition. They have been courteous and friendly the entire order process, and I know that's difficult seeing as it was the Christmas season ( i work in retail as well). Thanks for making Christmas special for my boys, we'll be coming back to purchase more things soon!

Date of experience: January 4, 2020
Washington
2 reviews
3 helpful votes
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Good service
November 19, 2018

I bought a riding pony for my daughter and we absolutely adore it. For any parents out there that aren't aware of these pony toys, they are perfect for your young one. My daugher is 5 and we gave it for her birthday, and she won't stop riding it! The only issue i have is that delivery took a little longer than expected at 7 days, but otherwise the pony arrived new and defect-free! Taking away 1 star for the longer delivery time -S

Date of experience: November 17, 2018
California
1 review
1 helpful vote
Follow Darlene G.
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I ordered an electric bike but before I did, had a few questions about their shipping and particular product, I got a response in less than 24 hrs, and they were very personable and professional.

After ordering they communicated with me as to delivery and any additional questions I had.

I had no issues and so happy I found them!

Date of experience: March 18, 2019
Bangladesh
4 reviews
5 helpful votes
Follow Enna y.
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I bought Two ford and one jeeps from wayfair,the company was Moderno kids, i serch moderno kids and see te vendor ten bouht cars. Very good kids cars to drive, 2seater ride on car ever. I sugest you will see my experience and buy a kids car from moderno kids.

Date of experience: November 16, 2023
Upzy -. Upzy Rep
over a year old

Thanks very much for your review Enna!

California
2 reviews
3 helpful votes
Follow Zoe M.
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I want to thank Upzy for taking the time to deal with all my incessant questions on the Berg Go2 I ordered. They answered all my emails point-by-point and in a quick fashion as well. I've never had a store's customer service respond so quickly before. Best prices, and the best gift I could've bought for my daughter. She's very happy with it!

Date of experience: May 13, 2019
New Jersey
1 review
0 helpful votes
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Awesome sauce
April 23, 2021

Largeeee selection of products, and fast shipping. My son loves the 1000w go kart, he cant stop driving it around the hood. Thanks so much for the great service :)

Date of experience: April 22, 2021
Upzy -. Upzy Rep
over a year old

Thanks for your awesome review Quinn! We hope your son continues to enjoy riding his electric go kart!

Texas
2 reviews
8 helpful votes
Follow Robert B.
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I've never bought anything as large as a go-kart online before, so was definitely wary when I was shopping around. I found Upzy as they had a big selection and also prices were pretty good. Emailed them a couple of times, before deciding on the GK110 for my kids. Couldn't have been happier with my purchase! The go-kart shipped quickly and it arrived in great condition. They also provided lift-gate services if you want to have it shipped to your house. Thanks guys

Date of experience: November 26, 2019
Florida
2 reviews
2 helpful votes
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I ordered a rower from these guys, and there was a slight hiccup with my order as I input the wrong shipping address. I quickly emailed them and they emailed back almost immediately (within the hour) to acknowledge that they will change my shipping address and that it won't ship to the wrong place. Thank God for that!

The rower came in about 6 days (a little longer than I wanted), but not too bad. Came in great condition (couple of dings in the box, but that's probably UPS shifting stuff around). Now I have a rower in my home gym and it's awesome! Thanks for the awesome Rower and product Upzy :)

Date of experience: April 9, 2019
Upzy -. Upzy Rep
over a year old

Thanks for your kind words and feedback Steve! We're so glad you're enjoying your rower :)

Illinois
2 reviews
4 helpful votes
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Love my aog grill!
July 4, 2019

Bought an aog pedestal grill from upzy, and i couldn't be happier. Best prices, and free shipping to boot. We use this in our backyard within a housing complex, and it does its job and more. My daughter's a vegetarian, and we were even able to grill whole corn on the cob and asparagus on this thing. Thanks for the great product

Date of experience: July 2, 2019
Upzy -. Upzy Rep
over a year old

Thanks for the great review Katie! We're glad you love your grill :)

Ireland
2 reviews
0 helpful votes
Follow Raza R.
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Found out about upzy through a friend, who told me they had some great mopeds. Purchased a taotao atm through them, and it came beautifully! I was impressed cos they had liftgate services included in the free shipping, and so the moped came direct to my house in 6 days. No complaints, and would recommend upzy to anybody else

Date of experience: July 28, 2019
Washington
1 review
0 helpful votes
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Excellent ebike!
October 7, 2019

Bought a nakto camel women's bike and am so happy! Both my daughter and i use it, and it's a great way to go around town, making life a lot more convenient. There's slight hills around our area, and having a motor really helps with this. In the past i used to ride a fixie, which made riding up hills a chore. Thanks upzy for the great bike and service

Date of experience: October 6, 2019
Upzy -. Upzy Rep
over a year old

Thanks for the great review Gabriela! We're glad you're enjoying your Nakto Camel e-bike :)

New Jersey
2 reviews
1 helpful vote
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I researched a lot of websites when I was looking for an e-bike, from Amazon to other niche websites. I was impressed by Upzy the most as they had a user-friendly site, and ultimately the most reviews of the Nakto Camel bike that I wanted. The prices were also the best that I've seen (they had a promotion when I bought mine, so make sure to look out for that). My Nakto got delivered in 4 days (fairly fast) and I absolutely love it! It looks more expensive than it is, and the step frame is perfect for me. I take this bike out with my husband (who has a Pedego) and together we get a lot of admiring looks. Would buy the Nakto all over again. Great value, great customer service, and fast delivery. Thanks Upzy
-Em

Date of experience: May 20, 2019
Texas
1 review
3 helpful votes
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I bought this only because they said if I wasn't completely satisfied, they could send me a return authorization and they had a 15 day return window. Approx 3 days after I got it, I notified them I was not completely satisfied. So now they are saying if I want to return it, they are demanding I pay for shipping (outgoing - to me!), and return shipping, plus a 15% restocking fee. This is their buyer's remorse return policy. They are cryptic when answering emails, plus delay in answering. I haven't had a response for a few days now. It seems their strategy is to let the 15 days expire and then tell me no refund because I didn't get it back to them on time. I imagine it would cost $150 to return it, which is a little more than a third the cost of the scooter. This is not a company I would suggest doing business with. I have never even heard of a company demand I pay the original cost to ship it when they offer free shipping!

I only got on it once so I could determine whether or not I was satisfied. Three strides in and my hip broke. Scooter was in perfect condition. They demanded I send them pictures. I did. Not a spec of dust on it. Box when I got it though was all mutilated. How could I know if I was satisfied when it was still in the box! These people are a bunch of liars and absolutely horrific to deal with. I'm surprised they are still in business. Any positive reviews here must be fake

Date of experience: February 16, 2022
Upzy -. Upzy Rep
over a year old

Hi J, we responded immediately to you the moment you contacted us about this. You admitted you used the scooter. We looked into the situation and it was gathered there was absolutely nothing wrong with the scooter. As per our policy, we do not accept the return of used items. Thank you

Illinois
1 review
3 helpful votes
Follow Will L.
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I ordered a berg grantour racer 4 seater from them and couldn't have been more pleased. Spoke to a lady on the phone who explained to me the different models available and that it was in stock and available to ship. Ordered 1 and it arrived about a week later- arrived in great condition, and rides like a dream. We're now the envy of our entire community here in FL!

Date of experience: March 8, 2018
California
1 review
1 helpful vote
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Oh, and not good if the manufacturer happens to be Prodecotech, who are certainly 'polite' enuff (if you can even get ahold of 'em). Like with my electric bike, which is nice enough... but took over 4 months to arrive, along with lotsa 'the dog ate my homework' kinda lame excuses the whole time. Then when it finally did arrive, was immediately apparent the battery already had 'issues'... which they're 'unable' to replace, supposedly because they're waiting for the 'next batch' from Taiwan (what, like they don't even have a single battery left)?! And you can forget about any help from Upzy, who'll just tell 'ya to keep trying to contact the manufacturer (lol)!

Date of experience: October 14, 2018
Upzy -. Upzy Rep
over a year old

Hi Matt,
Thanks for sharing your feedback. As we are an online retailer and ProdecoTech is the manufacturer and shipper, your ProdecoTech bike was shipped out and delivered directly from the current ProdecoTech warehouse in Florida. The manufacturer-direct shipping ensures that customers always receive the absolute lowest prices.
Regarding your order, we are still in communication with ProdecoTech as part of our aftersales service and want to assist you the best way we can. We truly appreciate your time and patience during this process. We do admit they are difficult to get a hold of at times, especially the right person. I believe you also spoke to ProdecoTech directly regarding the battery situation.
Right now, we DO have a new replacement battery allocated for you on their next shipment, so at this point we'll just have to wait for the battery to arrive. We will continue to monitor your order and let you know of any updates. Thank you very much!

Best,
Upzy Team

Texas
1 review
0 helpful votes
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Thanks upzy for delivering my scooter fast, and also for having cheap prices! Been wanting to get the fatboy for a while now, and finally found it at a great price. Thanks again

Date of experience: October 8, 2021
Upzy -. Upzy Rep
over a year old

Thank you so much for your great review Sal! Enjoy riding your scooter :)

New York
2 reviews
2 helpful votes
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I've owned and used Go-Ped scooters for 15 years, and am a gas scooter enthusiast. I discovered Upzy a year ago, and kept them in the back of my mind. Finally a month ago I decided to purchase the Riot, and Upzy by far had the best prices. I emailed them, and received a response within half an hour (no joke). They are friendly, professional, and assisted me with all their questions. It was obvious they've been selling Go-Peds for a while, as they're able to answer my dorky questions. I ordered, and the scooter came from California (I live in New York) in a week. Really happy with my purchase, and super happy with my Riot! Would order from Upzy again

Date of experience: June 15, 2019
Upzy -. Upzy Rep
over a year old

Thanks for your great feedback and review Jay! We do pride ourselves on responding to emails as fast as we can :). We're so glad you're enjoying your Go-Ped Riot Scooter. Happy riding!

Overview

Upzy has a rating of 3.3 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Upzy most frequently mention best prices, thanks guys and customer service. Upzy ranks 10th among Bicycle sites.

service
41
value
41
shipping
41
returns
6
quality
41
This company responds to reviews on average within 11 days
Upzy Reviews - 53 Reviews of Upzy.com | Sitejabber