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Upwork

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Sri Lanka
5 reviews
49 helpful votes
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Some months ago, they came out with a rates plan that matches the highest in the market (a 20% commission, as I remember, for $1000 or less contracts/jobs). They are now permanently suspending freelancer accounts stating that the freelancer has sent a "high number of proposals for jobs on our site without many contracts or earnings". I am not sure whether this is a good tactic in the long run because they're closing the door for many qualified and genuine freelancers who can offer much variety to the services requested and offered. Instead, they should improve their algorithms for matching freelancers to work or by improving their archaic platform for better searching of services on offer and requested. I've been successful in other popular freelance sites, but here (earned just over a couple of hundred dollars in one year, while most of my earnings came from other sites)--and, it is not a good sign to see fellow freelancers been suspended for what an Upwork employee posted in a discussion board as "removing non-selling items from the shelf".

Date of experience: March 15, 2017
Kenya
4 reviews
6 helpful votes
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Waste of My Time
March 3, 2018

This site is racist! I Wasted my time trying to apply as a freelance writer for more than two weeks. They will always have a reason to reject your application without even giving you an opportunity.

Date of experience: March 3, 2018
Indonesia
1 review
0 helpful votes
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Freelancer best choice
October 23, 2020

I had an interesting experience after trying it, seeing so many jobs every day and interacting more widely, I highly recommend using upwork to increase your reach.

Date of experience: October 22, 2020
California
3 reviews
1 helpful vote
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I am sure that thousands of people have been sending positive thoughts to this website's creators for all the possibilities they granted to their users! Thank you!

Date of experience: December 3, 2020
Jamaica
1 review
4 helpful votes
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After deciding to work as a Full-Time freelancer, upwork suddenly decided to suspend my account without any warning or reason. Horrible! I will never use this site again.

Date of experience: October 23, 2017
Philippines
1 review
0 helpful votes
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I really like Upwork
March 22, 2021

Its a balanced site which helps clients and freelancers achieve both goals. It is a massive help for someone like me who wants to earn on my free time.

Date of experience: March 22, 2021
India
1 review
0 helpful votes
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Career booster
June 16, 2020

Upwork prove career booster for me, got lost of new opportunity, amazing experience, best freelancing site i ever work, high recommendation from me to every client and freelancer.

Date of experience: June 16, 2020
Pakistan
1 review
0 helpful votes
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One thing for sure is that you can't fool or can be fooled on this platform. Moreover, working in the right direction may also lead you to earn thousands of dollars.

Date of experience: August 17, 2020
Ukraine
1 review
0 helpful votes
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I'm working via Upwork for two years and fully satisfied with their services. It could be hard to start but then you have access to a huge job market.

Date of experience: June 23, 2020
Philippines
1 review
0 helpful votes
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Bread and butter
June 25, 2020

It sent me to an entirely different and life-changing world. Without this platform, I would never understand what the term Freelancer truly means and all its glory! More power!

Date of experience: June 25, 2020
Philippines
1 review
0 helpful votes
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Sooo Happy and Thankful
November 15, 2020

Been working as a freelancer for almost 5 years and I'm always dealing my work through Upwork. Very convenient to use and excellent customer service. Most of all safe and fastest fund transactions.

Date of experience: November 14, 2020
India
1 review
0 helpful votes
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Your talent meets the best here, you can easily find work after your profile get's in good shape and moreover there is no limit of earnings, upwork charges fee but it provides good services too

Date of experience: November 11, 2020
Lithuania
1 review
0 helpful votes
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Upwork is an amazing workplace what connects millions businesses with freelancers helping both solve their problems! Helps businesses find solutions and provides income for many people!

Date of experience: November 19, 2020
Florida
3 reviews
1 helpful vote
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Good platform
September 30, 2021

This is one of the greatest platforms. My experience here has helped me to solve personal issues, learn and guide myself beyond the knowledge acquired, so I like it, it's excellent!

Date of experience: September 30, 2021
Florida
1 review
13 helpful votes
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Elance has a consistent reputation of treating freelancers like trash. A simple Google search shows that Elance will not hesitate to go against freelancers and has consistently sided with clients who are at fault. In addition, they randomly close accounts of freelancers that have consistently good track records with the vague response that client dissatisfaction has increased, and will provide NO evidence to back their decision. Furthermore, in their own TOS, they specifically point out that they have the right to close any account, whenever they want, no questions asked and no heads up given.

This is a HORRIBLE company that doesn't have freelancers that generate money for them in mind. STAY AWAY.

Date of experience: September 10, 2015
Nigeria
1 review
0 helpful votes
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It has been very wonderful working on this platform. Starting from client communication to project safety, it can only get better. The interface is easy to use, navigate, and feedback are quick.

Date of experience: August 12, 2020
Philippines
1 review
7 helpful votes
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SCAM ALERT!
December 31, 2016

Hello, I am a newbee in upwork, so here's my story. Actually I've got an interview on skype today with suspicious person named jessica smith and I think the company name is silverline. They just invited me for an interview on UPWORK. They interviewed me without showing herself and without speaking, just on chat. And I am the one that is showing myself. I became suspicious in her identity. After the interview she ask me to picture on a whole body so I do it. But after that she said for me to wait because she got a call, so I got even more suspicious on her. PLEASE HELP ME ABOUT THIS.
Here is her skype id: jessica. Smith. 9955

Date of experience: December 31, 2016
India
1 review
0 helpful votes
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I have been using this before a year and gained many contracts. This platform provides very good clients and if we stuck in any contract upwork support team ready to help us.

Date of experience: September 15, 2020
Turkey
1 review
0 helpful votes
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A convenient platform where there are many ways to earn money for any freelancer, even with little experience in up work, I find clients, money always comes to the account without delay

Date of experience: July 29, 2020
Kenya
5 reviews
13 helpful votes
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My experience with upwork has been great so far. It was quite difficult getting it started, but over time I have gained track, earned customers trust, and seen my earnings rise.

Date of experience: December 31, 2018

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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