bought a little pocket bike for my 7 yr old's birthday, and he tears around the backstreets with it. they do a price match guarantee, and answered my email asking about safety concerns within 8 hours. great responsiveness. thanks upzy, ill come back during christmastime
I want to thank Upzy for taking the time to deal with all my incessant questions on the Berg Go2 I ordered. They answered all my emails point-by-point and in a quick fashion as well. I've never had a store's customer service respond so quickly before. Best prices, and the best gift I could've bought for my daughter. She's very happy with it!
I bought a bike and now they're asking for another $50 seems kind of odd to me some people might call it extortion
We are striving to improve everyday as a family-owned business, and greatly appreciate your support!
Thank you for your patience and understanding :)
I ordered a rower from these guys, and there was a slight hiccup with my order as I input the wrong shipping address. I quickly emailed them and they emailed back almost immediately (within the hour) to acknowledge that they will change my shipping address and that it won't ship to the wrong place. Thank God for that!
The rower came in about 6 days (a little longer than I wanted), but not too bad. Came in great condition (couple of dings in the box, but that's probably UPS shifting stuff around). Now I have a rower in my home gym and it's awesome! Thanks for the awesome Rower and product Upzy :)
I ordered an electric bike but before I did, had a few questions about their shipping and particular product, I got a response in less than 24 hrs, and they were very personable and professional.
After ordering they communicated with me as to delivery and any additional questions I had.
I had no issues and so happy I found them!
i bought a riding pony for my daughter and we absolutely adore it. for any parents out there that aren't aware of these pony toys, they are perfect for your young one. my daugher is 5 and we gave it for her birthday, and she won't stop riding it! the only issue i have is that delivery took a little longer than expected at 7 days, but otherwise the pony arrived new and defect-free! taking away 1 star for the longer delivery time -S
Very pleased with the pacific hand crank bicycle! Not many places sell this, but after doing some research decided to purchase it with a coupon code. Very easy to get this up and running. Quality frame and tires. I was pumping my arms and riding this around with ease (even went in some mud). My one recommendation is to do a little bit of research before deciding this is the right type of hand bicycle for you. For how much it costs it's a great investment.
Tip for consumers: Make sure to check for coupon codes! They always have some kind of promotion running, it may be easy to miss sometimes on top of the page.
This company (Upzy.com), is a disgrace to the global online business market.
They assume no responsibility for anything they sell.
Do not purchase anything from this company. You will regret it!!!
Kindly let us know if you'd still require assistance. You can reach out to firstname.lastname@example.org. Thank you very much!
Oh, and not good if the manufacturer happens to be Prodecotech, who are certainly 'polite' enuff (if you can even get ahold of 'em). Like with my electric bike, which is nice enough... but took over 4 months to arrive, along with lotsa 'the dog ate my homework' kinda lame excuses the whole time. Then when it finally did arrive, was immediately apparent the battery already had 'issues'.... which they're 'unable' to replace, supposedly because they're waiting for the 'next batch' from Taiwan (what, like they don't even have a single battery left)?! And you can forget about any help from Upzy, who'll just tell 'ya to keep trying to contact the manufacturer (lol)!
Thanks for sharing your feedback. As we are an online retailer and ProdecoTech is the manufacturer and shipper, your ProdecoTech bike was shipped out and delivered directly from the current ProdecoTech warehouse in Florida. The manufacturer-direct shipping ensures that customers always receive the absolute lowest prices.
Regarding your order, we are still in communication with ProdecoTech as part of our aftersales service and want to assist you the best way we can. We truly appreciate your time and patience during this process. We do admit they are difficult to get a hold of at times, especially the right person. I believe you also spoke to ProdecoTech directly regarding the battery situation.
Right now, we DO have a new replacement battery allocated for you on their next shipment, so at this point we'll just have to wait for the battery to arrive. We will continue to monitor your order and let you know of any updates. Thank you very much!
I bought the 30 speed JC26X after trying out various other models. Ultimately what tipped my decision were the great reviews that I read on this model, and that it was a fraction of ANYTHING else that had similar components! Sure it's made in Taiwan, but that doesn't mean it's not a great machine. Assembly was a bit on the tough side, but if you're like me, who loves putting things together, it was fun to do. Make sure you measure your xseam before purchasing one though, I'm a 41" and was well within range.
The seat is comfortable and the only downside that I can think of was the slightly longer lead time it took to get to me, it took about 10 days to reach me. Customer service was prompt and courteous. I don't get what other reviews are harping on about, you can't really find any online stores nowadays that even bother to return a phone call, let alone an email, so they get an A for effort.
Overall, a great value recumbent tadpole that's perfect for novice or intermediate riders!
I ordered an atv off these guys last may, and it came in good cond-ish. asked them if they could send me a manual as the box didn't come with it, so they did. overall, good purchase and super solid atv.
had a bunch of questions before putting in my order. good to see a company that actually takes time to respond to my questions. ordered a byk balance bicycle and couldn't have been more pleased. would order again, as long as prices stay good
I ordered a berg grantour racer 4 seater from them and couldn't have been more pleased. spoke to a lady on the phone who explained to me the different models available and that it was in stock and available to ship. ordered 1 and it arrived about a week later- arrived in great condition, and rides like a dream. we're now the envy of our entire community here in FL!
Customer Questions & Answers
Votes Thanks for voting!
Votes Thanks for voting!
hi Stephen! Yes we have that in stock and ready to ship. Please click on this link: https://www.upzy.com/collections/upzy-products/products/mototec-1200w-48v-electric-powered-trike-mt-trk-1200 It will ship to you for free in the lower 48 states with no sales taxes. Any further questions, feel free to ask :)
Votes Thanks for voting!
Votes Thanks for voting!
Hi Pamela! Thanks for your question. We ship the PW-4x4Q directly from the manufacturer, so we adhere to each manufacturer's warranty policy. We do not provide onsite service/repairs since we are online-only, however we do provide the manufacturer's full warranty. For the PW-4x4Q, there is a 2 year warranty on all parts and components.