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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.2 stars from 633 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 4th among Uniforms sites.
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Gina the Rep was very rude and condescending. I called to get an adjustment on my order because when my order was received 3 days later I received offers and coupons for alot less on the items I just purchased. Gina would not honor it, and refused a manager. Not purchasing from this company again. Gina you failed a customer.
I will not be a return customer. I ordered a package from Uniform Advantage. The package was supposedly delivered to a locker system in my apartment complex. There was no package in the locker when I went to retrieve it, the locker was empty. I have been in contact with the locker company, the apartment complex management, and fed ex, no one has been able to find my package. The "proof of delivery" photo fed ex provided is of the outside of the locker, no photo of the package itself. Uniform Advantage refuses to refund my money or replace the lost items based on the "proof of delivery" fed ex provided. I was instructed to file a police report, which I completed. I have had a few online orders go missing in the past from different companies, my items were always either replaced, or I received a refund. This is the first time I have experienced a company refusing to provide any sort of compensation for a lost order. This has been a horrible experience resulting in the very first negative review I have ever written. I hope this helps prevent this happening to anyone else in the future.
Hi Cara J.
We are so sorry to hear that your original order never made it to you. We know how frustrating it is when something you are looking forward to does not arrive as expected, and we sincerely apologize for any inconvenience this caused.
We are happy to let you know that we processed a replacement order for you right away and we are happy to confirm that it was delivered to your address today, June 11,2025.
Please let us know if everything looks good or if you have any questions at all. We are here to help!
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage. Com
Website: www.uniformadvantage. Com
Other questions? Help. Uniformadvantage. Com
They lost the original order, took over a week and multiple phone calls/emails to get a replacement order. Replacement order was incorrect. Told me I have to pay to return the incorrect items to get a refund. Didn't have the items for the event I ordered them for, what a waste of time and money. Will NEVER use this company again.
Dear Kristen S.
We are truly sorry to hear about the significant issues you have encountered with your recent order, from the initial loss to receiving an incorrect replacement. We understand how frustrating this must be. We want to assure you that we take these matters very seriously and are fully committed to finding a swift and satisfactory resolution for you.
To help us investigate this situation thoroughly and expedite the correct resolution for you, could you please reach out to us directly with your order details? This will allow our team to review your case and take immediate action.
Please contact us via email to custserv@uniformadvantage. Com or by calling us at 800.283.8708 and we will be happy to review this further making sure to resolving the issue promptly.
We are looking forward to hearing from you so we can work towards a resolution. We appreciate your patience and understanding in this matter.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage. Com
Website: www.uniformadvantage. Com
Other questions? Help. Uniformadvantage. Com
Since 2016 I have purchased the long sleeve scrub tops in size medium. I always have them embroidered with my name and title. The fit was perfect. I have always ordered size medium in womens pants. No matter the style these were perfect. Never returned any item. I recently spent $ 122.00. Two long sleeve scrub tops@ $19.99 each plus $7.99 each for embroidery in size medium. These barely fit over my head, are so tight they hang up on my hips. The chest is suffocating. These are useless because I cannot return embroidered items. Two pairs of matching pants@ $17.99 each in size medium. The pants barely come to the middle of of hips. Also useless due to paying return shipping. The one hoody is very poorly constructed. Will wear to work in the yard. Strange thing I even weigh 11 lbs less than the last time I ordered these items in medium. These items were made in Haiti, perhaps their sizing is for their people. I will not waste another dime ordering from Uniform Advantage. The quality is so poor and the sizing cannot be trusted. I take pride in my professional appearance. Uniform Advantage can no longer meet my standards. I have advised coworkers and staff to not waste their money with this company.
Dear Regina C.
Thank you for reaching out and sharing your feedback regarding the sizing of your recent scrubs. We understand your frustration with the fit and the fact that embroidered items are non-returnable.
We want to clarify that the style numbers that you have ordered previously have been discontinued, these were the styles UA718C for the top and UA32C for the pants. The current styles that you received, BSN1718 for the long sleeve and BSN1147 for the pants, have different measurements because they are from a different collection.
Please note that transitioning between styles can lead to sizing discrepancies, this is because we offer different styles and collections to suit our customers’ needs. To help ensure you find the proper fit, we strongly encourage you to review and follow the measurements provided in our size chart, which can be found here:
https://www.uniformadvantage.com/sizing-information.html
Taking your measurements and comparing them to the chart is the most accurate way to determine the correct fit for you.
We understand that this situation is not ideal, and we regret any inconvenience it has caused. While embroidered items can't be returned as per our return policy, we want to ensure that you are satisfied with your future purchases. Please reach out to our customer support team by emailing us at custserv@uniformadvantage. Com or by calling us at 800.283.8708 and we will review the situation further to come up with an appropriate solution to this scenario.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage. Com
Website: www.uniformadvantage. Com
Other questions? Help. Uniformadvantage. Com
-order scrub pants, undershirts, and scrub jacket… material was nice and fit true to size
-colors didn't match school colors so I had to return, issues with the return that someone had to email a return label
-returned 2-3 weeks ago and still haven't been refunded my money
Dear Paula L.
Thank you for taking the time to share your feedback regarding your recently purchased scrubs. We are sorry to hear that the color did not meet your expectations and that you had to return them.
We understand your frustration with the color discrepancy. We want to clarify that the brand and collection you selected for your recent purchase are different, we can see that you selected “Butter Soft Stretch” for the under scrubs and the jacket, and “Easy Stretch” for the pants. This difference in brand and collection results in slight variations in color, even within what might seem like the same color family.
To ensure color consistency in the future, we highly recommend using our “Finish Your Look” tool on our website. This tool allows you to select matching items from the same brand and collection to ensure that the color is the same.
We also want to inform you that your refund was processed on March 12th. Please allow 5 to 10 business days for the refund to reflect in your bank account, as processing times can vary depending on your financial institution.
We value your business and hope this explanation helps. We are committed to providing accurate information and a seamless shopping experience. If you have any questions, please do not hesitate to reach out.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Their sizes are no longer the same, much smaller then even a year a go. And the quality Is poor. A seem not sewed and it hasn't been worn yet but because they tag is off can't return it. The seems aren't straight, and you can see where they have to resew due to mistakes.
Also you have to return and pay return shipping so there's no way to even get a full return for the items you bought. This is my last time shopping here as they quality is not worth the over priced and bad costumer service
Dear Chase J.
Thank you for reaching out to us about your recent scrubs purchase. We are so sorry to hear that you are experiencing issues with the quality and seams of your scrubs. We take all feedback regarding the quality of our products very seriously and we appreciate you bringing this to our attention. We are committed to providing our customers with high-quality and well-made scrubs and we will be happy to further review this situation to come to a positive resolution.
We want to make things right for you. To help us investigate this further and find the best resolution, please reply to our email with additional pictures of all the affected scrubs, along with a picture of the inner tags that are non-removable.
We will be happy to review the pictures and discuss the next steps with you. We are committed to finding a solution that meets your needs.
We value your business and appreciate your understanding. We look forward to hearing from you soon.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I wear an xl so I ordered more xl scrubs. They are much smaller now. And forced to pay to return so you can't never truly get your money's worth back
I tried on scrubs at the show and the xs was a good fit, but I wanted something looser, so ordered smalls. They fit so much worse! The shoulders are waaay too narrow (by 2-3 inches) that performing surgeries in them is difficult. And for the price, not worth it at all, even though the fabric was soft and had a little stretch. Very disappointed.
Dear Kyrs W,
We would like to apologize for the inconvenience caused by the sizing issues you experienced with your purchased items and, truly appreciate your time to share your feedback.
We strive to provide a quality experience to all our customers with their purchased items. This is why we decided to add a size chart that is available for all our items. We strongly advise following it to choose the right size, as it is updated according to the actual body measurements.
There are times when we waive the return shipping fees, but this may not always be the case, however, we do want to make sure that all our customers are happy with our service.
We are extremely disappointed we did not meet your expectations and would like to review your order and find out what went wrong.
Could you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage® | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I ordered a set of scrubs for my grandaughter for christmas in the same wine color. They are 2 different colors of what is suppose to be a wine color no way could she wear them together. Very disapointing. Order # *******635,( phone won't upload picture of receipt sorry.)
Dear Ronald P.
We appreciate you taking the time to share your valuable feedback with us. We understand your frustration and sincerely apologize for any inconvenience this may have caused.
We were able to locate your order and after reviewing it, we can see that the selected scrubs are from different collections, in this case, the pants are from our "Easy Stretch" collection and the top is from our "Butter-soft” collection. Please note that colors will vary between collections, and we recommend our customers to purchase their sets in the same brand and collection to ensure that the colors match.
To make sure that you receive your perfectly matching scrubs in the future, we highly recommend using our "Finish your look" tool on our website, this tool allows you to select matching tops and bottoms from the same brand and collection, ensuring that the colors match. You can find this tool by clicking on the scrubs that you want to purchase and scrolling down below the item description.
In this case, we would kindly suggest you visit our easy-to-use return portal to return or exchange your order, you may visit it here:
https://www.uniformadvantage.com/return-policy.html
If you need help with placing your new order, please feel free to contact us at 800.283.8708 and we will be happy to assist.
Thank you for your feedback and we hope to have the opportunity to serve you in the future.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I ordered on 12/2. It was paid and it's now 12/16 and no sign of my order. Very lousy service. Will not buy anything else there.
Dear Dian Dooge,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order.
Your order, placed on December 2nd, was promptly shipped on December 3rd when it left our warehouse and was handed over to the carrier. Unfortunately, during this time of year, some deliveries experience delays due to increased holiday volumes, which are beyond our control. That said, we completely understand how disappointing this situation is, and deeply regret the impact on your trust in our service. We continue working closely with the carriers when a tracer is open to get updates to resolve the issue as quickly as possible.
We acknowledge receipt of your email on December 16th, 2024, and immediately opened a tracer with USPS to investigate and determine what happened with your package. We also replied on December 16th, 2024, to advise you of the investigation timeframes set by the carrier.
As a token of good faith, we created a replacement with expedited 2-day shipping.
We value your feedback as it helps us improve, at Uniform Advantage, we strive to ensure our customers receive their orders promptly and hassle-free. We are committed to addressing delivery issues like this and will continue working with our carriers to minimize such delays during the holiday season and beyond.
We hope we can have the opportunity to regain your confidence in the future.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I purchased Butter Soft original scrub pants. They are huge around the hips and tight in the calf are. Extremely uncomfortable. Will be returning
Dear Kat N.
We apologize for the inconvenience caused by the scrubs that did not fit. We understand how disappointing it can be to receive a product that does not meet your expectations.
To ensure the best fit for your orders, we recommend our customers to carefully review our size charts. Our size charts are designed to help you find the perfect fit and will show you the measurements for each scrub to select the right size for your needs.
We have included a link below to help you determine the best style to suit your needs:
https://www.uniformadvantage.com/en/faqs.html?c=product_info
Regarding your return fee concern, there are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are always shipped for free. However, we want to make sure that all our customers are satisfied with our service. You will only need to contact our customer service team at 800.238.8708 or by emailing us at custserv@uniformadvantage.com and our team will be happy to get this taken care of.
Thank you for your feedback and we hope to have the opportunity to serve you in the future.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I will never purchase scrubs from UA again. Two times, I paid extra for 2 day delivery and it took 5 days for delivery. Ridiculous
Dear Lorie H.
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how upsetting it must be to have your orders delayed and we hope that you allow us to make things right.
As per our shipping guidelines, packages are only delivered Monday through Friday, excluding weekends and holidays. Our shipping guidelines also state that all orders placed after 4 PM EST will ship until the next business day.
Upon reviewing your order, we can see that your order was placed on 9/12/2024 at 6:01 PM EST. Based on this, we shipped your order on 9/13/2024 and because of the weekend, your order was delivered within 2 business days on the 9/17/2024. You may find more details about our shipping guidelines below:
https://www.uniformadvantage.com/shipping-rates.html
We would love to have you back as a customer, and as a token of good faith, we would be happy to honor a 10% discount and free ground shipping on your next order, just contact us and mention this review to honor it.
We sincerely apologize for any inconvenience caused and hope for the opportunity to serve you better in the future.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Ordered on the 5th suppose to get my package on the 11th it's now the 13th it's not here and no shipping info on FedEx, Called FedEx and nothing called uniform advantage and it won't be here till the 16 ne we ordering again
Dear Janette S.
Thank you for choosing Uniform Advantage and for taking the time to write to us. Your satisfaction is extremely important to us and we are very disappointed that we did not meet your expectations on your recent purchase.
We would like to inform you that, per the standard shipping service, it takes up to 4-8 business days from the date your order was placed for a complete delivery. You may see our processing and shipping guidelines on our website by clicking on the below link:
https://www.uniformadvantage.com/shipping-rates.html
We are happy to let you know that we found your order and looked it over. FedEx shows a confirmed delivery of your package on 9/14/24, per the standard shipping guidelines of 4 to 8 business days.
Please don't hesitate to reach out to us if you have further questions or concerns and we will help you right away.
Once again, we do apologize for any dissatisfaction or inconvenience this may have caused you.
Thank you for choosing Uniform Advantage
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I am disappointed with the recent purchase experience. Despite selecting the PayPal 4-installment option, a glitch on Uniform Advantage's end led to the order being processed as a full payment. Upon requesting cancellation and modification for affordability, the customer service representative's refusal and interruptions were disheartening. I wonder if theyare concerned about the way handling customer concerns like this could impact their company's reputation for customer service excellence? When customers encounter challenges like payment processing errors and uncooperative service, it can significantly impact a company's reputation for customer service excellence, and lead to a slew of bd reviews across the web. Needless to say, this was their second chance with me and my staff. I will never order from this company again.
D.Greenaway, MSHA/MBA, CDP
Dear Diedra,
Thank you for bringing this to our attention, we apologize for the frustration and inconvenience you experienced. We understand how disappointing this situation has been, and it departs from the high level of customer service we stride to provide for our customers.
To ensure that we provide the best shipping service possible and to avoid possible order delays, our system does not allow us to cancel an order or modify it once it starts processing, however, we understand the urgency of your request, for this reason we escalated your case with priority and were able to cancel your order before it was shipped. Please note that any pending authorizations will clear and go back to your PayPal account in 7 to 10 business days.
We would also like to provide you with information on how PayPal works pay in 4 with Uniform Advantage, when an order is placed with this payment option, we can only see that it was paid with PayPal and for the full amount, this is because the loan agreement is with PayPal directly and according to PayPal policies, they do a preauthorization for the full amount when this payment option is selected, you can find more information here:
https://www.paypal.com/us/cshelp/article/why-is-there-a-pending-authorization-shown-in-my-paypal-activity-for-my-pay-in-4-transaction-help465
We would like to apologize again for any inconvenience this might have caused and please feel free to reach out to us if you need assistance.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Informs specific date of delivery but delayed. Also, the petite size of the scrub pants is way too long; I am about to return, but it's not for free. Please don't waste your money here; choose where there is also free return.
Dear AC.
We are deeply sorry for the inconvenience caused by your order delay; we understand how important it is to receive your order in a timely manner, and we hope that you allow us to make things right.
Regarding your order being late, we would like to get this resolved for you, however we would require to have your order details before we can review the cause of the delay. Please contact us with your order details at 800.283.8708 or send us an email to custserv@uniformadvantage.com.
Regarding your sizing issue, there are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are always shipped for free. However, we do want to make sure that all our customers are happy with our service. Please contact our customer service team and mention this email to have one of our representatives get this resolved for you.
We also have an extremely useful size chart on our website that helps our customers select the correct size based on their measurements. We have included a link below to help you determine the best style to suit your needs:
https://www.uniformadvantage.com/en/faqs.html?c=product_info
Thank you for your feedback, and we appreciate the opportunity to improve your experience.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I usually wear an xl so that's what I ordered. These things fit like a balloon. They are huge on me. I'm trying now to wash them in hot water and dry on high heat. Hopefully they shring a lot because I start a new job in 2 days but they would have to shrink A LOT!
Dear Angie K.
We would like to express our apologies for any inconvenience you may have experienced with your recent purchase, we take your feedback very seriously and we hope that you allow us to make things right.
Please allow us to share the following information with you to ensure that you select the correct size:
We have an extremely useful size chart on our website that helps our customers select the correct size based on their measurements. You can find our size chart by going to the specific style that you are interested in and clicking on 'Fit & Size' located below the size selection. The provided measurements are actual body measurements. If your measurements match any of the sizes, you should choose that size. The size chart also offers some measurement tips. There is usually a tolerance margin of up to 3/4' for a size.
We have included a link below to help you determine the best style to suit your needs:
https://www.uniformadvantage.com/en/faqs.html?c=product_info
We would also be happy to exchange your scrubs if you feel like this is not the correct size for you, you will only have to return your purchased scrubs in their original condition and follow our easy return-exchange portal below:
https://www.uniformadvantage.com/return-policy.html
Once again, we would like to apologize for any inconvenience or dissatisfaction this may have caused you and we do appreciate your feedback.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
There is nothing fast about the overpriced shipping - and the FedEx tracking info is usually incorrect. FedEx refuses to ring our doorbell when deliveries are made which increases the risk of porch pirate theft.
The products you receive are not labeled in a way that corresponds to the catalog or online descriptions so it's hard to verify your order. Items also easy to over-buy.
Product colors really do vary disappointingly across products - even for the UA branded lines
Great selection of scrubs across multiple vendors.
Prices have increased significantly over past couple of years.
Customer service is obtuse.
Dear Robert G.
We’d like to apologize for any dissatisfaction you may have experienced with your recent purchase. We take your feedback seriously and want to ensure we address your concerns right away.
We would like to review your order to assist you with the order delay, please feel free to contact us at 800.283.8708 or send us an email at custsev@uniformadvantage.com with your order details and we'll be happy to take a look, of course, if your order was delayed and you paid for extra shipping, we will honor the extra fee that you paid.
Regarding your scrubs not matching with the description online, we would like to get more details on this matter to assist you; please contact our Customer Service Team once again via Phone, Email, or Chat with your order details. Please do mention this review and email when contacting us to better assist you.
Regarding your pricing inquiry, we do feature emailed promotions from time to time. Simply click here https://www.uniformadvantage.com/pages/misc/secure/coupons.asp to sign up today to receive exclusive Uniform Advantage coupons, promotional codes & "online" only special offers like free shipping, flat rate shipping, discount Uniform Advantage deals, new product updates and more. If you have signed up with us in the past, please visit us again to ensure you are receiving our emails.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you and we look forward to hearing from you.
Uniform Advantage® | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Due to other staff at GMC mentioning this site as their go to for their scrubs. This is where I came for mine.
So I placed my order let's start there. The site boasts free shipping on orders if you spend x amount or better.
Well my order certainly did exceed the minimum requirement for the "free shipping" and i was still charged shipping. I ordered true to my size in both scrub top and bottom.
My order arrived and I was estatic until I tried my uniform on. My top I ordered in 4XL and my bottom I ordered as a 3XL both of which are true to my size and neither of which fit and here it comes.
My scrub bottoms are to big and my scrub tops are just small enough to be considered unprofessional.
So basically I have a set of over priced pajamas.
Hello LK,
We would like to apologize for the inconvenience caused by the sizing and discount issues experienced with your purchased items and we hope that you allow us to make things right.
We will be more than happy to honor your free shipping promotion; you will only need to mention this review and call us at 800.283.8708 or send us an email at custserv@uniformadvantage.com to honor it.
Regarding the sizing issues with your purchase, to ensure that you are selecting the correct size, it is best to know your measurements. As we have a wide and wonderful variety of products and measurements may vary depending on the style and manufacturer.
On our website, we have a specific Size Chart for the product, which will help you choose the correct size based on your body measurements. We have included a link below to help you determine the best style to suit your needs:
https://www.uniformadvantage.com/en/faqs.html?c=product_info
Of course, if you still need to return or exchange your items, please feel free to contact us and our customer service team will be more than happy to assist with your request.
Once again, we do apologize for any dissatisfaction or inconvenience this may have caused you and we look forward to hearing back from you.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Placed an order over a week ago. Paid for fast shipping and my order should have been here within 4 days. Still waiting. Customer service is of no help. Now I'll have to go the Better Business Bureau to get help. Used Uniform Advantage for a decade but this year all I have had are problems. The last 3 orders have been a nightmare. Do yourself a favor and just go to an actual store and buy your uniforms.
Dear Kelly M.
We deeply apologize for the inconvenience and frustration you have experienced with your recent orders. We understand how upsetting it must be to have your shipments delayed.
We regret that despite our attempts to assist you with the orders shipped, our Customer Service Team was not able to help you as promptly as we’d like and, as a result, you had to go through such a difficult experience, especially after being a loyal customer for such a long time.
We have sent you an expedited replacement for the missing shipment and refunded you for the original shipping. We are also working with our shipping partner to resolve these delivery issues. Your experience is important to us, and we are taking all necessary steps to ensure this does not happen again.
We truly appreciate your patience and understanding during this time. If there is anything more we can do to assist you, please let us know. We value your continued support and are committed to making things right.
Thank you for bringing this to our attention.
Sincerely,
Uniform Advantage
I totally recommend to buy scrubs here!, I ordered a koi scrub and I love it! The material is so soft, and it arrived on time with no issues!
I ordered some scrubs from uniform advantage as the styles were a bit different and different. The material was very thick and uncomfortable. The size was not quite right for me. To make a return You have to go the return portal. This creats a DHL label. Here is the catch. I was charged £45 which will be deducted from my refund. This leaves me totally out of pocket. I contacted the agent who said you can return via any means. The website is not clear on any of this when looking at the return policy. I ordered from the UK from the U.S. So people be careful.
Thank you for taking your valuable time to write to us.
We are sorry to hear about the issues you had with your recent order. Oftentimes, when a customer feels like the items purchased did not match their requirements, we waive the Return Label Fee as a courtesy, but that is not always the case.
We are extremely disappointed we did not meet your expectations.
We have instructed our return team not to charge you for the return shipping cost.
Upon review, we see we received your return on 5/15/2024.
The returns department is currently processing packages received on 05/14/2024. You can expect your return to be processed in 2-3 business days. You will receive an automatic email confirmation once your return is processed.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
If you have any further questions, please send us an email to custserv@uniformadvantage.com or call us at +1-954-626-2100 and we would be glad to assist you further.
Thank you for contacting Uniform Advantage.
Uniform Advantage® | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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Dear Andrila,
Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your interaction with one of our agents left you feeling like you were not properly assisted. That is definitely not the standard of service that we aim for, and we want to make sure that this situation is resolved.
Please be assured that we take your comments very seriously. We have addressed this matter internally and have taken the necessary actions to investigate this behavior and ensure our team provides the courteous and helpful service our customers deserve.
Regarding your discount question, we want to confirm that, as per our recent call, we have honored a 20% discount on your item P700 NAVY M, which was the only item not previously discounted.
We truly appreciate you bringing this to our attention, as your feedback is crucial in helping us improve our service. We value your business and hope to provide you with much better experience in the future.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage. Com
Website: www.uniformadvantage. Com
Other questions? Help. Uniformadvantage. Com