Uplift DeskReviews 561

Love my new desk! Everything came well packaged. All parts of the desk are solid and robust - it's clear this will last a lifetime. I also appreciate customer service. I contacted them about a problem and Danielle Breed from the team helped me out. It was so breezy. Highly recommend!

I had a hard time finding the replacement part for my desk lamp, so I reached out to the help desk. Daniella was my person and she helped me through the whole process of ordering it.

I had an issue with my desk not raising or lowering to the desired preset height. I chatted with Danielle about the issue and within minutes had a solution to my problem. The problem hasn't happened again since. She was super knowledgeable and very quick to answer and offer suggestions to resolve the issue. Fantastic customer support for a fantastic product!

The website and showroom were great and very helpful, but it was my customer service rep, Avalon Myst, who made the difference. She advised, adjusted, and was patient as I was going through the process of ordering a complete home office set up.

Danielle was awesome! I was having trouble with my card while trying to check out online. She was on my online chat and ended up calling me to help me complete my order. Thank you, Danielle for all of your help!

I have to leave this review, because I've never had such a great experience with any customer service rep from any company before.
Steven B. From Uplift Desk was the most helpful, prompt, and friendly representative I've spoken to. After having called, live chatted, and emailed with probably 7 agents from Uplift, all of whom were professional, Steven B still completely stood out – and again, among all reps I've had to contact about orders from other companies.

My return request was a bit more complicated, since there were 2 orders for different attachments for a keyboard tray system, but he completely understood the situation and my request, and was also so courteous and kind on the phone. (Usually, most agents sound like they're reciting from a script or are not really nice). On top of that, I was asking for an unusual request, but he didn't just reject it outright and say that's not company policy or something. Steven said he'd look into what might be possible in this scenario, sent me a confirmation email promptly (again something I usually always need to ask for or check back on later), and even followed up with me the first thing the next day. And right after I got back to him.

Other Uplift Desk agents have been professional and not robotic, but they usually take a few days to respond, meaning I've had to do the work of checking back in and creating reminders for myself to do that, which is work and extra time.
I've had to talk to several agents for this keyboard tray system order that was ultimately easy to mount, like most of their products, but for me it unfortunately didn't work with my footrest and unadjustable armrests, which I was bummed about. But it would've been really annoying if I didn't get a refund for all this work and time spent on this system, and I'm very relieved I luckily got connected to Steven when I called.

As an editor, I find Uplift desks are awesome (prob the best?), and all their attachments are simple and great (though some things are a bit overpriced even if they're high quality and durable), but this last customer service experience with Steven has made me definitely want to get other desk accessories, despite the price for some things, because I know if something ends up not working for my setup, then I don't have to worry about dealing with inefficient, unfriendly, difficult customer service.
Often I do a lot of research on options before buying to avoid having to deal with any of that. Sometimes it's hard to even talk to a real person these days, with chat bots and AI. Very glad also Uplift isn't going that route (their live chat is actually really good).

Just very happily surprised there are customer service agents out there who truly want to help you AND excel at their job. Unfortunately, a very hard combo to find.

UPLIFT has top notch and fast customer service. They ensure a good product. My first desk was damaged during shipping and they replaced it. Additionally, they have excellent instructions and help documents that actually are useful and easy to find. My wife and I have had these desks for years and they are extremely sturdy and durable. I'd recommend these desks to anyone regardless if you want to use the standing features.

I just had to leave a review for uplift. I tried to order an accessory when building my desk and didn't see the option. I reached out via their chat feature and got connected to Avalon. Avalon was a complete joy to work with. I was able to get everything I needed for my new desk. Just an excellent job all around for Avalon.

I had a challenging delivery time need and Avalon was extremely helpful working with me to meet that need and complete the purchase. This will be my second Uplift Desk after really enjoying the first.

Pete Bney was of great help with the service I needed. He was on top of things and problem solved!
Thanks so much!

I am a disabled veteran in need of a postponed shipment of a standing desk. Danielle Breed was extremely helpful in helping me with this.

I ordered the Uplift V2 Commercial because it was the only desk on the market to go low enough to be actually ergonomic. Unfortunately I had an issue with my control box, which Julian quickly and painfully resolved for me. Excellent experience!

I had a recent interaction with Danielle from Customer Service after i needed to replace a desktop. Danielle was incredibly attentive and responsive throughout the process of getting the replacement desk. All companies should take heed what good customer service looks like.

I was deciding between multiple standing desk vendors and required some help with my invoice. After reaching out to the sales specialist, Avalon Myst, she was the deciding factor for going with Uplift. She was extremely helpful and made the order process easy and even followed up after placing the order to make sure everything checked out. Thanks so much for the help!

I have two Uplift desks and they are the best! I had some trouble iwth my latest order and Julian Lanza was awesome with customer service! There really is no reason for you to consider another standing desk in my opinion!~
Chris

I reached out to Uplift Desk's customer service team for assistance with the standing desk I purchased in the summer of 2020. Avalon is the rockstar at Uplift Desk that handled my request. From my initial request Avalon was fantastic, providing clear and concise steps to troubleshoot my issue as well as additional guidance with submitting a warranty request. They were enjoyable to work with throughout the process, responding quickly and politely.

If anyone reading this ends up submitting a customer service request to Uplift Desk you'll be in great hands working with Avalon and the rest of their team.

I was having trouble uploading a tax exemption certificate and hit the chat button. Avalon came online, understood my problem and was able to help me immediately. Thank you for great customer service!

I recently purchased an Uplift desk with every accessory imaginable. The desk is amazing – both highly functional and aesthetically pleasing. It has been a game-changer for my home office.

What's more, post purchase, I had a couple of issues, which is understandable given all the parts and pieces I had ordered. But thankfully, Uplift's customer support is just as amazing as their product. Each issue I presented was immediately resolved by Julian Lanza without any pushback. He responded to each of my emails promptly and provided a solution without any fuss. It was a seamless process, and I am very satisfied with the outcome.

The combination of Uplift's product quality and the customer support I received from Julian has led me to recommend Uplift to my friends and family.