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Upzy

How would you rate Upzy?
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Massachusetts
1 review
0 helpful votes
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Not to be Trusted
December 12, 2024

The one star is only there because you need to put something in, do not trust this company. The price isn't always as it seems like they advertise and there are hidden charges. I purchased a bike with what I thought was free shipping but turns out their no hidden charges policy is false. I got an email a day or two after purchasing asking for money to coverage the shipping because they made a mistake. Instead of taking ownership for this mistake, when I declined to pay more they cancelled the order. Not a company I would ever do business with, if you are thinking of using them just be careful.

Date of experience: December 11, 2024
Upzy -. Upzy Rep
4 months ago

Hi Michael, sorry that you did not have an ideal experience with us. Everything that was done on your order was above-board and transparent. 95% of our products have free shipping to the lower 48 states, however, we clearly state there may be exceptions in our policy here: https://www.upzy.com/pages/shipping-and-returns Some products may require additional shipping due to it the listing being a "pickup" from the warehouse option and you'd have to pay for it to be shipped, and other items may require oversized shipping fees. Note that we canceled and refunded you in FULL for your order because a) you did not want to adhere to our policy, even though you agreed to them when placing your order as you checked off the Terms & Conditions and b) you were extremely adamant about it and we simply had no choice but to refund you in full. Thank you, I hope you can consider us again in the future.

Texas
1 review
1 helpful vote
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Great customer service!
December 8, 2021

Fast delivery and amazing communication. There was a delay due to the port congestions, but that's a worldwide issue, and upzy handled it quickly and sent personal emails to me to keep me updated. Thanks for that, not a lot of companies will do that. Will be buying more stuff from you guys soon this christmas!

Date of experience: December 8, 2021
Upzy -. Upzy Rep
over a year old

Thanks for your great review David! We're so happy that you had a good shopping experience with us :)

New Jersey
1 review
0 helpful votes
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I was looking really hard for the specific go-kart that I wanted, and Upzy by far had the best prices and friendliest customer service. As someone who works in customer service myself, I know how important it is to make a customer feel comfortable with an online purchase, and Upzy deserves a lot of props for that. Delivery was easy and assembly was a little complicated, but managed to put together the darn thing. Thanks guys!

Date of experience: May 9, 2021
India
18 reviews
6 helpful votes
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Amazing Company
April 6, 2021

For my daughter's birthday, I ordered a scooter from Upzy.com. It arrived on time and in good condition. I was a little confused about the size, but it was fine, and the scooter is also attractive. My daughter is impressed with her scooter. The customer support is outstanding. They treat their customers with dignity. They often make appropriate recommendations when it comes to selecting the appropriate items. This is something I strongly suggest.

Date of experience: April 6, 2021
Upzy -. Upzy Rep
over a year old

Thanks for your great review and kind words Keith! We greatly appreciate it. Hope your daughter enjoys riding her scooter for many years to come :)

California
1 review
1 helpful vote
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We got our pony cycle in record time- less than a week. In a day and age where there's sooo many delays, it's refreshing to know that we can still get hard-to-find items quickly and cheaply. Thank you team!

Date of experience: August 17, 2021
Canada
1 review
0 helpful votes
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Nice!
December 24, 2022

I had an great experience with upzy. Had to get a dirt bike delivered before christmas for my son, and it came early! I will definitely be doing my christmas shopping again with upzy! This is after a terrible experience on another site where something was in stock but actually wasn't. Nice to know that a "mom and pop" shop like upzy really cares about its customers!

Date of experience: December 22, 2022
Upzy -. Upzy Rep
over a year old

Thank you for your nice review Marcus! Merry Christmas! :)

New Jersey
1 review
1 helpful vote
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We bought our empire fireplace from upzy as they had the best prices, and they responded to an email 10 minutes after i sent it. I think the responsiveness of staff is a great indicator of how your purchase will go. I was pleased when our fireplace came with all the related accessories in 8 days time, which is great for an item of this size and with the recent covid delays. Thanks to the entire upzy team, our living room looks amazing now

Date of experience: June 6, 2021
New York
1 review
0 helpful votes
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Love their BMXs!
July 24, 2022

I got a coupla BMXs from Upzy and they have always replied quickly to any questions i had. The eastern i ordered took about 10 days to deliver (including weekends) and arrived in good condition. Bought another one for my neighbor. Thanks for the quick service

Date of experience: July 24, 2022
Upzy -. Upzy Rep
over a year old

Thanks for your nice review Marcus!

Georgia
1 review
0 helpful votes
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Upzy is one of those rare companies that actually are available after the sale. I bought a scooter from them and had to deal with warranty issues afterward, and they helped me with the manufacturer during the entire warranty process. I would recommend them over and over again!

Date of experience: February 16, 2022
Upzy -. Upzy Rep
over a year old

Thanks for your awesome review Marcus! We really appreciate it :)

Georgia
1 review
0 helpful votes
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Fantastic experience!
April 30, 2022

I bought my sauna from them, even though I was researching Amazon before. They had the best prices and the fastest shipping, so pulled the trigger. Was surprised! Sauna came fast and emails were timely and friendly. I will be buying from you folks again!

Date of experience: April 30, 2022
Upzy -. Upzy Rep
over a year old

Thanks for the kind words and nice review Michelle! Enjoy your sauna!

Georgia
1 review
0 helpful votes
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Fireplace rocks
March 1, 2022

I got a fireplace from upzy and the whole process from start to finish was easy. The only thing i would improve upon was the delivery time, it took about 2 weeks to deliver to me. Besides that, i had no problems with shopping here and i would recommend it to others

Date of experience: March 1, 2022
Upzy -. Upzy Rep
over a year old

Thanks for your great review Benjamin! We're glad you had an easy shopping experience with us, and are happy with your fireplace!

Utah
1 review
0 helpful votes
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Thanks upzy for the amazing service when I got my Evolv e-scooter. My scooter came faster than expected, and is tons of fun. Good prices, and the only place I could find stateside that sold Evolv. Mucho gracias!

Date of experience: March 25, 2021
New York
2 reviews
1 helpful vote
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Bought a little pocket bike for my 7 yr old's birthday, and he tears around the backstreets with it. They do a price match guarantee, and answered my email asking about safety concerns within 8 hours. Great responsiveness. Thanks upzy, ill come back during christmastime

Date of experience: May 16, 2019
Canada
1 review
1 helpful vote
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Bikesbikesbikes
May 9, 2020

I bought a bike from Upzy and were really surprised that they managed to deliver it quickly (within a week) especially during a time like this. Thanks for making my little boy happy with his gift! Will come back and shop again

Date of experience: May 9, 2020
Mexico
1 review
0 helpful votes
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Empire DV for the win!
January 27, 2020

I've been scouring the Internet trying to find the perfect direct vent fireplace for my living room, and came across Upzy. They have a lot of stuff and models, but once you narrow it down to certain categories it was fairly easy to navigate. I had tons of questions on liners and decorative stones, but was patiently pointed in the right direction each time. Finally, got an Empire model that I'm over the moon with! My living room is now complete. Thanks Upzy for your patience in answering all my questions and for having the fireplace promptly delivered.

Date of experience: January 27, 2020
Texas
1 review
1 helpful vote
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Love my hand bicycle!
October 28, 2018

Very pleased with the pacific hand crank bicycle! Not many places sell this, but after doing some research decided to purchase it with a coupon code. Very easy to get this up and running. Quality frame and tires. I was pumping my arms and riding this around with ease (even went in some mud). My one recommendation is to do a little bit of research before deciding this is the right type of hand bicycle for you. For how much it costs it's a great investment.

Date of experience: October 27, 2018
Mexico
1 review
1 helpful vote
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Upzy rocks! They are honest in dealing with their customers, and they seem to have the lowest prices out there (for go-karts anyway, since that's what I got). They prefer emailing (their email responses are fast), however if you do call them and you can't manage to reach anybody, they'll always call you back. I got an electric kart for my daughter and she loves it! Will come back again in the future

Date of experience: January 18, 2020
GB
1 review
0 helpful votes
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I purchased a Summit cold brew dispenser from Upzy, and am extremely pleased with the product. I've been researching different dispensers for months, and finally settled on Upzy because they answered my emails with the most promptness and thoroughness. Product came in 6 days, and was in beautiful condition. Thanks guys

Date of experience: September 15, 2019
Canada
1 review
0 helpful votes
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I bought a Surrey bike from Upzy. I wanted to make sure that my family could go outdoors and do something fun during Covid. I had a million questions before ordering, and each time I would get an email response promptly. Upzy really seems to care about the customer experience, and that's rare nowadays. Thank you! Will be back again sometime

Date of experience: September 27, 2020
Upzy -. Upzy Rep
over a year old

Thanks so much for your great review Peter! We're so glad that you had a great shopping experience, and even happier that the Surrey bike is providing you with lots of family fun! Happy riding :)

Canada
1 review
2 helpful votes
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I heart upzy!
July 8, 2020

Ordering from upzy is far the best online shopping experience I've ever had. I got two razor dirt bikes and they had the best prices and also their cust service was the most responsive. Love their large selection of products to choose from. My 2 boys are stoked with their gifts! Plus gives them something to do during covid. Thanks guys!

Date of experience: July 7, 2020

Overview

Upzy has a rating of 3.3 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Upzy most frequently mention best prices, thanks guys and customer service. Upzy ranks 10th among Bicycle sites.

service
41
value
41
shipping
41
returns
6
quality
41
This company responds to reviews on average within 11 days