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UNice

Overview

UNice has a rating of 4.5 stars from 785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.

service
158
value
78
shipping
81
returns
65
quality
346
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23,555 reviews
+137
How would you rate UNice?
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California
1 review
0 helpful votes
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I didn't expect to buy such a high-quality product at such a low price. I placed an order on the 8th and received it on the 10th. I was very shocked when I opened the packaging, it was particularly soft and smooth.

Date of experience: April 10, 2024
New Jersey
1 review
2 helpful votes
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Horrible Experience
January 20, 2024

Horrible experience.
I am very particular and cautious when purchasing online. But this experience was horrible. They wait until after you purchase to tell you they are out of stock. Although there are times when you can wait a little longer, this time was not a time where I could wait longer - and I put in an order based on when it would be here. Upon ordering, they send a text that it is not in stock and that it would be another 3-4 weeks but could not guarantee. Never again will I order from UNICE and would not recommend knowing that they do not update their availability.

Date of experience: January 13, 2024
Unice W. UNice Rep
over a year old

Hello Angelle T, We'd like to express our regret for bringing you an unhappy experience.
Since the inventory produced by the factory changes at any time, the inventory on the website cannot be synchronized temporarily. Usually, our service will contact u to discuss the replacement. The lace wig is slower than the full machine-made wig, since the hair on the lace is sewn one by one by purely hand, to avoid substandard products being sent to customers, this manual process must be operated strictly following standards, resulting in delayed product completion. Meanwhile, our service also recommends a similar product or cancel the order if you don't want to wait. After verification, your order was closed and the full refund was returned on 27, Dec,2023.it may take some time for the bank to display on your card statement.pls check it in time.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team

California
2 reviews
2 helpful votes
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I ordered a wig from them that never shipped and when I contacted them to cancel they never would confirm cancellation or respond to me. Will need to dispute with my bank and ofcourse never order not refer anyone to them again.

Date of experience: October 5, 2023
New York
1 review
0 helpful votes
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Best Wig Ever!
September 12, 2024

It was very easy to look for a wig that I would like in my own style.

Date of experience: September 2, 2024
Oklahoma
1 review
0 helpful votes
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Huge bald spot on head of wig
July 23, 2023

The site did not work at checkout almost 10 times I had tried multiple devices to I ended up finally being able to pay on the website on the phone, not even the app worked and it wouldn't let me have the free robe in my cart that was suppose to come with the discount so I just gave up so frustrating

Date of experience: June 23, 2023
New Jersey
1 review
1 helpful vote
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Wrong Length
March 30, 2024

I purchased a wig that I thought was really beautiful based on the picture. However, after ordering a 16 inch which is usually shoulder length I received a much shorter wig. Turns out the length is measured by the stretched out length not the actual length so wig was 6inches to short. I promptly contacted Customer service to find out how to return the wig, since I used my PP account instead of creating a UNice account to pay for the wig.

Date of experience: March 20, 2024
Unice W. UNice Rep
over a year old

Hello Pamela W, We apologize for the unpleasant shopping experience.
Wig length means the stretched length from the head spins to the longest length of hair at the bottom. It doesn't mean that all hair is the same length. Compared to straight hair, curly or wavy hair looks shorter. Height makes a big difference when picking the hair length. Someone shorter of the same length will look significantly longer than someone taller. According to our return policy, it might take some time to confirm the item status before returning. Please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster.
The return system of the US warehouse will be updated within 48 hours during working days. It will be delayed if it is a weekend or holiday. Finally, the full refund was completed on 25, Mar.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team

Tennessee
1 review
0 helpful votes
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Worst wig ever
August 14, 2023

Please ladies save your coins I purchased two wigs from this place well over 200 these wigs are the worst wigs I have seen talking about glueless my A** wig don't even fit on your head with the band being tight and let's not talk about the wiff on the wigs you can see right through it don't buy this wig

Date of experience: August 14, 2023
Virginia
1 review
0 helpful votes
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Order tracking
September 10, 2024

The payment part was a little confusing but besides that it was a good experience

Date of experience: August 31, 2024
California
2 reviews
0 helpful votes
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I'm seriously impressed by this wig! The texture and length are just what I was looking for. It's glueless and melted skin, ear part and cap is comfy!

Date of experience: April 26, 2024
Germany
1 review
0 helpful votes
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Very good quality
July 22, 2024

The hair is very soft feels like your own hair you can work with easy.I orderd already again. Thank you to Unice Team your support is great

Date of experience: July 12, 2024
Michigan
1 review
0 helpful votes
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Essy
September 10, 2024

Great site! Easy process.ordered before with no issues.wig was thinner than the picture though.

Date of experience: August 31, 2024
Maryland
1 review
2 helpful votes
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They Lie
April 20, 2023

I only brought the hair because it advertised 48 hr delivery well today is Thursday and I ordered the hair on Tuesday morining and still my order hasn't even been shipped yet. I will be sending it back because atp I don't need it and will have to purchase new hair because it wouldn't arrive in time for my hair appointment

Date of experience: April 20, 2023
Massachusetts
5 reviews
34 helpful votes
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Disappointed
April 27, 2022

Unice is very misleading I have purchased a wig from them and it is not like the one in the photo. I have reached out to them 4 times to RETURN the wig because i cannot use the one they sent. I could not return on their website because it did not work this was not a final sale item. I only have 30 days to return the wig and that is the end of this month. I requested instructions on making the return but so far no response this is very frustrating. I could not reach them by phone either the # did not work I would like a REFUND and I will never do business with this company again.

Date of experience: April 27, 2022
Washington
1 review
0 helpful votes
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It gives such a seamless and natural look. I'm in wig heaven with this beauty! The ear tabs provide a snug fit. I can wear sunglasses with this wig! It's the perfect accessory for sunny days!

Date of experience: April 26, 2024
Tennessee
1 review
0 helpful votes
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Perfect fit and quality!
August 27, 2024

The wigs were exactly as i expected them to be. They are very beautiful and easy to manage.

Date of experience: August 17, 2024
South Dakota
1 review
0 helpful votes
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Fast Shipping!
October 3, 2023
Updated review

During COVID UNICE was my go to brand. I purchased mani headband units from them, however, for every 2 purchases I'd receive a very very poor quality unit. Unfortunately, this time was one of those.
There is a very very unpleasant odor.
The density as well and thickness per stand makes the unit feel like kitten hair; very very poor quality.
My assumption is the cap size is M but I can pull the unit 1/2 way down my face. It's xxx big head friendly like for a pumpkin! Because of this there was no way for me to melt the lace. Beginners — if you aren't into bleaching knots this is not the unit for you. They are very very dark. I'm hoping this is a one off as the reviews and images are good.
This one was a waste of money. Quick shipment - 48 hrs - but from where I have no idea.

Date of experience: September 3, 2023

Great experience
August 27, 2023
Previous review

Great experience

Date of experience: August 27, 2023
New York
1 review
0 helpful votes
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Excellent
July 8, 2024

Steven was really helpful in expediting my order! Timely response to my question and was very professional.

Date of experience: June 28, 2024
China
1 review
0 helpful votes
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I bought 3 wigs from unice and fell in love with the texture and quality of their hair and it's really friendly to my small head, they delivered fast! I think I'll always choose unice.

Date of experience: April 26, 2024
New Jersey
1 review
1 helpful vote
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Never again!
December 20, 2022

I would give a zero if I could. I purchased 2 wigs for the black Friday sale. I didn't like them so returned both of them. I got an email stating that it was received and would I like a refund or an exchange, I said refund. With that being said the sales just kept coming so I got one to try and didn't want it either so I mailed that back also. Well the post office still has the second returned after being there 3+ weeks. I have been trying to retrieve but it's a hassle. So I was told I can't get a refund on my first order unless I return the second order. It is/was two separate orders so why are you linking the orders together. So now I'm out $302 for th3 first and $182.07 for the other. NEVER EVER WILL I ORDER FOR THAT COMPANY.

Date of experience: December 20, 2022
Georgia
1 review
0 helpful votes
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I basically gave 250 away because I paid for a wig I never received because they just left package at my door when I clearly states that it would require a signature this is so frustrating I never ordered wig again

Date of experience: October 6, 2023