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The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.
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I would like to travel in Europe some day and you offered such a good deal. I could not resist it. Hopeful I will get my dream hotel room for my future travel.
I arrived in Boston, I kindly view as a hometown of sorts, only to find my hotel closed and so, "no room at the inn."
The Copley Sq. Hotel and landmark of Boston, turns out, went into renovations during heh pandemic - no idea when... but Unsold booked me a room without knowing they were closed. I arrived to NO ROOM available and had to fork out another $100+ to get a room the night before my flight home (LA area).
The moment I reviewed this and gave them one star I was called by customer service. They apologized profusely, and sent me a refund receipt, so now I await for the credit to occur. The offered to give me a multi night stay somewhere to make up for that, and I still await confirmation that will happen. They seemed to honestly now know what happened- but had this been a student or a family without the means to book another night is could have been terrible! * I am lucky to have found the Courtyard Marriott at 88 Exeter to take me in for a similar rate (+$15 or so) that night, so emergency averted. I will give them another try. We'll see if they follow through on the promises.
Have purchased a few vacations with Unsold, the prices are amazing and love the various locations.
Being an avid traveller I know most of the hotels that Unsold use so again GREAT VALUE!
I need to get away for a few days and the price look great
Seems an exceptional offer and will allow our children opportunity to experience a foreign culture
Attracted by unbelievable price and recommended by friend.
Facebook ad and incredible deal. Still can't quite believe it
We have a wedding in Byron Bay and need accommodation at a good price
Have had a previous holiday. Fantastic value for money.
Such a good deal. And I'm not one to pass this up!
Purchased for a xmas present for my son. Great value
Affordable break to destinations that are desirable
Well price was good for a nice surprise get away. Will have to see how the booking process goes as well as the hotel options
I have previously bought the Singapore deal and was going to use it this month. Sadly government restrictions suddenly cancelled my trip. Unsold.com staff were extremely helpful and reinstated my booking. Also the value is fantastic.
We checked the available dates we wanted and they were available. Once money paid you then have to check dates again only to find that the requested dates are not available. The nearest date was a week after our requested date. Now trying to get a refund. Very deceptive. Do not recommend, unless you really don't care when you want to go.
In a positive note, Unsold called within minutes of my complaint. They apologised and offered a full refund. They also agreed that there was a problem with my booking and the dates I had requested were not available. They said they were hoping to improve their website and booking process.
Great follow up.
We checked the available dates we wanted and they were available. Once money paid you then have to check dates again only to find that the requested dates are not available. The nearest date was a week after our requested date. Now trying to get a refund. Very deceptive. Do not recommend, unless you really don't care when you want to go.
Asked a question but didn't see an answer, re whether this is transferable if I'm unable to use it.
Also, I saw that the price was in AUD, so was surprised that I was charged that amount in USD. Hopefully minor issues, and I hope I will be able to use this.
Like the fact I have 24 months in which to travel.
Give it a go ay? At that price you can't go wrong.
We have two current destinations booked and feel it is great value and flexibility
Saw what looks to be a very good accommodation deal on FB
Answer: Hi Mohamed. Thank you for your inquiry. For our legacy Saver deal, you are only allowed the same destination once per year so this means one room as booking more than one is considered a group travel violation, due to the nature of these specially discounted deals. We, however, recommend waiting for our membership service to launch in the next 30 days instead as it won't have this limitation and you will have as much flexibility as you need. You can get early access and be waitlisted here: www.unsold.com
Answer: Hi Tara, Thank you for reaching out and expressing interest in working with us. We don't currently have any vacancies but feel free to check in every now and then in case we do. You may reach out to management@unsold.com. Stay well and safe. Unsold Management
Answer: Hi Lo, Thank you for your feedback. The last customer that you saw that booked for Whister is FROM Squamish as that is how our system works - it shows the Destination the customer purchased and the Town/City where the Customer is located. Squamish is where the customer lives that booked the Whistler deal. During Covid, we are seeing an increasing amount of people do "StayCations" which makes perfect sense given the beauty of Whistler while at the same time being able to follow socially distance guidelines. Unsold offers a Booking Guarantee - if you are not completely satisfied with the hotels or location, we will refund you 100%, Please let us know if you need further assistance. Our 24/7 Customer Care Team will be happy to assist you further over at https://unsold.com/contact-us.