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Unsold.com
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Unsold.comReviews 15,842

2.9
unsold.com

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Unsold.com Reviews Summary

The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
45
returns
18
quality
53

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Washington
1 review
0 helpful votes
Follow Larisa K.
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I would like to travel in Europe some day and you offered such a good deal. I could not resist it. Hopeful I will get my dream hotel room for my future travel.

Date of experience: November 23, 2020
Colorado
2 reviews
48 helpful votes
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I arrived in Boston, I kindly view as a hometown of sorts, only to find my hotel closed and so, "no room at the inn."
The Copley Sq. Hotel and landmark of Boston, turns out, went into renovations during heh pandemic - no idea when... but Unsold booked me a room without knowing they were closed. I arrived to NO ROOM available and had to fork out another $100+ to get a room the night before my flight home (LA area).
The moment I reviewed this and gave them one star I was called by customer service. They apologized profusely, and sent me a refund receipt, so now I await for the credit to occur. The offered to give me a multi night stay somewhere to make up for that, and I still await confirmation that will happen. They seemed to honestly now know what happened- but had this been a student or a family without the means to book another night is could have been terrible! * I am lucky to have found the Courtyard Marriott at 88 Exeter to take me in for a similar rate (+$15 or so) that night, so emergency averted. I will give them another try. We'll see if they follow through on the promises.

Date of experience: November 23, 2020
Mexico
1 review
0 helpful votes
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Have purchased a few vacations with Unsold, the prices are amazing and love the various locations.
Being an avid traveller I know most of the hotels that Unsold use so again GREAT VALUE!

Date of experience: November 23, 2020
Australia
1 review
0 helpful votes
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I need to get away for a few days and the price look great

Date of experience: November 23, 2020
GB
1 review
0 helpful votes
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Seems an exceptional offer and will allow our children opportunity to experience a foreign culture

Date of experience: November 23, 2020
Australia
1 review
0 helpful votes
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Attracted by unbelievable price and recommended by friend.

Date of experience: November 22, 2020
Oregon
1 review
0 helpful votes
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Facebook ad and incredible deal
November 22, 2020

Facebook ad and incredible deal. Still can't quite believe it

Date of experience: November 22, 2020
Australia
1 review
0 helpful votes
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We have a wedding in Byron Bay and need accommodation at a good price

Date of experience: November 22, 2020
Australia
1 review
0 helpful votes
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Have had a previous holiday
November 22, 2020

Have had a previous holiday. Fantastic value for money.

Date of experience: November 22, 2020
New York
1 review
0 helpful votes
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Such a good deal..
November 22, 2020

Such a good deal. And I'm not one to pass this up!

Date of experience: November 22, 2020
Australia
1 review
0 helpful votes
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Purchased for a xmas present for my son
November 22, 2020

Purchased for a xmas present for my son. Great value

Date of experience: November 22, 2020
GB
1 review
0 helpful votes
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Affordable break to destinations that are desirable

Date of experience: November 22, 2020
Georgia
1 review
0 helpful votes
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Well price was good for a nice surprise get away. Will have to see how the booking process goes as well as the hotel options

Date of experience: November 22, 2020
GB
1 review
0 helpful votes
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I have previously bought the Singapore deal and was going to use it this month. Sadly government restrictions suddenly cancelled my trip. Unsold.com staff were extremely helpful and reinstated my booking. Also the value is fantastic.

Date of experience: November 22, 2020
Australia
1 review
11 helpful votes
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Misleading Dates
December 21, 2020
Updated review

We checked the available dates we wanted and they were available. Once money paid you then have to check dates again only to find that the requested dates are not available. The nearest date was a week after our requested date. Now trying to get a refund. Very deceptive. Do not recommend, unless you really don't care when you want to go.

In a positive note, Unsold called within minutes of my complaint. They apologised and offered a full refund. They also agreed that there was a problem with my booking and the dates I had requested were not available. They said they were hoping to improve their website and booking process.
Great follow up.

Date of experience: November 21, 2020

We checked the available dates we wanted and they were...
December 21, 2020
Previous review

We checked the available dates we wanted and they were available. Once money paid you then have to check dates again only to find that the requested dates are not available. The nearest date was a week after our requested date. Now trying to get a refund. Very deceptive. Do not recommend, unless you really don't care when you want to go.

Date of experience: November 21, 2020
California
1 review
0 helpful votes
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Asked a question but didn't see an answer, re whether this is transferable if I'm unable to use it.
Also, I saw that the price was in AUD, so was surprised that I was charged that amount in USD. Hopefully minor issues, and I hope I will be able to use this.

Date of experience: November 21, 2020
GB
1 review
0 helpful votes
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Like the fact I have 24 months in which to travel.

Date of experience: November 21, 2020
GB
1 review
0 helpful votes
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Give it a go ay?
November 21, 2020

Give it a go ay? At that price you can't go wrong.

Date of experience: November 21, 2020
Australia
1 review
0 helpful votes
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We have two current destinations booked and feel it is great value and flexibility

Date of experience: November 21, 2020
Australia
1 review
0 helpful votes
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Saw what looks to be a very good accommodation deal on FB

Date of experience: November 20, 2020