business logo of Upwork

Upwork

How would you rate Upwork?
grey star
grey star
grey star
grey star
grey star
Ukraine
2 reviews
4 helpful votes
Follow Tetyana S.
Unfollow Tetyana S.
Send Message
Share Review
Report Review

My Upwork experience started from March, 2018. I used to have up to ten clients. But the one was strange. It was Emma Serlin. Firstly, she asked to prepare the transcription without opening a contract. Secondly, she said that the result was great and opened the contract in order to pay for the previous file. Then she asked for another transcription and suddenly ended the contract with low feedback. After I asked her what was wrong, she said that she was not satisfied with the results. I can't understand, why she didn't say that she didn't like something when she actually did not like and asked for changes. I don't think this is reasonable. Be aware of such kind of employers, who can make a poo to your job success score.

Date of experience: July 19, 2018
Canada
1 review
0 helpful votes
Follow Patricia A.
Unfollow Patricia A.
Send Message
Share Review
Report Review

I have very mixed experiences with upwork, no good ones for SEO, some
Lovely ones for a marketing adviser and photoshopping of images, but
Terrible for website design. Am in the middle of a dispute now, the
Designer was supposed to do design templates for 3 specific pages, and
The layouts, looked great. However his integrating was and still is a
Mess, affecting text and layout on all the pages, to the extent, that I
Am now having to spend hours undoing and re-doing all the work. And the
Upwork view..." it appears that no clear violation of our terms has
Been made"So sure, use them, but you are entirely alone if it goes wrong.

Date of experience: October 14, 2018
Nigeria
1 review
0 helpful votes
Follow jamaldeen o.
Unfollow jamaldeen o.
Send Message
Share Review
Report Review

Terrible
February 22, 2017

I started out freelancing on Upwork. I bidded for over 30 tasks, a few of them would contact me back only to decline my proposal after I had sent a sample. After two months I receive an email saying the amount of proposals I had submitted without a job means that my skills were not of value in their marketplace, so my account was suspended. I tried to delete my account but they would not even allow me to do that. I contact support to delete my account but I am replied by a bot several times.

Date of experience: February 22, 2017
Dominica
1 review
0 helpful votes
Follow Francine J.
Unfollow Francine J.
Send Message
Share Review
Report Review

Upwork has been my new favorite platform to source employment. There are millions of opportunities out there for any skill and any type of freelancer - from entry-level to expert. Definitely my go-to work-online office!

Date of experience: September 30, 2020
Panama
1 review
2 helpful votes
Follow Rick S.
Unfollow Rick S.
Send Message
Share Review
Report Review

I was with Odesk for several years before it became Upwork and have had a good experience with them the entire time. The only problems are that the site goes down more often than I'd like, and it would be nice if they had more payment options in addition to Payoneer and PayPal. They seem honest and aboveboard, the clients I've worked with have nearly always been viable and easy to work with, and their payment process is very straight forward. In addition, I must add that their customer service department has always been exemplary whenever I've had a problem. All in all, I've had a good experience with the company going on almost 6 years now and I intend to continue working with them for the foreseeable future.

Date of experience: May 13, 2017
GB
1 review
5 helpful votes
Follow Will L.
Unfollow Will L.
Send Message
Share Review
Report Review

This site is a rip off! I cancel a milestone - thanks to a freelancer who did not read the job description. Upwork took a 10% fee off the total sum saying they had to process it. What an absolute joke of a site!

Date of experience: December 4, 2017
Minnesota
1 review
12 helpful votes
Follow Tessa L.
Unfollow Tessa L.
Send Message
Share Review
Report Review

Stay away is right
October 10, 2016

I have been freelancing for over 2 years with clients- not through a website. I tried this out. It's is by far the worst way to go.
Clients: find your freelancers by posting jobs on craigslist/indeed/design sites. Not Upwork.
Freelancers: find your clients somewhere else. Upwork is BAD.

Date of experience: October 10, 2016
Philippines
1 review
0 helpful votes
Follow Evelyn V.
Unfollow Evelyn V.
Send Message
Share Review
Report Review

Upwork has given me opportunities to connect with great clients from all over the world and build long-term relationships with different companies. It gives protection and security to both the client and me as freelancer. I would recommend Upwork as the platform for everyone looking for online employment.

Date of experience: April 8, 2021
Ecuador
1 review
6 helpful votes
Follow C G.
Unfollow C G.
Send Message
Share Review
Report Review

We got ripped off by our freelancer. Elance released the funds they held from us to the webdesigner even though he had never finished the job. We called the customer service: unfriendly, unprofessional, giving us the feeling that they did not care

And above all

They did not do anything to get back our money or to make sure our website would be finished. In the end we even got charged for copyright violation by GettyImages because the webdesigner had used stolen material from the web.

I do understand all the good reviews from freelancers: they can basically do whatever they want!

Date of experience: July 1, 2015
Sweden
1 review
0 helpful votes
Follow Atefeh M.
Unfollow Atefeh M.
Send Message
Share Review
Report Review

Upwork expands your knowledge and increases your creativity. Working on international projects through Upwork broaden minds and keep you up to date and active as a freelancer. Getting feedback after finishing each project is a great way to know better yourself, your talents, your strengths, and your weaknesses.

Date of experience: November 8, 2020
Philippines
1 review
0 helpful votes
Follow Kathrina B.
Unfollow Kathrina B.
Send Message
Share Review
Report Review

Upwork has a superb security when it comes to finance and communication. Ensures everything is going well with your job and client. I love working only on Upwork because I know that everything is well monitored and I feel so secured. I don't need to worry about anything.

Date of experience: November 18, 2020
Canada
1 review
6 helpful votes
Follow Amir G.
Unfollow Amir G.
Send Message
Share Review
Report Review

They are Fraud
August 30, 2016

A freelancer got my money there without delivering the job. I asked them to stop releasing money to him. They told we can't.
That easy, you can go to this website, as a client to release a first milestone to you and then you ca run away without any probem.

Their supports are sucks.

Date of experience: August 30, 2016
Bangladesh
1 review
1 helpful vote
Follow Swan F.
Unfollow Swan F.
Send Message
Share Review
Report Review

Upwork is Awesome
July 24, 2020

Transparent job board. I can search for my preferable job by the filter. I can set Job Type, Experience Level, Client History, Client Info, Number of Proposals, Budget, Hours Per Week, Project Length, Client Location, etc. I can get a lot of help from community & forums. Customer support very helpful too. I do not need to use another messenger.

Date of experience: July 24, 2020
India
1 review
0 helpful votes
Follow Balaji M.
Unfollow Balaji M.
Send Message
Share Review
Report Review

Great freelancing website
December 15, 2020

Upwork is an amazing and a great freelancing website. I am very happy to work on upwork. Thank you very much for providing the platform where we can find a great clients and freelancing jobs. Thanks :)

Date of experience: December 15, 2020
Egypt
1 review
0 helpful votes
Follow Mostafa S.
Unfollow Mostafa S.
Send Message
Share Review
Report Review

I have been working as a freelancer for more than 6 years, working on a lot of websites through the years, and finally found the best website with a super helpful support team and real trustworthy projects.

Date of experience: April 22, 2021
Philippines
1 review
0 helpful votes
Follow Malu D.
Unfollow Malu D.
Send Message
Share Review
Report Review

Upwork is a reliable venue for aspiring/ new freelancers like me. It is a trustworthy site and user friendly too. Its customer service is easy to reach and willing to answer your questions in a timely manner. Thank you Upwork!

Date of experience: March 10, 2021
Germany
3 reviews
26 helpful votes
Follow Ahmad A.
Unfollow Ahmad A.
Send Message
Share Review
Report Review

I worked as client for upwork since it was called oDesk, I have had many open contracts for designers, programmers and developers. I tried to work as a freelancer and I managed to win many contracts, but suddenly my account was suspended and all my contracts were suspended too, as result I couldn't force the freelancers that I hired to continue working and I lost a year of working. I called the support team, an old rude American woman who has no authority to do any thing but telling you to hold and ask you then to talk to the support using ticket system.
By the way, upwork claims that your earning is protected if you choose to be paid hourly, false, they will suspend your account instead.

Date of experience: May 9, 2016
Pakistan
1 review
0 helpful votes
Follow Abdul S.
Unfollow Abdul S.
Send Message
Share Review
Report Review

Upwork is one of the oldest and most popular freelance marketplaces that connects millions of employers and independent contractors from all over the world.

Upwork is the perfect example of what the modern market of freelance marketplaces calls a generic bidding marketplace. And although this model proves to be popular for some, throughout the years both freelancers who get jobs from Upwork and clients who want to hire remote or part-time employees have discovered that it also has some flows. In this article, we aim to point out both pros & cons of Upwork, show you the real Upwork reviews gathered from all over the web, and give you all the information necessary to answer this question for yourself.

Date of experience: April 18, 2021
Arizona
1 review
6 helpful votes
Follow Katie M.
Unfollow Katie M.
Send Message
Share Review
Report Review

I never got a working copy of the software I hired a freelancer to develop for me. Upwork tied up my money in escrow and would not release it. Said I had to go through arbitration, and pay for it, which would have cost more than the amount I had tied up in their escrow account. I've always had mostly bad luck with sites like this (elance, too).

Date of experience: June 8, 2017
Pakistan
1 review
0 helpful votes
Follow RAFIQ A.
Unfollow RAFIQ A.
Send Message
Share Review
Report Review

Up work platform help and provide us an opportunity to work online and so be your own boss. As a freelancer I joined Up work freelancing site in March 2019. I used my specialized skills during working on the projects of my valuable clients and so my JSS are currently 80%.

Date of experience: June 25, 2020

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
This company does not typically respond to reviews