I recently ordered a water drain pump for my LG washer from Unlimited Appliance Parts. The order was shipped in same day in New Year Eve. And arrived Jan. 4th. No complaint at all. Unfortunately the box was broken at arrival from UPS. And the part was broken. I sent the picture of the unopened box and broken part to the company. I got nice response from customer service and at Jan. 6. I got refund confirmation. Even though the part was broken. But I think UPS should pay for the damage. I have nothing but positive to say for this company. Thanks for quick shipping and quick customer service resolution.