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Upwork

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Turkey
1 review
0 helpful votes
Follow Eyad S.
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I have been able to quit my normal job and become a full time freelancer, and build and connect with amazing clients that I'm working with for the longer term. Thank you Upwork!

Date of experience: July 17, 2022
Philippines
1 review
0 helpful votes
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Best and safe platform
November 22, 2020

Only at work, I felt secure when applying and finding clients. Compare to other platforms only here I have security that there is no scam and you will get paid by the client.

Date of experience: November 22, 2020
India
1 review
0 helpful votes
Follow Aman D.
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Love it
August 29, 2020

I just love to work with Upwork. Its more Secure for both sides, there is no other Platform like Upwork, honestly speaking for getting the Jobs there so many Portals in this World and i have only Account with Upwork, no one can beat Upwork, they are Hero's to provide you Best and the Best.

Cheers!

Date of experience: August 27, 2020
GB
1 review
11 helpful votes
Follow Muhammad R.
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They are terrible company. If you dont trust me then please go ahead and try it...
I have hired a lady for website... she has given no input to get any work done in last 4 weeks and guess what they keep taking money from my account. After several messages i decided to cancel the contract but Next week they took money again from my account.
REMEMBER, ONCE YOU HAVE PUT YOUR ACCOUNT DETAIL YOU CAN NOT CANCEL IT. TRY IT.
Where ever they are they are making fortune from UK market and because they are international and out side of UK so they dont fall under UK legislation...
Please please just careful using this platform, you just lose the money and regret...

Date of experience: November 26, 2018
Nigeria
1 review
0 helpful votes
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Great work space
December 14, 2021

Upwork is a great and trusted Upwork space, where you can get trusted people to work on your project, I would highly recommend it for anyone and everyone.

Date of experience: December 12, 2021
RU
1 review
3 helpful votes
Follow Inna B.
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An excellent platform to find long-term and temporary cooperation all over the world. The support service works well, quickly helping to resolve issues for both customers and freelancers.

Date of experience: November 11, 2021
Pakistan
1 review
0 helpful votes
Follow Muhammad A.
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Excellent
November 2, 2020

I've excellent experience on upwork it is providing extraordinary services to their sellers everyday and the latest update is very good to have gigs... Highly recommended

Date of experience: November 1, 2020
Pakistan
2 reviews
6 helpful votes
Follow Dan J.
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Very helpful people and very good escrow payment system. Working there for quite some time and never faced issues regarding client payments.

Must better than Freelancer.com.

Date of experience: October 28, 2014
Bangladesh
1 review
1 helpful vote
Follow Fahimul I.
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Upwork is really a great freelancing site for those who prefer learning and earning!
But that 20% from freelancers earnings is also excessive from my perspective!

Date of experience: July 6, 2020
Bangladesh
1 review
0 helpful votes
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Very helpful for freelancers. I've helped some friends joining this community since it worked well for me and now my friends are also spreading the word.

Date of experience: September 7, 2020
Hong Kong
1 review
2 helpful votes
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They suspend clients' account for no reason
June 27, 2023

My account has been suspended for one month, the customer service said it was a bug, but the technical team can't solve it and keep me waiting. I wonder if the technical team is really working.

Date of experience: June 27, 2023
Texas
1 review
8 helpful votes
Follow Milwaukee J.
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I had hired a freelancer through upwork to design retail packaging for my product. I followed all the steps required through upwork, including a well-written contract with all the specifics. I paid the first payment in advance as I was asked by the freelancer. The freelancer failed to communicate after that and extracted the second payment out of escrow. When I lodged a complaint about it, I kept getting poor responses focused on giving me excuses on why and how they cannot get a hold of the freelancer and long cumbersome details on what an 'escrow' means etc. My point was that I essentially paid for a a product that I did not receive and the entire point of going through a company such as Upwork is that in such cases they can be the mediator. After a few weeks of writing long emails, I gave up. I kept being passed from one person to another and eventually was spending more in time dealing with the inefficient customer service at upwork rather than my business. It may be a good portal to find cheap skills but it is a high risk model due to its poor management. I would suggest to try one of the other websites, with better customer service.

Date of experience: January 5, 2018
Australia
1 review
0 helpful votes
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Upwork, a COVID haven!
August 27, 2020

If it wasn't from Upwork, I certainly would have been homeless by now.

With the whole world now resorting to online alternatives for their usual go-to places to get stuff done, Upwork was already far ahead of anyone in this business with the quality and reliability of the services they offer to their clients as well as freelancers. I think of Upwork as being one of the best 'employment broker' out there, having a solid customer base with a proven history of positive long-term client relationships. I have been on Upwork on a daily basis for almost a month now and have already had more than 15 successful proposals and over 10 contracts. By working with clients from all over the world looking for skilled and professional people, Upwork has been constantly working 24/7 on linking those clients with freelancers that would suit their needs best.

At the end of the day, I believe that it is clear to everyone that it is in Upwork's interest to look after everyone relying on their platform and services to earn a bit of money, be it their clients, the freelancers, or even themselves. As long as all of our goals are aligned, I can't think of any reason for which I would give them anything less than a 5-star rating.

To Upwork: Keep up the great work, keep growing and keep improving the design and ease of use of this golden platform of yours!

Date of experience: August 27, 2020
Egypt
7 reviews
1 helpful vote
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Complete fraud
March 2, 2025

I have 100% successful jobs with 15 years account and I played according to their greedy rules: buy expensive connects to be able to post proposals but I tried for years and I get nothing no jobs in programming section at all after I was working full time in addition to this they wanted to verify my address so I sent them utility bills but they told me it is fake and closed my account permanently while the address was correct!

Date of experience: July 17, 24
California
1 review
10 helpful votes
Follow Kim B.
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They will hold your money and suspend your contract AS THEY SEE FIT. I've had to hire a lawyer to get my monies due plus 25 hours of work they FROZE me out of and denied my right to work. Please write the California Attorney General and the Labor Board (National and local agencies) to complain. I see a HUGE CLASS ACTION lawsuit in their future. Shameful, unethical ILLEGAL practices.

Date of experience: May 13, 2016
Brazil
1 review
0 helpful votes
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I've worked on some other platforms before and Upwork is by far the best one. Awesome clients, very realists, fair budgets. The 20% is a high tax, but it's the price for the service they offer.

Date of experience: November 2, 2020
Indonesia
1 review
0 helpful votes
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Trusted & easy
January 28, 2021

At first I thought it would be difficult like people say, but after trying to apply and get a job the first time, it was really amazing. The payment system is also very safe and fast

Date of experience: January 27, 2021
Egypt
1 review
0 helpful votes
Follow Hesham K.
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I could simply say that you can easily find a real job at Upwork as a Full time and you can also meet very nice people from the whole planet. Great experience to work with Upwork!

Date of experience: February 1, 2021
Philippines
1 review
0 helpful votes
Follow Dianna C.
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Upwork is really legit, you can apply for many jobs and reasonable pay rate:)
I would love to recommend this to all of my friends who are looking for Remote jobs

Date of experience: June 11, 2020
Pakistan
1 review
0 helpful votes
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If you work Hard so definitely up work will chnage your lifestyle this is one of a most readable and secure platform for freelancers and clients I love you up-work :)

Date of experience: June 9, 2020

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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