I bought the wrong parts. According the"Return policy" I returned in a brand new condition within 30 days from the day of purchase to get my full refund. Since the day they receive the parts back, it took one month to get my money back after a lots of emails phone callings and despite I complied with the policy return, they charged me 20%, not for restocking but "Buyer's remorse". I consider that as a robe.
This company says you can return for a full refund but it is a lie! I always read the return policy before I purchase. We purchased the item for our dryer based on what Samsung said on their website. 10 minutes later my boyfriend decided to open the dryer to find out that what Samsung said was the part was in fact not the correct part. I immediately tried to cancel the item with no luck and immediately sent an email asking to cancel the item. I received an email the next day saying sorry it had shipped. When the package arrived we didn't even take it out of the plastic and promptly returned the item. I followed the instructions and did everything they asked. Three weeks later still no refund so I emailed them. They said it was with held up in quality control, I didn't even take it out of the packaging! I finally did receive a refund and it was short over $40. When in inquired about it they said due to buyers remorse we are charging you a restocking fee. This is bad business and poor customer service. I did everything in my power to cancel this order and they completely ignored me. Do not buy from them! They lie and steal!
I ordered a product with this company, the package was smashed very badly, I contacted them to return it, they would not allow me to return it. I was told to contact the courier, I did contact Fedex, Fedex came back and picked it up to return it to seller. I spent several days on the phone and Emailing them to resolve this. I have door bell video of the package being dropped off smashed, seller isn't interested in fixing this, i'm out $59 so far
I have waited for 2 weeks for a product and it not here my customer pissed off at me and now I am not able to fix they fridge, you should go out of business you are horrible customer service, I will never buy from you ever.
You would be dumb, if you buy a part from these people, they are scammers. I purchased a part from them and gave me the wrong item, and when I returned it within the allowed time, they claimed, they never received it, even though I have a tracking number and the USPS said they delivered it. My advice to anyone, do not waste your money on this site.
The part arrived in time, but even you registered in their website, as they recommend, you cannot see the shipment status, you can see only dimmed word Shipped, and no tracking #. The tracking # they emailed was incorrect, and no response to my email about incorrect #...
I recently ordered a water drain pump for my LG washer from Unlimited Appliance Parts. The order was shipped in same day in New Year Eve. And arrived Jan. 4th. No complaint at all. Unfortunately the box was broken at arrival from UPS. And the part was broken. I sent the picture of the unopened box and broken part to the company. I got nice response from customer service and at Jan. 6. I got refund confirmation. Even though the part was broken. But I think UPS should pay for the damage. I have nothing but positive to say for this company. Thanks for quick shipping and quick customer service resolution.
I only gave a 1 star because there is no ZERO stars option. Have not yet received order. Weeks of waiting. Promised emails which I still have not received. Total Rip Off. Had to order from elsewhere. Trying to get a refund. Terrible terrible response.
Was majorly disappointing in the parts they sent, that did not match the manufactures part number. They also claim to have a no questions ask return policy, But try to get someone to respond with return instructions. Had to file a PayPal dispute. Suggest you pay a little more elsewhere.
I needed a PC control board for my washing machine.U. A. P. Was by far the least expensive, especially with free shipping. The day after I purchased my item I went online and saw a lot of bad reviews. I was afraid I wouldn't receive my product for a week or more and It might be damaged. I had a hard time finding their contact info. But I found their phone number., I really needed this part soon. I ordered the same part from a company who guaranteed same day shipping and I called to cancel from U. A. P. But no one answered when I called. 10 mins. Later I got a call from them. She said it was to late to cancel the order it had already shipped. If I wanted to return the board, she would gladly send me an RMA there would be no restocking fee. Both control board orders came the next day at the same time from the same warehouse, and in great shape. Needless to say I returned the more expensive one. I would absolutely do business with U. A. P in the future.
I ordered a water filter housing and was charged for the part. Two days later, got an email stating the order status changed to refunded. No explanation and now waiting for the reverse charge to my charge card and having to look elsewhere for the part. Seemed to be a fly by night operations.
Never received my order
Cannot get a hold of anyone
They never returned an answer to my emails
I have to give a star to leave a review I would leave a piece of coal that has been used but that would be nice
Not a happy parts customer
Ordered a Whirlpool refridge electronic water valve which was supposed to be new. It was shipped in a box without being in a sealed plastic as normal Whirlpool parts are shipped. In addition, it had magic marker writing on it unlike normal new Whirlpool parts.
Return it and will see if they try to charge a restocking fee.
Ordered parts but never shipped, contacted them many times but always got auto response. After 2 wks no shipping and no response, I had to cancel the transaction via CC company. 2 months later I got email said order shipped. Contacted them again, but no response. Terrible service!
Hi, I had to make a chargeback... I have called before making the transaction and they said they had the part in stock and they will ship it right AWAY and now after 9 days and numerous phone calls they haven't shipped the part yet and they said that I will receive an update via email to confirm the shipment within 24 hours which I haven't received and today I have called and requested a refund and they telling me that they will send me an email again which I don't trust anymore... Very disappointing.
Ordered a part, realized it was the wrong part and notified them I was going to return the item. Received it about 2 weeks later, requested a return number (REA) mailed the package out the next day (over a month ago now) and still no refund! I don't know why they give you a tracking number and then they don't track nor issue a refund! THIS PLACE SUCKS
They sent me the wrong Part, then they had the Gall to only Refund a Portion of my money
They charged me a 20 dollar Restocking Fee, on a $59 dollar Item
It also cost me $15.50 to Return The Part!
There are lots of Reputable Parts Suppliers out there, This one is far from Reputable!
I ordered a part, received a confirmation WITH a picture of the EXACT PART. They sent something not even CLOSE to what I ordered. I paid shipping to receive it and now going through PayPal resolution I should PAY AGAIN to return a nickels worth of plastic that is CLEARLY not what I ordered. SCAMMERS!
Ordered part March 2020, kept saying it shipped and they gave me the wrong tracking number every time I contacted them. It is now JUNE 27 they said they issued me a refund for item I NEVER received. I never received said refund. DO NOT USE you will likely not get the part and no refund!
I was looking for a spider bracket for my washer so I searched the web looking for the best price I could find. I came upon UAP's website and they advertised one for 108.00 dollars and free shipping. This was about 15.00 dollars cheaper than anyone else so I bought it. I usually buy from Ebay or amazon but the price was too good to pass up. I then searched for reviews of this company and what i found was not very good. No company is perfect, but without a way to contact them or any information as to where they were located, I started to get a little worried. I noticed they had the same item for sale on Ebay which stated "Last One" for 127.00 so i contacted them and i did not get a reply. I then decided to wait a couple of days and see if the status would change from awaiting fulfillment to shipped and after two days it did, I received an email stating they had purchased a shipping label from Fedex. Well, I ordered it on Monday and it was delivered by the USPS via Fedex Smart Post on Saturday and it is exactly what I wanted. Signed, One Happy Customer!
Overview
Unlimited Appliance Parts has a rating of 1.6 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Unlimited Appliance Parts most frequently mention customer service, return shipping and tracking number. Unlimited Appliance Parts ranks 113th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members