UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Customer service responded quickly and problem was easily resolved.
Everything else on the was perfect except the lace, it was so short on the sides showed the wig cap.
The checking out process Could be faster.
Was easily able to change my shipping address, through the help button. No unnecessary phone calls, or complicated emails.
I received my hair which I thought was beautiful however I didn't have enough. When I contacted customer service they were so willing to get me together. They were polite and very responsive. I would definitely order again just 4 bundles instead of 3 lol love my experience
I originally ordered 3 bundles and a closure. I received the hair and loved the texture however the bundles were a bit slim for my taste. I emailed the company and they were so polite, professional, and responded very quickly. They definitely resolved my issue and I would order again based of how well I was treated. Love love love whoever worked here. Thanks UNice.
There was a mix up with my desired wig and the customer care followed through till the entire thing was resolved.
I'm not sure who is in charge of their customer care unit, but the person is absolutely incredible.
Thank you UNice, y'all are truly nice.😄
Very high quality and loved the product. Enjoyed the look and
Easy to navigate the website and read reviews and watch videos
I ordered a beautiful Yaki wig. Unfortunately the unit would not hold a curl. I contacted customer service and they gave me tips to resolve the issue…long story short, they allowed me to return the unit (shipping was on me) and I could pick a unit. It was shipped right away. I am very excited to have another one of their products.
The customer service was very nice and helpful, it was straightforward and easy to follow through
Thank you so much this wig is great! I had to hot comb it a little but no bleaching at all or plucking. I am lazy with wigs and take them off every night so this is perfect for me!
I recently ordered her wig That was the wrong color. I contacted unice and they were wrap it in the response. They were super helpful and helping me choose another wig. I've been buying from them for over a year and I will continue too. Shipping is super quick customer service Are extremely helpful!
Fast shipping and good communication. App
Is easy to use!
The representative was friendly and helpful! They answered all my questions. I appreciate their help!
I could navigate the website with no issues very informative
Responded very quickly. Very please with the service
I was greeted quickly and all my questions answered in great timing. Amazing service
I highly recommend this business." "Their customer service is second to none." "The product quality is consistently outstanding, exceeding my expectations every time."The quality of there wigs are outstanding "I was completely impressed with their professionalism and customer service." I will always do business with this company U nice
My experiences have always been great! Customer support always responds to my inquiry within 24 hours. No complaints, happy customer 😁
The staff is very efficient and very nice! They are helpful and very time efficient.
Phenomenal is all I can say. When I first order my wig, I order the wrong size (my first time ever ordering and wearing a wig) so I returned it, after many pics attempts I finally did a video, showing the wig was unused. But throughout the process the communication was A freakin 1 okkk. Finally returned it. I stressed to customer service that I order the wig for my birthday and I needed it by then. They gave me an option for express shipping which I didn't want to pay. They sent it out 2day mail and let's just say, I got the wig a day before my trip. And the quality of the wig omggggg the lace just melted on my forehead. I will be a returning customer. The wig is nicer but the customer service was beyond nice
From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members