Overview
UNice has a rating of 4.5 stars from 785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
I bought 2 wigs from unice and one was a blonde wig that was supposed to be a side part but had a middle part! The other one was a 26' body wave wig and this hair look good on the surface! Only it is horrible the hair tangles and sheds bad! The fore I contacted Unice on chat and was informed to email and send pictures. Which I received no response so I went back to the chat and the told me to send pic to a message number. I did that and sent another emailed again and pics on the chat! The lady was rude calling me dear and l told me she sees i'm wearing it! When I put it on to take pics and send a video! Long story short the refused my refund but offered me 30% for being a valued customer! Because i've bought hair in the mall in Cali hair was authentic even online! Only this hair is completely crap and the way I was treated will never buy from them again! So make sure your hair is authentic because they will not compensate you! I feel they are more interested in enforcing their policies vs customer care or looking into issue! I will never shop here again and will return the blonde wig thank God I didn't cut it he lace or try it! I feel robbed!
I love this glue less wig. It was pre-cut, pre-bleached, pre-plucked with baby hair attached. The hair is EXACTLY like it's pictured. I had so many compliments on my hair. I got 22 inches 10/10!
It went smoothly and came faster than I thought it would. The hair was soft and the length I asked for. I don't think anything went wrong with the order.
I was super excited to see my hair but my expectations drop, because the hair wasn't full and the frontal was short (not reach my ears).
Ordered UNice Bye-Bye Knots Wig 7x5 Glueless Lace Body Wave Wig With Pre Bleached Knots Plucked Hairline 180% Density on 11/21/23, fast delivery. Inquired back on 11/26 because I didn't receive a tracking number, but the Bot that takes your questions could not pull up order. Then I tried phone number it was disconnected. Tried whatsapp but it directed you to website. Finally someone emailed me back and said hair wasn't available it had to be customized, and it will take 10 days. They asked if I wanted it shorter, I declined. I asked several questions they refused to answer, like it's already been 5-6 days the customization should be halfway finished, correct. No response, when will it be shipped, no response. Very unprofessional, short answers, canceled ordered. Horrible customer service
Bad points it does not say on website it takes longer to customize anything, frankly I didn't even order anything additional, just want was on website.
Hello Ebony C, Really sorry we take full responsibility for this issue.
UNice Bye-Bye Knots 7x5 Glueless Lace Wig is the most popular product. The production of lace wigs requires many steps, including Preparing the Lace, crocheting the hair on the lace, adding hair weft on the wig cap, high-temperature shaping, quality inspection, etc. crocheting the hair on the lace, pre-bleached knots,pre-plucked and pre-cut lace are purely handmade, and the demand for the product is high, which affects the production schedule, and the number of new stocks every day is also different.
So questions like "It's already been 5-6 days since the customization should be halfway finished, when will it be shipped," as salespeople, we can only provide an approximate time. Therefore, for products that are out of stock, we will contact customers promptly to discuss exchange matters. If you are unwilling to wait or exchange, you can still cancel and receive a full refund.
The full refund was returned to your original account on 29, Nov. It may take 7-10 business days for it to display on your card statement.
We strive for transparency and customer satisfaction, and we will take your feedback into account as we work to improve our services.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Good quality hair! Great point system to purchase wigs!
Good quality hair and great point system to purchase your wigs.
My order came right on time. I was very surprised. I ordered another one as soon as it came.
Très bonne qualité de cheveux avec des petits cadeaux sympa
Fab and happy with my purchase, great customer service support, However the only negative is the cap sizing is a bit big. There needs to be options of small, medium or large
Order not received still says processing after 2 weeks, Can't get no one on the phone, sent several messages through the WhatsApp and email. Will never order from them again..
First experience and I'll be sure to try it again. Excited about it.
When Unice said ready to wear they meant it seriously! Right out the box! 3 of my friends are now ordering the exact same wig! I can't believe how on point you guys were with this one🎉 🎉
Great experience and I will definitely recommend to everyone
Delivery was quick. The hair does not shed much and blends with my relaxed hair. Very easy to put on and take off. Will definitely buy another wig from unice!
I bought a wig last week, cauz my small head, I asked customer service many questions, but they answer me very well! And I received it two days ago and wore it, very nice! I'll repurchase it again!
Great and easy. Super fast. Great communication, delivered fast and I love the product
The hair is BEAUTIFUL when you first get it after your second wear its matted really bad the wigs shed so horribly one of my wigs had a strong nasty smell it took forever to get rid of I had to use fabric softener to get the smell out they tangle really bad as well they wigs are cheap but to me not worth it I'd rather pay more for quality.
They sent me the wrong wig. Two of the same wig. How do I fix this?
I'm ordered a highlight 28in wig and I received a all black 16 in wig will probably not be shopping here again although the hair is beautiful and the lace is amazinggg but it is not what I ordered and I've been waiting a minute for my hair to ad
Hello Diana R, we think you have mistaken your order information. We verified all orders in the store and you have only purchased once from our store the order information is 16inch 150% 6x4.5 Pre Cut Lace, never purchased a 28inch wig in our store. We also verified the shipping weight (different sizes have different weights) and the shipping video and confirmed that it was shipped according to your order information and never sent you the wrong item. If you have any questions about your order, we recommend net logging into the website to verify again.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely yours,
UNice team
Guys! This is an honest review
Do not fall victim to these people, they are scammers, real scammers.
I ordered hair early August and it was never received, the item was returned to them by Dhl on the 30th of August; and up until now, they have refused to confirm that the item has gotten to them, I can't even track the return order anymore. I used a pay later option and was able to pause my payment but they keep telling me to pay and that when they receive the hair, the money will be refunded back to me. It's been over three months now and they are not saying anything.
These people are real scammers!
DON'T ORDER ANYTHING FROM THIS STORE!
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Agatha konah
This is Unice Hair Company,
We have contacted you to provide the free return label on July 6th,
It has not been updated yet, have you not returned the package,
As a responsible company, we promise that once we get the returned package, the refund or the exchange will be processed,
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team