Overview
UNice has a rating of 4.5 stars from 783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
The hair came in a beautiful box, no smell, ready to go! Loved the length, shine, and texture.
It was very easy to order and I received my order in a timely manner.
Worst wigs ever. Nothing like the pictures. The workmanship is horrible. Never ever EVER EVER EVER AGAIN. YOU HAVE BEEN WARNED!
I love the service, no hassle when I ordered and I received everything that was pictured
I LOVE THE QUALITY OF MY HAIR, EVERYTIME, THIS IS MY FIFTH PURCHASE THIS YEAR! Always get compliments when I'm out!
The hair came fast, the color is beautiful. Fast shipping
Promo codes, fashioning, and Afterpay I love this site!
Please add more 12 inch color styles for your Senior Customers.
DO NOT do business with this company! They are liars and will steal your money. I ordered a glueless wig from here and spent $200. For one, it says it ships from the United States with 48-hour delivery. That is a LIE! It shipped from China and it took 10 days to get it. I ordered it on 1/13/23 and did not receive it until 1/23/23. When I finally received it, I tried it on and it was too big. That same day I emailed them and said it was too big and that I would like to return it. They did not respond until 2 days later, asking for pictures of the wig in VERY broken English. I didn't even understand what they were saying. I sent pictures. Then they requested more pictures of the lace and kept referring me to their return policy and filling out a form on my account, which I couldn't do because it was not marked as DELIVERED. It was a glueless wig, so nothing was done to the lace. On 1/28/23 they finally sent me the address of where to send the wig and asked me to pay for the return and send them the tracking number. At this point, I called them out and said that their policy says free returns. Then they respond with oh, we will send you a return label. I finally receive the return label on 1/31/23. This is over a week later from when I first reached out. I tracked the package and saw that my return was delivered on 2/6/23. I sent them a message to let them know. They proceed to tell me that they will only by giving me an 80 PERCENT refund due to the wig that I NEVER wore being "frizzy" and "smelly". I told them that that is completely unacceptable for a wig that I never wore and that I would post a bad review on every single site possible if I did not get a full refund. They responded with "got you. Just trying to see what happened. We will send refund in 48 hours". They finally gave me a refund on 2/9/23. This is 2 1/2 weeks later from when I first reached out. They still are going to get this review because this company is trash! I should've known something was up with this company when I saw that they delete all comments off of their Facebook page. Also, check them out on the Better Business Bureau. They have an F. Next time, I'll do my research ahead of time. This company is shady. They also blow up your phone via texts, app notifications, and emails several times a day. Half the time, when you click it, it's lying about the deal offered. Never again.
It can be better if I can talk to someone before spending my money.
It can be better if I can talk to someone
Love it. I like that it has sales on different type of hair styles.
I love UNice! Best quality of hair and great prices. Love the texture, true to length.
Great easy and fast! I absolutely love it! I wish I could be a wig model for the company!
Great prices and great quality as well I'll be definitely shipping again
Delivery was super fast, and the hair is so soft and amazing!
No complaints, I love every unit I purchase, totally worth the money.
Very easy! It was easy to order and arrived so quick!
I was very disappointed my order was not correct I order body wave you guys send me curl hair
Hello Hanna H,
We checked your order, it was on Jan 24,2017, the order was 4 bundles of loose wave hair, not the body wave hair, we checked all orders from you, and didn't find any communication for your order.
If you encounter the situation of sending the wrong goods, please contact customer service immediately after receiving the goods, and provide unpacking videos/pictures, order details, and a packing list. We will verify and investigate with the factory to help you solve the problem.
Sincerely yours,
UNice team
Excited to see my wig
It it perfect cant wait to put on for vacation
Easy and love the points system! Also, I love that you can change the currency on the website
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
- Visit Website
- Culver City, CA
- Edit business info
Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacob V, I hope all the luck in the world to you.
Each opinion is important. We will try our best to continue to provide better customer service to all customers.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team