UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Steven was able to help me with my wig exchange. He was also very patient with me while I chose the wig that I wanted. Thank you for your help on keeping me a happy customer.
Very easy and convenient shipment came very fast and I like the style
5 star service from Unice. I got in contact with the customer service team as I needed my wig to be delivered ASAP. The team were quick to respond and send it very quickly and it arrived in good time. Haven't installed hair yet but I've brushed it and the shedding is minimal. Came nicely packaged with a wig band, nails and a wig cap. Overall a great experience. Thank you :)
Nice shipping, bundles look great & amazing prices. Ready to install
Jessica was helpful, got everything I needed & more.
Hair was on time with delivery and sized perfectly for my head! Very soft and classy!
Good customer service
Nice hair quality i highly recommend
Easy checkout, many different lengths available and price was perfect for me not to mention there are many payment options
Nice website and the hair came faster than expected! Nice my wig was thicker but maybe that was my selection. Was quite skeptical but I would definitely order again. The wig is Beautiful 😍 just needed to be thicker!
Customer service was a 10/10 when it came to fixing my problem it was taking care of in a well timely manner and I appreciate Lily for taking care of me.
I want to love this unit. The hair itself is beautiful and full. However, it just doesn't fit my head well. I don't if it's to small or a little big! It ripples in the back toward the top of my head,but then barely comes to my edges. I've been using Bobby pins to hold it down...it's annoying. I think the only way I can comfortably wear this hair is to get it sewed down. Kinda disappointed and this was my first unit from UNice!
Seamless and expedient. There express service is very quick. I will be ready Monday for my deployment.
Hair arrived fast and great quality. I will be ordering again in the future
Awaiting order to provide full review
I haven't installed my wig yet but it looks great and the baby hairs are laid
First time ordering from this website & I have no complaints. The customer service is excellent, great communication, extremely helpful! The item I ordered was out of stock so I was contacted straight away offered a similar item with the price difference covered by themselves so they could ship my item out quicker! I will definitely be ordering again! Keep up the good work UNice!
The hair is super cool, it's wonderful. It's soft, no bad smell. What you see in the videos is for real. Don't hesitate, go ahead and purchase. You'll not regret it. Besides, they have a great customer service, the best I've encountered so far.
James with customer service was very helpful with assisting me with my return. I had ordered too many bundles and was able to return with no issues.
Fast, responsive and attentive customer service. Definitely recommend buying from them!
Thanks you very much! I like your prices and customer service though
I've ordered with Unice for about 4-5 years now & I've NEVER once had an issue. I've reused their hair numerous times and it always goes right back to perfection. I will never use another hair company for my wigs. They are top tier
From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members