They lost the original order, took over a week and multiple phone calls/emails to get a replacement order. Replacement order was incorrect. Told me I have to pay to return the incorrect items to get a refund. Didn't have the items for the event I ordered them for, what a waste of time and money. Will NEVER use this company again.
Since 2016 I have purchased the long sleeve scrub tops in size medium. I always have them embroidered with my name and title. The fit was perfect. I have always ordered size medium in womens pants. No matter the style these were perfect. Never returned any item. I recently spent $ 122.00. Two long sleeve scrub tops@ $19.99 each plus $7.99 each for embroidery in size medium. These barely fit over my head, are so tight they hang up on my hips. The chest is suffocating. These are useless because I cannot return embroidered items. Two pairs of matching pants@ $17.99 each in size medium. The pants barely come to the middle of of hips. Also useless due to paying return shipping. The one hoody is very poorly constructed. Will wear to work in the yard. Strange thing I even weigh 11 lbs less than the last time I ordered these items in medium. These items were made in Haiti, perhaps their sizing is for their people. I will not waste another dime ordering from Uniform Advantage. The quality is so poor and the sizing cannot be trusted. I take pride in my professional appearance. Uniform Advantage can no longer meet my standards. I have advised coworkers and staff to not waste their money with this company.
Dear Regina C.
Thank you for reaching out and sharing your feedback regarding the sizing of your recent scrubs. We understand your frustration with the fit and the fact that embroidered items are non-returnable.
We want to clarify that the style numbers that you have ordered previously have been discontinued, these were the styles UA718C for the top and UA32C for the pants. The current styles that you received, BSN1718 for the long sleeve and BSN1147 for the pants, have different measurements because they are from a different collection.
Please note that transitioning between styles can lead to sizing discrepancies, this is because we offer different styles and collections to suit our customers’ needs. To help ensure you find the proper fit, we strongly encourage you to review and follow the measurements provided in our size chart, which can be found here:
https://www.uniformadvantage.com/sizing-information.html
Taking your measurements and comparing them to the chart is the most accurate way to determine the correct fit for you.
We understand that this situation is not ideal, and we regret any inconvenience it has caused. While embroidered items can't be returned as per our return policy, we want to ensure that you are satisfied with your future purchases. Please reach out to our customer support team by emailing us at custserv@uniformadvantage. Com or by calling us at 800.283.8708 and we will review the situation further to come up with an appropriate solution to this scenario.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage. Com
Website: www.uniformadvantage. Com
Other questions? Help. Uniformadvantage. Com
Their sizes are no longer the same, much smaller then even a year a go. And the quality Is poor. A seem not sewed and it hasn't been worn yet but because they tag is off can't return it. The seems aren't straight, and you can see where they have to resew due to mistakes.
Also you have to return and pay return shipping so there's no way to even get a full return for the items you bought. This is my last time shopping here as they quality is not worth the over priced and bad costumer service
Dear Chase J.
Thank you for reaching out to us about your recent scrubs purchase. We are so sorry to hear that you are experiencing issues with the quality and seams of your scrubs. We take all feedback regarding the quality of our products very seriously and we appreciate you bringing this to our attention. We are committed to providing our customers with high-quality and well-made scrubs and we will be happy to further review this situation to come to a positive resolution.
We want to make things right for you. To help us investigate this further and find the best resolution, please reply to our email with additional pictures of all the affected scrubs, along with a picture of the inner tags that are non-removable.
We will be happy to review the pictures and discuss the next steps with you. We are committed to finding a solution that meets your needs.
We value your business and appreciate your understanding. We look forward to hearing from you soon.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I wear an xl so I ordered more xl scrubs. They are much smaller now. And forced to pay to return so you can't never truly get your money's worth back
I ordered a set of scrubs for my grandaughter for christmas in the same wine color. They are 2 different colors of what is suppose to be a wine color no way could she wear them together. Very disapointing. Order # *******635,( phone won't upload picture of receipt sorry.)
Dear Ronald P.
We appreciate you taking the time to share your valuable feedback with us. We understand your frustration and sincerely apologize for any inconvenience this may have caused.
We were able to locate your order and after reviewing it, we can see that the selected scrubs are from different collections, in this case, the pants are from our "Easy Stretch" collection and the top is from our "Butter-soft” collection. Please note that colors will vary between collections, and we recommend our customers to purchase their sets in the same brand and collection to ensure that the colors match.
To make sure that you receive your perfectly matching scrubs in the future, we highly recommend using our "Finish your look" tool on our website, this tool allows you to select matching tops and bottoms from the same brand and collection, ensuring that the colors match. You can find this tool by clicking on the scrubs that you want to purchase and scrolling down below the item description.
In this case, we would kindly suggest you visit our easy-to-use return portal to return or exchange your order, you may visit it here:
https://www.uniformadvantage.com/return-policy.html
If you need help with placing your new order, please feel free to contact us at 800.283.8708 and we will be happy to assist.
Thank you for your feedback and we hope to have the opportunity to serve you in the future.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I ordered on 12/2. It was paid and it's now 12/16 and no sign of my order. Very lousy service. Will not buy anything else there.
Dear Dian Dooge,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order.
Your order, placed on December 2nd, was promptly shipped on December 3rd when it left our warehouse and was handed over to the carrier. Unfortunately, during this time of year, some deliveries experience delays due to increased holiday volumes, which are beyond our control. That said, we completely understand how disappointing this situation is, and deeply regret the impact on your trust in our service. We continue working closely with the carriers when a tracer is open to get updates to resolve the issue as quickly as possible.
We acknowledge receipt of your email on December 16th, 2024, and immediately opened a tracer with USPS to investigate and determine what happened with your package. We also replied on December 16th, 2024, to advise you of the investigation timeframes set by the carrier.
As a token of good faith, we created a replacement with expedited 2-day shipping.
We value your feedback as it helps us improve, at Uniform Advantage, we strive to ensure our customers receive their orders promptly and hassle-free. We are committed to addressing delivery issues like this and will continue working with our carriers to minimize such delays during the holiday season and beyond.
We hope we can have the opportunity to regain your confidence in the future.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I purchased Butter Soft original scrub pants. They are huge around the hips and tight in the calf are. Extremely uncomfortable. Will be returning
Dear Kat N.
We apologize for the inconvenience caused by the scrubs that did not fit. We understand how disappointing it can be to receive a product that does not meet your expectations.
To ensure the best fit for your orders, we recommend our customers to carefully review our size charts. Our size charts are designed to help you find the perfect fit and will show you the measurements for each scrub to select the right size for your needs.
We have included a link below to help you determine the best style to suit your needs:
https://www.uniformadvantage.com/en/faqs.html?c=product_info
Regarding your return fee concern, there are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are always shipped for free. However, we want to make sure that all our customers are satisfied with our service. You will only need to contact our customer service team at 800.238.8708 or by emailing us at custserv@uniformadvantage.com and our team will be happy to get this taken care of.
Thank you for your feedback and we hope to have the opportunity to serve you in the future.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I am disappointed with the recent purchase experience. Despite selecting the PayPal 4-installment option, a glitch on Uniform Advantage's end led to the order being processed as a full payment. Upon requesting cancellation and modification for affordability, the customer service representative's refusal and interruptions were disheartening. I wonder if theyare concerned about the way handling customer concerns like this could impact their company's reputation for customer service excellence? When customers encounter challenges like payment processing errors and uncooperative service, it can significantly impact a company's reputation for customer service excellence, and lead to a slew of bd reviews across the web. Needless to say, this was their second chance with me and my staff. I will never order from this company again.
D.Greenaway, MSHA/MBA, CDP
Dear Diedra,
Thank you for bringing this to our attention, we apologize for the frustration and inconvenience you experienced. We understand how disappointing this situation has been, and it departs from the high level of customer service we stride to provide for our customers.
To ensure that we provide the best shipping service possible and to avoid possible order delays, our system does not allow us to cancel an order or modify it once it starts processing, however, we understand the urgency of your request, for this reason we escalated your case with priority and were able to cancel your order before it was shipped. Please note that any pending authorizations will clear and go back to your PayPal account in 7 to 10 business days.
We would also like to provide you with information on how PayPal works pay in 4 with Uniform Advantage, when an order is placed with this payment option, we can only see that it was paid with PayPal and for the full amount, this is because the loan agreement is with PayPal directly and according to PayPal policies, they do a preauthorization for the full amount when this payment option is selected, you can find more information here:
https://www.paypal.com/us/cshelp/article/why-is-there-a-pending-authorization-shown-in-my-paypal-activity-for-my-pay-in-4-transaction-help465
We would like to apologize again for any inconvenience this might have caused and please feel free to reach out to us if you need assistance.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Informs specific date of delivery but delayed. Also, the petite size of the scrub pants is way too long; I am about to return, but it's not for free. Please don't waste your money here; choose where there is also free return.
Dear AC.
We are deeply sorry for the inconvenience caused by your order delay; we understand how important it is to receive your order in a timely manner, and we hope that you allow us to make things right.
Regarding your order being late, we would like to get this resolved for you, however we would require to have your order details before we can review the cause of the delay. Please contact us with your order details at 800.283.8708 or send us an email to custserv@uniformadvantage.com.
Regarding your sizing issue, there are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are always shipped for free. However, we do want to make sure that all our customers are happy with our service. Please contact our customer service team and mention this email to have one of our representatives get this resolved for you.
We also have an extremely useful size chart on our website that helps our customers select the correct size based on their measurements. We have included a link below to help you determine the best style to suit your needs:
https://www.uniformadvantage.com/en/faqs.html?c=product_info
Thank you for your feedback, and we appreciate the opportunity to improve your experience.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Placed an order over a week ago. Paid for fast shipping and my order should have been here within 4 days. Still waiting. Customer service is of no help. Now I'll have to go the Better Business Bureau to get help. Used Uniform Advantage for a decade but this year all I have had are problems. The last 3 orders have been a nightmare. Do yourself a favor and just go to an actual store and buy your uniforms.
Dear Kelly M.
We deeply apologize for the inconvenience and frustration you have experienced with your recent orders. We understand how upsetting it must be to have your shipments delayed.
We regret that despite our attempts to assist you with the orders shipped, our Customer Service Team was not able to help you as promptly as we’d like and, as a result, you had to go through such a difficult experience, especially after being a loyal customer for such a long time.
We have sent you an expedited replacement for the missing shipment and refunded you for the original shipping. We are also working with our shipping partner to resolve these delivery issues. Your experience is important to us, and we are taking all necessary steps to ensure this does not happen again.
We truly appreciate your patience and understanding during this time. If there is anything more we can do to assist you, please let us know. We value your continued support and are committed to making things right.
Thank you for bringing this to our attention.
Sincerely,
Uniform Advantage
I usually wear an xl so that's what I ordered. These things fit like a balloon. They are huge on me. I'm trying now to wash them in hot water and dry on high heat. Hopefully they shring a lot because I start a new job in 2 days but they would have to shrink A LOT!
Dear Angie K.
We would like to express our apologies for any inconvenience you may have experienced with your recent purchase, we take your feedback very seriously and we hope that you allow us to make things right.
Please allow us to share the following information with you to ensure that you select the correct size:
We have an extremely useful size chart on our website that helps our customers select the correct size based on their measurements. You can find our size chart by going to the specific style that you are interested in and clicking on 'Fit & Size' located below the size selection. The provided measurements are actual body measurements. If your measurements match any of the sizes, you should choose that size. The size chart also offers some measurement tips. There is usually a tolerance margin of up to 3/4' for a size.
We have included a link below to help you determine the best style to suit your needs:
https://www.uniformadvantage.com/en/faqs.html?c=product_info
We would also be happy to exchange your scrubs if you feel like this is not the correct size for you, you will only have to return your purchased scrubs in their original condition and follow our easy return-exchange portal below:
https://www.uniformadvantage.com/return-policy.html
Once again, we would like to apologize for any inconvenience or dissatisfaction this may have caused you and we do appreciate your feedback.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I ordered some scrubs from uniform advantage as the styles were a bit different and different. The material was very thick and uncomfortable. The size was not quite right for me. To make a return You have to go the return portal. This creats a DHL label. Here is the catch. I was charged £45 which will be deducted from my refund. This leaves me totally out of pocket. I contacted the agent who said you can return via any means. The website is not clear on any of this when looking at the return policy. I ordered from the UK from the U.S. So people be careful.
Thank you for taking your valuable time to write to us.
We are sorry to hear about the issues you had with your recent order. Oftentimes, when a customer feels like the items purchased did not match their requirements, we waive the Return Label Fee as a courtesy, but that is not always the case.
We are extremely disappointed we did not meet your expectations.
We have instructed our return team not to charge you for the return shipping cost.
Upon review, we see we received your return on 5/15/2024.
The returns department is currently processing packages received on 05/14/2024. You can expect your return to be processed in 2-3 business days. You will receive an automatic email confirmation once your return is processed.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
If you have any further questions, please send us an email to custserv@uniformadvantage.com or call us at +1-954-626-2100 and we would be glad to assist you further.
Thank you for contacting Uniform Advantage.
Uniform Advantage® | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Ordered on the 5th suppose to get my package on the 11th it's now the 13th it's not here and no shipping info on FedEx, Called FedEx and nothing called uniform advantage and it won't be here till the 16 ne we ordering again
Dear Janette S.
Thank you for choosing Uniform Advantage and for taking the time to write to us. Your satisfaction is extremely important to us and we are very disappointed that we did not meet your expectations on your recent purchase.
We would like to inform you that, per the standard shipping service, it takes up to 4-8 business days from the date your order was placed for a complete delivery. You may see our processing and shipping guidelines on our website by clicking on the below link:
https://www.uniformadvantage.com/shipping-rates.html
We are happy to let you know that we found your order and looked it over. FedEx shows a confirmed delivery of your package on 9/14/24, per the standard shipping guidelines of 4 to 8 business days.
Please don't hesitate to reach out to us if you have further questions or concerns and we will help you right away.
Once again, we do apologize for any dissatisfaction or inconvenience this may have caused you.
Thank you for choosing Uniform Advantage
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Do not buy unless you mind being a walking advertisement billboard. They put the most awful glow in the dark sticker on EACH piece of clothing. They are placed unevenly and after washing wear off and leave glue stains. Emailed and specifically requested no stickers. Arrived with stickers that includes the word Stretch. Really? Called customer service. Terribly disappointed.
Hi Karen, Sorry you are unhappy with our branding that is placed on the garments. These are not stickers, but they are screen printed on the garments. I have sent your feedback to our designers so they are aware.
Uniform advantage is always my go to site when I'm looking for new scrubs! They have a super good variety of just about any fit you want. I'm tall and skinny and was struggling to find pants that were long enough for me, uniform advantage had an amazing selection of tall scrub pants! I always get compliments on my variety of printed tops and colors! I also love that it will show you tops to pair with pants that are in the same color scheme. Very easy to find a whole outfit fast!
I purchased three scrub tops all the same size, although different brands. One fit well, the others at least one size too large. This is despite checking the size guide before ordering. Return shipping from Australia for the two tops will be $50, which is more than the scrubs cost as were on sale.
I would NOT recommend purchasing if any chance product is wrong size (size guide has no correlation to the reality of the product received)
Dear Kathy M.,
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we appreciate the time that you took to share your valuable feedback.
Uniform Advantage carries many different brands, and some vendors may use different standards when it comes to sizing. We understand how important is to keep the sizing charts accurate and feedback like yours allows us to find a timely solution for you and other customers who may have experienced a similar issue.
We would be happy to offer a solution that fits your needs since we know you are in Australia; please contact our Customer Service Team via Phone, Email, or Chat with your order details. Please do mention this email when contacting us to better assist you. You may also mention this review when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I've been very patient with this company. Long story short I ordered clothes from UA by accident for work. The second I received them I returned them. This was around early December. It's February now and I have not received my refund. I emailed them again... they told me to wait 24-48 hrs so I did. I gave them 10 days and still no reply. They even charged me for shipping $8.99
Hello, Bao,
Thank you for ordering from Uniform Advantage. I was sad to hear that you’ve had this issue with your refund. Our team strives to provide excellent customer service, and we apologize for the unusual delay you have experienced.
Our records show that your credit/debit card was refunded on 01/14/21 for the items you returned. Once we release the funds, it can take an additional 5-10 business days (depending on your bank and the type of card) for the refund to show on your card statement, but it should definitely be appearing by now. Please reach out to me directly if you have any further questions about this refund; I would be happy to research further, if needed, as your satisfaction is very important to us.
Thank you again for shopping with Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
Uniform Advantage is one of the BEST uniform company! My orders are always accurate, the selection and quality out beat most! In no time, my order was nicely packed and delivered with promptness! Excellent Customer Service! I'm here to STAY!
I ordered 10 chef coats for my restaurant, but the chefs themselves cannot wear it due to strange patterning. It seems the side panels leading into the sleeves do not give enough way for arm movement.
The coats are not functional and are basically only clothes in appearance. They do not fit right and seem to be defects. I have called customer service COUNTLESS times, but they have failed to respond each time. I do not recommend! Be careful, because they might not exactly send working uniforms.
Hi Joice, Sorry you are unhappy with your recent purchase. Please send me a direct message with your order details so we can look more into the items you ordered. I am unable to escalate your issue without these details.
Placed my order for a couple of tops and pant. Had embroidery raised on my sleeve with my name, lab title and degree! Super cool and arrived before expected date; approx 4 days or so. Anyway, can't wait to order more through Uniform Advantage. Love my uniform!
Uniform Advantage processed my order professionally. The weak link is UPS ZA that handles clearing etc.
I missed their call and then spent a week trying to reach them.
The staff don't answer the phone or respond to email enquiries promptly.
I would love to order more, but unfortunately UPS ZA service puts a real damper on the experience.
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Dear Kristen S.
We are truly sorry to hear about the significant issues you have encountered with your recent order, from the initial loss to receiving an incorrect replacement. We understand how frustrating this must be. We want to assure you that we take these matters very seriously and are fully committed to finding a swift and satisfactory resolution for you.
To help us investigate this situation thoroughly and expedite the correct resolution for you, could you please reach out to us directly with your order details? This will allow our team to review your case and take immediate action.
Please contact us via email to custserv@uniformadvantage. Com or by calling us at 800.283.8708 and we will be happy to review this further making sure to resolving the issue promptly.
We are looking forward to hearing from you so we can work towards a resolution. We appreciate your patience and understanding in this matter.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage. Com
Website: www.uniformadvantage. Com
Other questions? Help. Uniformadvantage. Com