UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I wanted to change my order but instead I got to keep my order with a generous refund. They also gave me option if I decided not to keep it. Customer service is great and I can wait to do more business with them. They answer promptly and quickly. I can't wait to review my order.
They responded really fast and quickly to help me. Everything I needed was handled right away
Steven help me to feel at ease about my order and he time it will take to get to me. I was very concerned after receiving an email. Thank you Steven for all your help!
They were very helpful! Thanks to Jessica! She was very helpful!
Beautiful wig, can't wait to wear it. Very full and bouncy curls are beautiful color is gorgeous.
I reached out with a need to change my address and the response with immediate!
This is my second purchase in less than 6 months. Im addicted 😬
It was very easy to look for a wig that I would like in my own style.
Purchased the HD 5x5 26in Body Wave, Shipping was super fast loved it, When I tell you the first time I put the unit on my heart did a back flip. I've never felt more beautiful in my life wearing this particular unit. I even went ahead and ordered a second one so I will always have to be ready for any special occasion. Honey the curls that came on this unit Big Hugs from me. I am truly a satisfied customer and will only order hair from this company
Great website. Easy to use and fast delivery! Great updates along every step of transit.
Great site! Easy process.ordered before with no issues.wig was thinner than the picture though.
The payment part was a little confusing but besides that it was a good experience
Had some mix ups with my package delivery but The customer service they gave me to help was right on time! They answer you very quickly! I can't wait to wear my wig!
Coupon codes can be very misleading and confusing but I do understand that probably helps grab sales. It should just be a little more direct and better discounts for first time buyers.
Super service mais toujours pas reçu mon colis je souhaite être remboursé svp
Hi, Precilia, we are so sorry for this inconvenience, the hair hasn’t been shipped out because the zip code you left us is wrong, the shipping agency kepting reminding us that the address should be corrected. And we contacted you by the email, but we never get reply or update, if possible, could you contact us by email? Here is our official email address: support@unice.com, and our specialized service customer will talk with you soon
And if you just don’t want the hair, we can help you to cancel the order and refund the money asap
Very easy great savings Great reviews on Facebook which prompt me to place an order. I'm very satisfied and I will recommend this company.
J'avais commandé une perruque qui était en réduction... et Unice m'a directement contacté pour me dire que la perruque était en rupture de stock. Et ils m'ont proposé une perruque au même prix et c'était une très belle perruque. Ils me répondait en moins de 24 heures pour le changement de la commande. J'ai trop aimé leurs services à la clientèle.
Awesome! Will shop again! I loved my U part unit! It came exactly as pictured! Can't wait to wear it!
Wonderful experience all the time, third purchase and very satisfied with the quality of hair and the way the if fits, close to perfect. No concerns. I will order again.
Wonderful shopping experience. Extremely helpful customer service and great products. This is my go to company.
From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Alexis, we are so sorry to hear that, if the hair has any problems, we can help you to fix it, and we indeed cherish you as our customer, pls trust that we didn't mean such thing heppened to you
And our hair is 100%human hair, we only sell human hair online, if you want, we can offer the certificate about the real human hair we sold and our company.And you mentioned you indeed like the hair overall. We’re indeed so glad to hear that. And we really want to check the condition of the hair first, so we can check the problem you said and offer your best solution asap. If possible, shall we talk by email, so we can talk about the details of your order and the hair you received in order to fix the problem sooner. By the way, we found one order by your name, but we can’t guarantee that’s yours. If it is ok for you, could you pls contact us by email? Here is our official email address: support@unice.com, and our specialized service customer will talk with you soon