I absolutely love uniform advantage. I have only had one issue over the 6 years I've been ordering from them and it was corrected very quickly and easily. Their customer service has been amazing. I'm never disappointed when I order from them.
I just bought 3 pieces of Teal Colored Uniform, Blouse, Pants, and a Jacket, they are all in exact sizes and they arrived on the right time, fast delivery. I just love wearing my new uniforms. I recommended it to my friends.
I ordered two scrub sets and one top, then afterwards looked at the reviews for the store. I was shocked to see so many one star reviews, then scared I made a poor choice on where to spend my money. Turns out I got all my items perfectly in less then a week. No problems! I don't usually write reviews but with so many bad ones, I felt I needed to. And the scrubs are all great quality
Good quality uniform and lots of choices. Very comfortable and fast shipping. I always order from the website when I need anything from uniforms to badge holder, bags shoes they have everything you need.
The tops I received were not "butter soft". Cheap wrinkled cotton about 5 sizes too big. I'm a sewer, so I took the top apart and cut it way down to size. Still crappy material. Looks bad. Throwing the whole order out.
Quality uniforms and accessories at great prices. Their customer service is fantastic. I have never had any issues with the merchandise purchased. All shipped in a timely manner. I will continue to purchase from this company!
I have had nothing but great experiences from Uniform Advantage. Returns are so easy. The only draw back would be that you don't leave with items in your hand and wait until they arrive (usually quickly) at your door step. I always watch for sales and free shipping deals!
Ordered over $500 over two weeks ago. I keep getting told 'it will go out tomorrow expedited shipping'. Then today i live chatted and was told some of the items are unavailable. Are you kidding me! I have ordered for several years from them, but I wont anymore. As for there 10% inconvenience refund- that $5 doesn't do me a bit of good when we need our scrubs! What is the point of putting contact information if the company has no intention of using it! Obviously there management needs an overhaul!
I live in a small town and there's not very many places to shop for scrubs unless you enjoy the Walmart brand. Uniform advantage has the best selection I've come across so far. My favorite scrubs are the Cherokee infinity brand, they have just the right amount of stretch!
Whenever you have a problem with this company big or small, they will treat you as if you don't matter. Fully knowing that my departure from the company won't cause it to go out of business. However, you can't continue to run a business and be dismissive. Don't even think of getting anything embroidered here. Their guidelines are petty and expensive. Only minor mistakes in the ordering. Larger problems were handled deplorably.
Hello Michael! We would like to make this right and resolve the larger problems accordingly. Could you share your order number with us so we can contact you directly?
I've been shopping at UA for years and typically love the butter soft brand because they're so comfortable. Just recently bought some fun Disney prints too and they're super cute and I was lucky enough to find a few on a great sale!
I ordered from here my first time and it's very easy to operate the website to find exactly what I'm looking for! There is a wide selection of printed tops which is perfect for the pediatric setting I work in, thank you so much Uniform Advantage I love my new gear!
I have been purchasing my nursing scrubs for a number of years from Uniform Advantage. I found the web site on afternoon while searching for long scrub skirts. Not only did I discover the full length Buttersoft skirt but 3/4 length scrub tops to match. As an apostolic lady I have always been conscious of my personal modesty. I messaged the company a few months ago about 3/4 sleeve selections had gotten low. Shortly there after they had them restocked in new prints. I love wearing my modest, comfortable and cute scrubs to work. I have recommend this site to many modest scrub wearing nurses. Keep up the great selections and modest scrubs for us who feel modesty is a must!
I used to use Lydia's Scrubs and they were fantastic. Since UA took over, the service sucks. I've been trying to get scrubs with a logo placed on them for a month. No one there takes responsibility for anything and I'm transferred about 10 times every time I try to get an answer. Then I'm told it will be done in 2-3 days. When I'm told someone will call me back the someone never does. Truly a second rate outfit.
Hi Scott! I am extremely sorry you have had a difficult time placing your embroidery order. When we took on the Lydia's customers it was very difficult for Lydia's to provide full details on all custom logo accounts. Their system just would not allow for it. Could you message me your order details so I may look into this further and use this as a training opportunity to improve the process?
Where was all this when I was experiencing the issues? I called and emailed pictures with no response or received automatic email responses. Now that I've made my dissatisfaction public you want to try to smooth it over? No thanks.
Hi Amanda,
We located the transcript of your chat with one of our customer service agents from 2/19/22, and it appears the chat was disconnected before your issue could be fully resolved. Please reply with your order number or call us, as we are eager to take care of this issue for you.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
I have been a customer for the past 6 years. During this time the quality of the products have declined just as much as the customer service. Last year I had several problems with items because of the poor quality and I have noticed that scrubs are being made in Pakistan, Haiti, and Ghana. Depending on where it was made, the sizing and quality will differ. The customer service agents are not In the USA. Seems like they've now outsourced to another country where the first language is not English. This company seems more interested in improving their profit margin at the cost of quality not only in their products but also with their customer service.
Ugh I'm so sad I was so excited for these scrubs! I got this top in an XS in three colors... I normal buy a small but since reviews said it ran big I went with the XS... this fits like a large! I'm 120 lbs and 5'3. Very disappointing
Good morning Samantha,
We appreciate your sharing your feedback. I am terribly sorry that you feel disappointed with your purchase. Our Butter-Soft collection is designed to be loose and the cut on the top you bought is meant for customers who prefer a loose fit. I would recommend our Butter-Soft Stretch collection as the cut is a bit more form-fitting. I would suggest styles BSS362 and BSS346 for tops and styles BSS347 and BSS476 for pants. I will be more than happy to waive the return label fee for you, so that you can exchange those items you received for something that will fit you better.
If you would like to do this, please provide me with your contact information and we will reach out to you.
Thank you,
Christian Camacho
Contact Center Operations Manager
It has been 2 months since I requested a refund and over 30 days since the company confirmed they received my return in the original unopened package. I have spoken to 2 customer service agents, neither of which followed through on issuing a refund or further communication. I have sent 4 emails with no confirmation of action. Dont waste your money or time.
Dear Rebecca H.,
Thank you for your purchase from us and for your effort to leave a candid review. At Uniform Advantage we strive to provide timely, hassle-free returns and exchanges, as well as prompt, professional Customer Service, so I am dismayed to hear that such has not been your recent experience.
You mentioned that our warehouse has received the original, unopened package your order was shipped in. Regardless of whether your order was returned to us by the shipping company for some reason or refused by the customer (you), I apologize for the inconvenience and would love to have the chance to make this right for you. Please provide me with your contact and specific order information (order number and/or account number, if you have it); I will reach out to you personally to ensure a satisfactory resolution to this issue.
We are genuinely grateful that you chose to shop with Uniform Advantage; your business and satisfaction are important to us.
Sincerely,
Robin Grose
Customer Service Specialist
UA is my go to place to order all healthcare uniforms and accessories. Fast shipping, great quality, and a fraction of the price of most local companies. A big advantage is that they have so many designs, colors, and styles to choose from, giving you that personal touch to everyday uniforms. Packing is neat and tidy. Colors are very vibrant
I have been using this company for a few years now. I absolutely love the service. I always get what i order and it usually only takes 3 or 4 days! I do have 1 suggestion though, your website needs updating it's slow and hard to navigate. Otherwise no complaints! Thank you for a great experience!
We have used Uniform Advantage for over a year. We've had constant customer service issues. They promise delivery by certain dates and they almost never come through. Time after time our orders come late and the training and meetings we need them for are disrupted for lack of uniforms. They kept promising things would improve but they never did. If you don't care about customer service and timely deliveries of your needed uniforms then by all means give them a try. But, if you need to make deadlines and be able to believe what your vendor tells you, find somebody else. They simply are not up to the task.
Overview
UniformAdvantage has a rating of 2.4 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Hi Christina: I appreciate how frustrating it can be when an item doesn't meet your expectations. I'm so sorry that was the case as you received this order. Your description of the issue makes me wonder if you received a larger size that was accidentally mislabeled at the manufacturing plant. Another possibility, is that you purchased style PC62C or something similar which is popular with customers who prefer a more loose fitting garment. See Style PC62C by copying and pasting the following link into your browser: https://www.uniformadvantage.com/pages/prod/pc62c-scrub-tops.asp?1=1&frmColor=TEAL.
I'd also like to point out that any print style with a style number starting in PC, for example: PC62LWF, will mimic the same loose fit. To guide our customers with product selection, we always mention the type of fit within the product description paragraph.
Copy and paste the following link into your browser to see the product description for this item:
https://www.uniformadvantage.com/pages/prod/falling-leaves-wine-scrub-top.asp?1=1&navbar=4&frmcolor=
If you prefer a softer fabric that also washes well, I suggest our Butter Soft Stretch or Easy Stretch Collections. For a more form fitting top take a look at Butter Soft Stretch Styles#BSS452, BSS979 and BSS484 or Easy Stretch by Butter Soft Styles# BU543 and BU635.
I'd like to have someone on my team reach out to you to replace the top that you cut down and exchange your remaining items for ones that fit. Please respond with your order number and best time (EST) to reach you. I will have someone contact you right away.
I look forward to hearing from you,
Amy Indelicato
Director, Global Customer Support