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Darcy W.

1 Level 1 Contributor
  • 2 Reviews
  • 30 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since November 2020

  • Reviews

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  • First Review

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2 Reviews by Darcy

12/23/20

I arrived in Boston, I kindly view as a hometown of sorts, only to find my hotel closed and so, "no room at the inn."
The Copley Sq. Hotel and landmark of Boston, turns out, went into renovations during heh pandemic - no idea when... but Unsold booked me a room without knowing they were closed. I arrived to NO ROOM available and had to fork out another $100+ to get a room the night before my flight home (LA area).
The moment I reviewed this and gave them one star I was called by customer service. They apologized profusely, and sent me a refund receipt, so now I await for the credit to occur. The offered to give me a multi night stay somewhere to make up for that, and I still await confirmation that will happen. They seemed to honestly now know what happened- but had this been a student or a family without the means to book another night is could have been terrible! * I am lucky to have found the Courtyard Marriott at 88 Exeter to take me in for a similar rate (+$15 or so) that night, so emergency averted. I will give them another try. We'll see if they follow through on the promises.

11/24/20

So, I was without a room at Copley Sq Hotel by way of a third party seller on Nov 20,2020- the night before my flight home from Boston to LA, and these great people gave me a rate a good $50 less than rack rate due to my circumstances... thankfully. It was a wonderful room, GREAT shower, and they were so kind - and a savior of sorts to me. I will never forget their kindness in checking with mgmt (Taylor) to approve my reduced rate at the last minute (Friday nite in pandemic era), so this is just icing on the cake. Love, loe, love Courtyard AND Marriott!
Was even able to meet up with a high school friend and share our meal in their lounge area, after trying to eat outside on a cold Nov night at Rochambeaux. So very thankful for the women working the front desk that night AND the next morning!

Darcy Has Earned 30 Votes

Darcy W.'s review of Unsold.com earned 30 Very Helpful votes

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