Overview
UNice has a rating of 4.5 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
I ordered a wig. I was told that it was 80 inches and it was not it. It was unused, never worn as soon as I took it out the box I start crying. I had a wedding to attend. I tried to return it and you guys gave me an issue of returning the wig. You didn't give me a return label I will never order from this company again And I will let people know to never order from this company again
I reached out with a need to change my address and the response with immediate!
THE WORST HAIR COMPANY! DO NOT TRUST! Their customer service is absolutely atrocious. I ordered a wig from them on Ali Express that they had listed. After I purchased, they told me that the wig was out of stock and kept trying to make me take a wig that is completely different than what I ordered as a replacement. I kept saying no and they finally offered a refund. Every day they've been asking me what my details are to refund. The same details I've been providing. They are stalling and not trying to return my funds. I've now contacted PayPal and created a case against them! Still waiting for my refund.
SIDE NOTE: if you do decide to buy their wigs, I noticed all the wigs are cheaper on their Ali Express site. On their actual website, they're charging three times the amount! Rip off!
Item was never received! When I contacted them, they told me to contact the shipping company to start a claim because they said it was delivered. I Never received the item and the shipper is saying to contact the sender for any type of replacement item. They are not issuing a replacement item nor are they giving back my money. This is a horrible company!
On 6/10 I purchased two wigs from Unice, needless to say that today 6/20 my order is still in "Processing" status. I finally got in touch with their customer service chat, and they finally tell me that the 2 wigs I ordered are NOT available (could have told me if I hadn't reached out to you?). So they tell me to pick 2 more wigs that I wanted, once I did that, they wanted to charge me an additional $88 difference in cost along with $30 service charge! After going back and forth with them telling them they should waive any additional charges due to my inconvenience, they acted as if I said nothing but kept saying "dear when you pay, take a screenshot, and we ship other wigs to you" No ma'am, I don't think so, you are going to charge me additional charges for your goof up! Needless to say I requested a refund (fingers crossed) if anyone knows of a reliable website to purchase good lace front wigs, please let me know!
Fast, responsive and attentive customer service. Definitely recommend buying from them!
Thanks you very much! I like your prices and customer service though
I was browsing at their wigs and left a couple in my cart without finalizing the checkout. I can't even tell you all how much I was harassed by them. I got so many texts EVEN AFTER I told them to remove my number and e-mail from their lists. If I blocked one of their numbers, I got a text from the same person from another number. It was insane. It was harassment. If I had the resources to sue, I would have. Any thought I had to buy a wig from them was gone.
Don't give them your phone number.
I was looking through this website and put a item in the cart I didn't check out or buy the item. Later I found out that they had invoiced my PayPal account for €149 dollars do not trust this company I cancelled the invoice they sent to my PayPal account this happened more than once I won't be using this company at all. Scammers
Great website. Easy to use and fast delivery! Great updates along every step of transit.
I ordered a straight look but got a kinky one. Communizing with the company had been difficult. I sent the picture of what I received. I asked how long would it take to get the wig I ordered but no answer.
Hello Noreen H, We apologize for the unpleasant shopping experience.
The title and attributes both have yaki straight/kinky straight. You chose yaki straight. Due to an error in the product code, you received kinky straight hair. We sincerely apologize for this.To resolve this issue, the return address was provided on March 12.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I ordered a wig almost 2 weeks ago and even paid 35.00 for express shipping and still waiting for the wig. Then Unice sends me a discount for another wig for 60.00 and I ordered it and even provided me with a tracking number through usps. I went on the usps website to check the status it says label still not created. Was I scammed? Did I just lose 200 dollars?
Hello Raymie D, We're frightfully sorry the service didn't make you satisfied.
According to the information you provided, we have looked into the problem that you mentioned. Two orders you purchased on February 23,2024, but only one of them paid for express shipping. Both orders were sent in one package. Due to the time difference caused by the different time zones between China and the United States, the purchase date was on the weekend, and the warehouse and logistics were closed. The logistics transfer will return to normal on Monday.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Accurate representation. The wig I ordered didn't have my size, the representative that was handling my order was Very Nice she made sure I got what I wanted. Stayed in touch with me until the very end. We were texting and emailing at 4am which made me very happy
I never received my items and Unice is giving me a hard time. I asked to have my order rushed to me or to please refund my order I never received the hair at all not sure if the package was stolen or when but I don't have it.
Hello Delia B, We apologize for the unpleasant shopping experience.
We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. It is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation.
While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
The lace wig of this unice hair is definitely worth my money. I love the lace that is perfectly melted with my skin, very natural, and the hair is soft and true to the density they claim on their details. I will try the headband wig next time since my friend told me it is also a hit on this store? Anyway, it is worth trying.
The lace wig of this unice hair is definitely worth my money. I love the lace that is perfectly melted with my skin, very natural, and the hair is soft and true to the density they claim on their details. I will try the headband wig next time since my friend told me it is also a hit on this store? Anyway, it is worth trying.
The wear and wig was not wear and go. I had to actually cut the lace because it was too long and was supposed to be pre cut. The hair shed a lot while removing the excess lace and while brushing. Please send wear and go wig when a person orders it please!
Very fast and helpful to solve problems! Good communication! I'm very impressed!
They responded really fast and quickly to help me. Everything I needed was handled right away
I purchased hair from the store in Brooklyn. It had a very bad odor once I opened the packages. My hair stylist also noticed the smell, after she colored and dryed it, the hair smells worse. I paid $150 for the hair and it's definitely not good hair. Sheds and smells, it'spoor quality! I will have to take it out after only 4 days because the odor is there and I feel very self conscious about walking around with smelly hair.
I buy this same style of curl all the time with Unice but this time it seems the bundles were over processed. The curl wasn't consistent throughout the hair, it was very frayed and the hair was just wavy not curly. Even after conditioning the curls never came back. The hair matted and tangled so bad i had to take it out. I contacted you guys and you only gave me $50 back after paying around $250 for this hair. Sometimes you don't realize the hair is a bad batch until you get it installed and at that point you can't return it. You guys always argue back and forth with us and them give a small amount of money back. I'm going to have to start using a different company that will be a little more fair to their customers.
Hello Rose G, we are sorry to hear that you have encountered some problems with our hair.
Curly hair is set by high temperature and the curvature will become loose with longer use. Also, there are different care methods for different styles. For curly hair, it should be grasped gently, your fingertips are the most gentle, and do not twist or wring. As you know, once it's cut from healthy donors, it cannot continue to get nutrition from our body, If styling products such as hair gel and wax are frequently used, it can easily lead to the accumulation of oil stains, which makes the hair matted. Curly hair is unique. It bends and curves and coils. Because of all the twists and turns, it can be fragile and delicate. And because of its curvy nature, the natural oils produced by the scalp to soften and protect strands have a harder time traveling from top to bottom. For curly hair, the hair care regimen is completely different. After shampooing, apply a deep conditioner. Pick a moisturizing formula that contains humectants like glycol, glycerin, or good-quality oils. Use a wide tooth-comb or your fingers to distribute the conditioner evenly. If your hair is super snarled, pop on a plastic cap or towel to help heat up your head, which will open up the cuticle of your hair and invite the conditioner to penetrate more deeply. Applying conditioner even if you don’t shampoo your hair.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely yours,
UNice team
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kendra H, We're frightfully sorry the service didn't make you satisfied.
According to the information you provided, we have looked into the problem that you mentioned. We don't have 80inch hair, your order was 18inch. Goods can be returned or exchanged within 30 days after receiving, and keep it in unused, and undamaged, and come with all original tags and their original packaging. The US market enjoys free return labels, which are provided by the US warehouse. Return labels will be provided within 24 hours during working days, and will be delayed during weekends and holidays. If you decide to return the product, please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster. Finally, the hair was returned and the full refund was completed on 28, Mar.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team