I have been a loyal customer for almost 8 years buying new scrubs atleast 4-5 times every year atleast 4-6 sets each time. I love their product, however it is never an incentive, their thank you for shopping replies are always free shipping with a purchase of $99 or more. There is never any other promotions especially for their loyal customers. I have multiple orders and receipts. It would be nice. If every so often. There is a coupon worth using.
Customer service is bad! I've dealt with them a couple times and nothing ever got resolved. So time consuming to get damaged items replaced. If you do need to return one item, return shipping costs almost just as much as the original item. If you do buy and are not satisfied with your item, don't plan on anything being done about it!
They charge you shipping for returning your items or exchanging. You can get all your money back going through Amazon or buying at an actual scrub store. I bought 3 scrubs because I had one that I liked but the pants were a little too small so I decided to order a size up next time…. Same brand, it fit like trash bags. I end up submitting a return on all of them to find out I'm losing out on $40 once these are all returned. I am basically returning all 3 and only getting the amount of 2 scrubs back. That's preposterous. On one of them they are charging me more on the return label than they actually spent shipping it to me. Completely ridiculous. Don't buy from this place, it's a risk and not worth it.
Dear Naomi P,
Thank you for taking your valuable time to write to us.
We are sad to hear that the sizes you normally wear did not match the products you purchased, and we are very disappointed we did not meet your expectations on your recent purchase and would like to review your order and find out what went wrong. May you please reply with your order number so we can research and provide a resolution?
We are sorry that this Uniform Advantage purchase did not work out successfully and we thank you again for reaching out.
Sincerely,
Uniform Advantage
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Currently about to start my last year of nursing school! I've worked as a tech and student nurse the last 3 years & this is the only place I will ever buy my scrubs! They have so many options! I have yet to purchase any I do not like. Also their customer service is amazing!
My go to! I've been a nurse for nearly 20 years, Used to love this place for their excellent selection, I have tried some of the uniform advantage brand particularly the butter soft scrubs and they are unbelievable! The quality the color choice the design are all amazing.
Only thing they could do to make the butter soft scrub is better is to put loops for a badge on the tops but I'm hooked!
Also, even nowadays they are shipping without delay which is a plus. Will never go anywhere else!
It's kind of sad when a company doesn't even care about their customers. I've reached out multiple different times for an issue with my most recent order and have gotten radio silence. I purchased 3 different scrubs sets where 1 of the 3 sets did not match. The top was way lighter than the bottoms even though the website paired them as a match. They wanted $8.99 to return the top which was half the price of it since it was bought during the nurses week sale and then the sale was also over by the time I received the package so I couldn't even buy a different top to match the bottoms on sale. I just want this issue resolved.
Dear Justin R,
We are so sorry to hear about your experience with the products you recently purchased and really appreciate the time you took to share your concerns. We strive to delight you each time you shop with us and we will take care of this issue right away!
We are happy to inform you that we found your order and the email you sent to us; we truly apologize for not receiving a response in a timely manner, but it seems that the email you sent did not reach our customer service department. We were able to confirm that the garments purchased are not a set, and the top and bottom are from different brands. When purchasing items, it is always advisable to shop from the same brand and collection to make sure the colors and fabric match 100%. Our website has the feature “May We Suggest” which shows other styles and brands based on your search, but this does not mean that if purchased, the colors will match.
We want you to have a great experience with Uniform Advantage and for that reason, we will waive the return label fee. Please go ahead and initiate the return online using your order number and email address; select the top you would like to return, drop off location, review, and submit. You will see a charge in the return process, but don’t worry, I have added a note to your account to waive the return label once we receive the garment in our warehouse.
Please reach out to us if you have further questions or concerns and we will assist you promptly.
We hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our outstanding service and merchandise quality first-hand.
Paul Castro S.
Uniform Advantage | Customer Service Supervisor
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I've been to the location in Downtown Tampa and everything there was organized by color and whether or not the product was on sale. The employees were helpful and they even offer embroidery, depending on what your hospital requires. They gave me a 20% discount because I had my hospital badge with me. Would recommend this place!
I have to pay a $50US delivery fee to Canada, only for my order to arrive and owe another $83.05 to receive my package, which was $228.01. Taxing this at an additional +36%. Have not even received my items yet to see if they are even decent but will NEVER order from them again regardless, nor will anyone I work with now. Way to show respect to the nursing staff... not.
Hello, Tiffany,
Thank you so much for making a Uniform Advantage purchase. I am so sorry to hear about the frustrating experience you are having with your order from us. We love our Canada customers and strive to delight you on every order; please accept our apology for not reaching that goal on this occasion.
Orders shipped to addresses outside the USA are generally subject to customs duties and taxes levied by the destination countries. It sounds like what you are being charged are these fees. Unfortunately, these charges are determined by the government in the destination country and Uniform Advantage has no control over them and cannot even predict what they might be in any particular case.
For orders to Canada and some other countries, Uniform Advantage does offer the (optional) UPS I-parcel service, in which the duties and taxes are calculated and added to the order total at check-out, eliminating unexpected costs upon delivery. Orders placed for I-parcel delivery must be placed by the customer online (rather than by phone or mail).
Without any information on your particular order, we’re unable to research to see what has gone on in your case. If by any chance you placed an order for I-parcel delivery and it was not shipped that way, we definitely want to know about it so that we can make things right with you.
Please send me your contact details and order number or customer account number so that I may start my research and reach out to you directly. At Uniform Advantage we are very committed to customer satisfaction. I hope to hear from you soon so that I may look into the particulars of your order.
Sincerely,
Robin Grose
Customer Service Specialist
We have had no problems with Uniform Advantage thus far. We ordered several scrub tops. There was one we didn't care for much as far as fit (ran way big). We sent them back last week, so we will see if there are any complications. They do tend to run bigger than the size. We love the rest of them!
The selection and prices for scrubs are good here. I found what I wanted easily and it was shipped out in a timely manner. I've bought the brand I was buying before so I felt comfortable that it would work for me. When I got my top it was too large, which was disappointing as this site has the worst returns. For one, the shipping cost was already kind of high for a standard shipping (my family's company ships a lot so I'm familiar with the costs when you are a major shipper). Return shipping with their label is outrageous (over $8!). For all the hassle and the cost of their shipping plus the small return cost at the post office I'm not sure if it was even worth it. Total waste of money. In my experience, buying clothes without free returns or being able to try them in store is just not worth the risk. I learned my lesson, can't ever be sure. Won't ever use this company again. Amazon offers free returns if I have to shop online so I'll stick with that.
Do not buy scrubs from this place. They have extremely poor and rude customer service. I ordered two shirts and two pants from them and when I received them, I found that they were way larger than the stated size. I called and talked to a very rude person who instructed me how to return them which ended up costing me another shipping charge. When all was said and done, I spent 20 dollars to ship them to me and back to them and still have no scrubs. This has to be one of the biggest scams around.
I ordered almost $400 worth of scrubs 7/2/23. It is now 7/15/23. Just contacted customer service again for the 5th time and they said it will be another 8 business days until it's shipped. I have never had this type of issue with this company but I will never order my uniforms from here again. I will find somewhere else to spend my money. Save yourself the headache and go somewhere else.
Dear BM,
We would like to apologize for the inconvenience caused by the delayed shipping of the order you placed on our website.
We strive to provide a one-contact resolution whenever a customer contacts us regarding an issue with their order. Our orders are usually processed within 24-48 business hours from the time they were placed. If there are any inventory issues; customers are contacted via email.
We would like to investigate the disconnect in fulfilling this order and would appreciate it if you can reply with your order number so we may review and resolve your concern as soon as possible.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Do not order from them! The same scrubs I have been ordering from for years shrank after the first wash. Washed them how they were instructed. They won't give me my money back only a 10% coupon for my "neat visit" which expires in a week.
I will never shop from them again. Going to Mandela scrubs who are half the price for what Uniform advantage charges.
Dear Karlye V,
We are extremely sorry to hear that you are dissatisfied with your purchase. We strive to delight you each time you shop with us, and this issue will be seriously addressed.
We went through our order history, and we were able to find out that you have purchased distinct brands with us, please note that washing instructions change between brands to keep the quality of our items.
Of course, we understand how disappointing it can be when your purchase does not meet your expectations, this is why we would like to provide you with an alternative solution tailored to this specific issue. If you would like to discuss this further, please give us a call at 800.283.8708 or email us at custserv@uniformadvantage.com and we would be happy to get this issue resolved.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
The scrubs are great Material and comfortable.
However, when I order and put the code In for free shipping it doesn't take, I still have to pay the shipping fee.
My overall rating for this company would be a 5 start as far as products.
Very satisfied customer here
This site would be perfect if they would offer more options in the shipping department for Canadian! Every time I want to order I back up be cause of the enormous shipping fees. Otherwise they have all the great brands awesome deal and their liquidation section is pure gold!
I ordered an embroidered lab coat and they screwed up the embroidery. Did my title in upper and lower case (which anyone with a title would NEVER enter it that way). Refused to refund or allow me to return the coat. Offered me free embroidery, but wanted to charge me for an entire new coat. Seriously? I just spent 50 dollars for a lab coat I can't wear. Will not be ordering from this company again.
Hello Kristi! We value your feedback and we would like to get you an updated Lab Coat. Sitejabber is a new site for us, and we are just getting to know the system. Please email us at custserv@uniformadvantage.com and include your email address & name associated with the order. Please mention Sitejabber within your email.
UA is affordable for incoming healthcare professions! I will be attending nursing school in a few weeks and with an insane tuition, UA is the way to go! So many different styles to choose from and a variety of colors. I can get as much as i need without selling my kidneys!
Great variety of scrubs, lots of designs and different types of pants. I buy at least twice a year multiple sets of scrubs, and they never disappoint! I get lots of great comments on my uniforms. I love the fact that I can mix and match tops and bottoms as I like. The website is really great, with extensive explanation of the product and with possible matching top or bottom suggestions. I would definitely recommend Uniform Advantage, because they have a very big assortment and a lot of different brands to chose from. Nowadays, prices went up quite a bit but there are discounts almost all year long, and there are always new items or styles to try :)
Terrible experience using this company. I ordered many items over a month ago with nothing to show for it. The customer service will not help me in any way. I've needed these items for school and have yet to get a proper response. I am devastated. The card I used for the order shows pending so I do not want to charge my card again for another order. Worst place ever.
I received my order in 4 days. Very disappointed with the material, very stiff and it is not soft like they described. I ordered medium size and they fit me like XL Returning is a big hassle, we need to fill out the return form with each item number, color, size and reason code for all items that you return. I paid a lot to return, I am never ordering from them again.
Good Afternoon, Saritha,
Thank you so much for sharing your feedback. I was happy to see that your order arrived in a timely manner, though very sorry to hear that you were not happy with your merchandise. We endeavor to delight the customer on each purchase, so we’d like to turn your disappointment around, if you’d let us.
We offer a wide variety of brands, each one with its own fabric characteristics, and I’m not sure which particular items you might have ordered. Our own Uniform Advantage Butter-Soft and Butter-Soft Stretch lines are designed to gradually soften a little more each time they are washed. The Butter-Soft collection is designed to fit more loosely, while the Butter-Soft Stretch is often a better choice for those wanting a closer-to-the-body fit. Our knowledgeable customer service agents would be happy to help you find garments that will fit perfectly as well as feel good on your skin. Please feel free to call us at 1-800-283-8708, where we are at your service at from Monday to Friday, 8am to 9pm Eastern, and on Saturday and Sunday from 10am to 6pm Eastern.
Uniform Advantage does strive to provide hassle-free returns, so I’m sorry to hear you have had difficulties with that process. Be assured that the information we request on the return form is not intended to inconvenience you but rather to allow us to analyze which items are returned to us and why so that we may improve our merchandise and service.
Do contact us if we can be of assistance with your return. Should you decide to exchange your items, I’d be happy to waive the return label fee for you. Simply provide me with your contact information and order number and I will reach out to you right away.
Thank you,
Robin Grose
Customer Care Specialist
Overview
UniformAdvantage has a rating of 2.4 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Ashley,
Thank you for your purchases from Uniform Advantage. I am very sorry that you seem to have had issues with a couple of orders now. Our teams work very hard to delight the customer on each and every order, and I apologize on behalf of all, especially those of us in customer service, for having fallen far short of that goal with you so far. I hope that you will give us the opportunity to turn your disappointment back around.
Without the specifics of your order(s), however, I’m unable to address your concerns in any practical way. I’d love to have the opportunity to do so, though, so if you are open to that, please send me your contact information and order number or customer account number (if you have it) and I will reach out to you personally. Be assured that we take your satisfaction very seriously.
You mention that the colors didn’t match on your merchandise. I know that can be very frustrating, and I wish I knew which exactly which garments you have this trouble with so that I could delve into this further and find a satisfactory solution for you. Fabric composition is very important in color matching, as different materials absorb dyes differently. For this reason, we always recommend choosing items from the same brand and from the same line (that is, made from the exact same material) so that the colors will match precisely. Garments with different fabric make-ups may very well not match even if they have the same color name.
We do strive to make merchandise returns and exchanges as hassle-free as possible. As mentioned on our return form, if you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but we recommend it as it guarantees that the shipment is trackable and insured—something which can be important if the package should go astray on its way back to us. Of course, we are always happy to waive that return shipping fee if you need to return an item due to a mistake on our end.
When returning just one or two inexpensive items for refund or exchange, many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This can more cost effective, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.
I apologize for the less-than-perfect experiences that you have had with us. I look forward to hearing from you so that I can research this further and, more importantly, get you the scrubs you need as soon as possible. Your satisfaction is very important to Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist