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Upwork

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Texas
2 reviews
10 helpful votes
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Upwork or sexwork?
March 22, 2016

I was interviewed on Skype by a person who got my contact from Upwork. He said he was from a company whose logo is HIPP- Hallmark IELTS Prep Program. He claimed he would give me a job with his website. Subsequently he asked if I knew someone who "make hjim happy for a week for $500 and then sent a msg from*******304 with a picture of a BJ and it said $500.
Does Upwork review job offers? Why does it not have a way to let the company(upwork) know that there are aholes out there who are doing this kind of thing.
This was very insulting and has completely turned me off of the website and made me question all online jobs.
I would give zero stars if I could.

Date of experience: March 22, 2016
California
1 review
5 helpful votes
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I had heard that the customer service on this site was terrible, and really just unnecessarily rude, but for some reason I had to see if for myself. I started a profile, and wasn't really prepared to do it all in one sitting - I wanted to spend a couple days perfecting it. The first night after creating the profile (and before even attempting to get any gigs) I get this long drawn out and really just cold and rude email detailing all the UPWORK POLICIES I was violating with my unfinished profile - really? I haven't even finished it yet! Needless to say I deleted the account - I can't even imagine what's its like trying to handle a problem with these people. Also - didn't receive any sort of "sad to see you go" email or any attempt to figure out why I canceled. They were just like SEE YA

Date of experience: January 26, 2017
India
1 review
0 helpful votes
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Experience
September 21, 2020

I am new on UpWork, when I joined, though it would not for me and could get any job but after few days a got my first job and completed and got 5 stars.
I believe I can earn lakhs of USD from UpWork.
Thanks, UpWork.

Date of experience: September 21, 2020
California
1 review
1 helpful vote
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Terrible customer service. No Support line, takes days to respond to inquires even when in the middle of multiple contracts. A terrible experience all around.

Date of experience: November 1, 2023
Algeria
41 reviews
54 helpful votes
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The site is so encouraging! What has attracted me more, is the different free tests which can help evaluating freelancers' level! I really, appreciate this!

Date of experience: September 11, 2016
Pakistan
1 review
2 helpful votes
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Upwork
July 13, 2021

On Upwork i feel more relax as compared other freelancing platforms. You will find only professional and long term clients on this website. Thanks Upwork

Date of experience: July 13, 2021
GB
1 review
2 helpful votes
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-It cost roughly £7.50 to apply for a semi popular job (20-50 people applied)
-You have to pay to say you are available for the job (despite having just applied for the job) This price can go up or down depending on "demand."
-The £12 membership only gives you 80 connects for the month. If you bid for a semi popular job you half your connects, whilst having to spend 20-30% of them on saying that you are available for the month.
-On top of this they take 20% of earnings, you also loose out each time over transfer costs.
-I'm pretty sure the clients don't know they take 20% and so continue to low ball you.
-In the automatic Upwork contract you have to give over your files (the files you work on) which is absurd and should be down to you.
-Very little response from Upwork if you need help/ when the community is angry. So many people spoke out about the connects system and they SHUT DOWN those forums. (Example of someone complaining below)

As you can imagine when applying for jobs you apply to multiple, and it simply isn't doable with Upwork. It costs and arm and a leg to apply to two-three jobs with the next person quickly outbidding you so you stand no chance. Joke of a website who don't care about the freelancers who make their site work. I would be fine the 20% off my earnings if they got rid of the connects.

Date of experience: April 12, 2023
New York
1 review
4 helpful votes
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Too many problems to make it worth it. I was able to rehire a freelancer I have worked with many times with Elance through Upwork, but never able to pay them through their system. Tried and tried to get Upwork to fix the issue, but they never resolved the broken links for me to access my account. Had to pay my freelancer through paypall. Done with Upwork. Elance was great. Upwork sucks.

Date of experience: September 5, 2017
India
1 review
0 helpful votes
Follow Chandrabir R.
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Upwork is one of the best Freelancer.com website and can get good business from there, I love to work with this and yes i would recommend to the CEO and Managing Director that Kindly please take look about the fake project issue, and also there are some improvement is important about the the project fee which is 20% you can less that fee like less then 300 USD 30% and more then 500 USD for 15% and then 750 USD 10% like that.
And also without verified project cant post project.
Small suggestion for you!

Date of experience: July 7, 2020
Albania
1 review
0 helpful votes
Follow Serg D.
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I really happy to to be a part of Upwork family, its helps me to get a new levels in my life, to be a independent person who can live like he want and where he want, an example I am working now near the sea and before I was in a closed room and long way to work and back, now everything is changed, I do not need to spend time on road to work and back and can live like I want, thanks Upwork!

Date of experience: July 18, 2020
GB
3 reviews
1 helpful vote
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Good service
April 25, 2022

You need to be very careful about choosing freelancers. The quality might be pretty inconsistent. Also I had a situation when the freelances just went MIA and I ended up wasting a lot of time.

Date of experience: April 24, 2022
India
1 review
0 helpful votes
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Good Experience
November 24, 2020

I have started working on Upwork at the start of 2020, So far it has been a beautiful journey and hoping for the best. Highly recommended for the talent that is seeking for an opportunity.

Date of experience: November 24, 2020
Philippines
1 review
0 helpful votes
Follow Romeo S.
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I'd started on Upwork more than two-plus years ago from scratch and I'm proud of what I'd achieved and found SUCCESS on Upwork. I truly believe that "An Hour Work is surely An Hour Pay".

Thank you, Upwork

Date of experience: September 28, 2020
Bangladesh
1 review
0 helpful votes
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I'm working as products management and virtual assistant about 5 years on upwork. I've completed many projects during this period and gathered experience. I'm really happy to work on upwork.
Thanks

Date of experience: May 10, 2020
RU
1 review
0 helpful votes
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Upwork is a blessing for freelancers. It actually works. Tons of professional jobs are posted on the site. A wonderful market. Dedicated, expert support is available around the clock! Super!

Date of experience: February 20, 2021
France
1 review
0 helpful votes
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Really helpful &
April 7, 2021

This website is a beneficial source of leads. Of course, not all projects are interesting, and some project budgets are meager, but we can say that it brings some revenues.

Date of experience: April 6, 2021
Bangladesh
1 review
0 helpful votes
Follow Tania S.
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I enjoyed working on Upwork. It is a great place. If feels secure working in Upwork. You can be hired by clients where you don't have worry about payment, security.

Date of experience: July 12, 2020
Philippines
1 review
0 helpful votes
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New VA
April 30, 2021

I used to think that I am what I am and theres no need for me to strive more because what for when I am already earning offline.

But then my friend keeps teling me about upwork so I decided to try. I realize that there is a great world outside the wall I have made. I decided to try. When I was not serious about it my profile was disapproved. Thats when I realised that upwork is not a joke and I should not B e a mediocre.

Upwork also taught me to know my worth and not just acceot paid trials or what soever. They are protective of us.

Upwork helps me to strive excellence because its what we give to clients.

It is user friendly too and really helpful especially in these times of pandemic. And oh, when youre in Upwork you are well taken care of.

Thanks Upwork.

Date of experience: April 30, 2021
Oman
1 review
0 helpful votes
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Upwork is one of the best platform that I have used ever. I always found very Nice client to work with them in my spare time.

I will recommend to all of you use the amazing platform.

Date of experience: February 3, 2022
Illinois
1 review
6 helpful votes
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I have had an account on upwork since they were odesk. I did many projects under odesk and if you can actually find a good company that is willing to pay, as opposed to preferring someone from the Philippines that works for a dollar an hour or a penny a word, then that would be the single thing that is good about upwork. If I would have known how much it has changed, I never would have worked through them again. On a $600 check, they take $120 in FEES! I will never do another contract through upwork. You do all the work, and they get 20% of your money. They wonder why people meet outside on Skype or something and then become a contractor outside of the network, just in case they don't know why yet, it's your crazy, outrageous, government-like fees! They literally take 20% of your money until you make over $600, and then they take 10% of your money! This is not including taxes or anything else. Trust me, use upwork for the contacts, and then ask the employer for a separate agreement outside of them. Although you take a minimal risk in the person not paying, just do only a certain amount of work upfront that you can afford to lose to make sure that they are upstanding. That's the only way to make sure you can eat everyday... because Upwork doesn't care if you do.

Date of experience: February 7, 2017

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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