Placed my order for a couple of tops and pant. Had embroidery raised on my sleeve with my name, lab title and degree! Super cool and arrived before expected date; approx 4 days or so. Anyway, can't wait to order more through Uniform Advantage. Love my uniform!
Uniform Advantage processed my order professionally. The weak link is UPS ZA that handles clearing etc.
I missed their call and then spent a week trying to reach them.
The staff don't answer the phone or respond to email enquiries promptly.
I would love to order more, but unfortunately UPS ZA service puts a real damper on the experience.
I always can find something on Uniform Advantage to fit my style and budget. Shipping differs- sometimes it takes a week or two, sometimes I get my order in a few days. Returns and exchanges are super easy too
Ordering was easy and so was shipping. However if you need to return an item even exchange it you have to pay $9 to use their label or pay full cost of shipping any other way. This absolutely ridiculous when they have very few store fronts.
I have used Uniform Advantage for about 5 years now and I have become a loyal customer. Their products are consistently good quality and I have yet to run into sizing issues of any kind. When I have had to make a return (for a fellow employee) the return process was easy.
I always get a lot of compliments on my patterned scrubs, and many people ask where I get my scrubs from. So all in all, I will continue to order from UA!
I recently purchased a couple of Halloween print scrub tops. I work in a pediatric office and like to have fun festive scrubs. The prints and colors are great and I get compliments every time I wear them. They are pretty true to size. I am always nervous to purchase clothing online but I measured myself how the size chart said to and they fit perfectly. I will definitely be purchasing more holiday tops in the future!
I shopped for the first time on 01/07/21. It was estimated that my items would ship by 1/11/21 and be received 1/15/21 if items were in stock. All my items were in fact in stock but I have not received any items or update on my order. So I can't comment on the quality of the products I purchased. But I can say that customer service and the shipping department could communicate better with customers. Especially since they make sure to take payment immediately and not when items are shipped.
Good Morning, Misa,
Thank you so much for making your first purchase with Uniform Advantage. I’m very sorry that you did not receive your order in the expected timeframe. If it still has not arrived, I would certainly like to research this to see what has occurred. Please send me your contact information and the order number and/or account number, if you have it, and I will reach out to you directly find out what has happened, and, more importantly, get your order to you. We definitely want you to receive your purchase as soon as possible!
Be assured that we charge your card only when the merchandise ships. If you saw the full amount appear on your debit card statement right after you submitted the order, please note that this wasn’t an actual charge; it was simply an authorization to verify that the funds are available. This authorization will clear after a few days, and the actual charge will be applied only when your order physically ships out.
I apologize for what so far has been a disappointing experience for you. Please do reach out to me so that I can do whatever is necessary to turn that around.
Sincerely,
Robin Grose
Customer Service Specialist
Don't do business with them. They have a large Google presence and appear on every app you will use from now on. They are Chinese ran company that will not return or change an order after it has been placed. No communication skills in customer service mostly Chinese answer the phone.
US Based Company 100%! We are a privately held company located in Fort Lauderdale, Fl and our packages ship out of GA. (Family Run for more than 30 years) We typically process orders quickly and can not change them after they are placed. (Sorry we are so fast) We offer live chat option, email and phone options. I would be happy to look into your order for you, but I am sure it has already shipped. Our only exceptions are embroidered or items on back order. Thanks a Girl who lives in Sunny FL!
I am a neurologist.
I bought two scrubs from them. After one day wearing it smells like pig. Terrible! My scrubs never smell bad like this in the past. I do not recommend it at all. It has a lot of plastic material. And return policy is terrible. Do not waist your money on their scrubs
Placed an order 11/11/17. Cancelled it today 11/21/17. Company use to be awesome. Based on this time around they have gone downhill. Will never order from them again and will tell everyone I work with to stay far away.
Purchased four sets of scrubs (tops and pants). Three of the four pairs of pants fit perfectly. The fourth was way off, like someone sewed together a medium and small pant leg. Sent them back. Received a pair with the same exact issue (could have even been the same set). I only need these for eight weeks of fieldwork. Here we are halfway through. Sent this set back with a note and they didn't bother to reach out. Refunded my money, which I am happy about, but I can tell they don't care at all about how anyone feels about their products and service.
The items I still have are of poor quality. Already falling apart and I've only been wearing them for four weeks. Never again!
Hello Stephanie! We value your feedback and we would like to make this right. Sitejabber is a new site for us, and we are just getting to know the system. Please email us at custserv@uniformadvantage.com and include your email address & name associated with the order. We would like to investigate the style and the brand of uniforms you purchased to ensure this does not happen to any other customers.
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I called the Sacramento store 34 times and the employees knew little of what was on the website and were also very rude and never called me back. I will never frequent the store again. I have to buy online and free shipping is not a good promo for the amount I buy. It should be a given. The cute patterns, colors and styles and petite items are only available in XS, S, M. Rarely do people who are PXL get a good selection. Toggle between Regular and Petite sizes and you'll see.
Fulfillment is extremely slow. I still haven't received my clothing and it's been over 2 weeks now. Not happy.
I recently bought about 8-9 pair of strictly scrubs stretch uniforms. I've been completely satisfied with them but my last pair was royal blue marked medium. They have to be miss marked. Actually a size large or extra large! There is no way I can wear them. They came in a set-so this means the top is useless too!
Hello, Rebecca,
Thank you for your purchase from Uniform Advantage. I’m so glad you are satisfied with most of your order but sorry that you are experiencing a sizing issue with one of the scrub sets. If all the sets were supposedly the same style and size but the royal blue one fit differently, it may well be that the royal scrubs were mislabled. Please accept our sincere apology for this disappointment and any inconvenience caused.
I hope you’ll give us a chance to look into the details of your order and turn your disappointing experience around. If you could send me your contact information and order number or account number (if you have that), I will communicate with you personally. If you’d prefer a more immediate response, please don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp
At Uniform Advantage we strive to delight the customer on each and every order. I’m very sorry that we did not reach that goal on your recent purchase, and hope that you will contact us so that we can get you the royal scrub set that you need. Customer satisfaction truly is important to all of us at Uniform Advantage; thank you again for shopping with us.
Sincerely,
Robin Grose
Customer Service Specialist
I had no problems navigating the web site and the ordering was simple. Arrived in a timely fashion even with all the holiday delays. My disappointment stems from the return policy. I might have exchanged a pair of scrub pants because they were too small but the fees were higher than the pants cost. Unlikely to order again.
Hi Eileen,
I’m so glad that you decided to make a purchase from Uniform Advantage and that you found the process simple and the delivery timely even during the hectic holiday season. I also understand how choosing the correct size can be challenging when ordering online.
We do strive to make merchandise exchanges as hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but recommended as the shipment is trackable and insured, which can be a lifesaver if the package should go astray on its way back to us.
When returning just one or two inexpensive items (which sounds like what you needed to do), many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This may well be more economical, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.
I would love the opportunity to transform your first purchase from Uniform Advantage into a better one for you. If the too-small pants are still in original condition and you would still like to exchange them, I’d be glad to waive that $8.99 return shipping fee. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally.
Thank you again for giving Uniform Advantage a try. Your business is important to us and we hope to have the chance to serve you again in the future.
Sincerely,
Robin Grose
Customer Care Specialist
Great prices and products...HOWEVER...The website is poorly designed. It takes an extremely long time just to edit your cart. If you get too many things in your cart it's nearly impossible to remove them or place them in the save for later. It gives me a migraine and it takes days and if that isn't enough time then it leads to months. It could take up to a year by the time you get your cart updated. Horrible, it makes me sick!
I gave up and bought scrubs somewhere else because I don't have that much time to spend on this website.
I spent nearly $200 on scrubs. All of them worked but a pair of pants. Uniform Advantage does not pay for return shipping and it is expensive! They hide this by sending you a return label with your merchandise, yet subtracting shipping costs from your return after they receive your items. I was supposed to get back $23 for the pants and they took $9 out of the return I was supposed to receive just for a small envelop with one pair of pants in them. Never using this site again, I got ripped off.
I ordered 3 Clinic coats from Uniform Advantage and had them embroidered. The coats were mad in Bangladesh and are so flimsy that the dry cleaner starch did not stiffen up the material. It looks very unprofessional and the coats are unusable. Customer Service told me the fabric changes through the year and offered 10% 0n my next order. No Thank you. Poor quality/Poor Customer Service.
Hello Mark,
We would like to apologize for the inconvenience caused by the fabric issues that you experienced with your Landau Coats and we appreciate the time that you took to share your feedback and allow us to find a solution for you and other customers who may have experienced a similar issue.
We would be happy to offer a solution that fits your needs; please contact our Customer Service Team once again via Phone, Email, or Chat with your order details. Please do mention this review and email when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I was leery about if the butter soft stretch jogger scrub pants would fit me to my liking. I am extremely picky about how my pants fit and look on me. I ordered two pairs of them. I put them on and I was very satisfied. They fit perfectly and I was relieved. They weren't to tight or to loose. I have ordered 3 more pairs of the same style in different colors and I hope when they arrive they are just as perfect as the other two pairs.
Will never order from this company. I should not have to pay for shipping to get an exchange. It will cost me more in the end than just going to a local scrub shop and purchasing it there. What a waste so much for a sale.
Hi Brooke, It looks like you might have received two different colors or items from two different collections. Please reach out with your order number; I'd love to help avoid this happening in the future and resolve your exchange.
Amy Indelicato
Dir, Global Customer Support
The scrubs I received were incredibly high quality and are my new favorites. The shipping was incredibly fast, even in the midst of winter weather, and everything was packaged well. Their color matching system made finding matching sets super easy and I feel their model pictures were pretty well representative of the real life product. I would love to see them expand the color selection of their Lauderdale line as it's my go-to as a petite girl!
Overview
UniformAdvantage has a rating of 2.4 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Anna,
Thank you for purchasing from Uniform Advantage. We’re happy that you found it easy to order from us, though unhappy that you will need to return the pants for exchange.
I’m not sure if that exchange will be made for another size, but I do know that it can definitely be quite the challenge to find the right fit for clothes when shopping online, since sizing can vary so widely from one item to the next, depending on brand, fabric, and style. For this reason we offer on our website a Size Chart & Fit Guide specific to each individual item. These charts indicate the actual body measurements (not garment measurements) that each size of garment is intended for. Of course, individual preferences as to how close to the body the clothes should fit are also an important factor. Please accept our sincere apologies if we did not provide the necessary information for you to choose the best size to purchase.
We do strive to make merchandise exchanges as safe and hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, though we recommend it as the know that the shipment will be trackable and insured (which can be important if the package should go astray on its way back to us). However, when sending back just one or two items, it can often be more economical to choose another method (USPS, for example). We are happy to process returns and exchanges that reach us via any carrier.
Thank you again for giving Uniform Advantage a try. Your business is important to us and we hope to have the chance to serve you again in the future.
Sincerely,
Robin Grose, Customer Care Specialist