UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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An item I ordered was out of stock in the moment and was expected to ship out at a farther date than originally stated. They contacted me as soon as possible, keeping me informed and also suggesting other options for me, if I needed the hair as soon as possible. They responded to my messages in a timely manner.
My experience was great they were the best and helped me out every step of the way!
Responded quickly and provided detailed updates. Was able to help answer the questions I had regarding my order.
My experience was easy they got back to me within 24hrs and fixed all my request I had.
Although there was a slight mishap the customer service representative was great in responding and handling my concern…GREAT experience
I'm in love with this hair! It's super soft and the lace blends very well with skin
I have been a loyal customer for a few years. I have very sensitive skin and this is the only company whose product has not caused any issues for me. The customer service and shipping is always courteous and fast. Highly recommend!
The wig I had purchased was going to take a little longer to produce but I was contacted and given an option to wait until it's finished or go with the exact one but the baby hair that was ready to go. I choose the latter one and the gap cost was fully covered and paid for by Unice. I was surprised and appreciated all at the same time. Customer service at its best. I'm a customer for life.
It was a very easy experience shopping for my wig. And it arrived to my house faster than the estimated delivery time the website gave me. And unice generously gave me a lot of coupons to use on this wig and my next purchas.
They responded to me very quickly and they were extremely helpful
The Unice representatives were incredibly understanding throughout my return process, and they were so accommodating when I needed to switch my order. Great customer service is something I always look for in a company, and Unice definitely delivers! I've already made five purchases, and I'll continue to be a loyal customer.
This was my birthday wig and I love everything about it the way it felt which was soft and the smell of it wasn't strong or stanky, it was very easy to install with no problems and its easy to style to your liking. This hair compliment my skin so good ugh I'm just in love with this wig and color. I'll be ordering from here again every chance I get.
I have been a loyal customer of UNice Hair for some time now, and I keep coming back because of the amazing hair quality and outstanding customer service. The hair is always soft, manageable, and lasts a long time, making it a great investment.
Recently, I had an issue with one of my orders, and the customer service team went above and beyond to help me resolve it. Their professionalism, quick response, and willingness to assist left me very satisfied.
As a beginner to wearing wigs, each purchase has exceeded my expectations. The hair is easy to style, and I always feel confident when wearing it. I highly recommend UNice Hair for anyone looking for quality products and excellent customer service!
I placed an order for a wig on Sunday, knowing that it would be delivered in 72 hours. I then received an email that my item was no longer available. I had an event that Saturday, so I knew that I would get it on time, but when the wig was not in stock, customer service reached out and said if there was another wig that I wanted that they would make sure it got shipped out as soon as possible when I say we were down to the wire and I got that wig on Friday afternoon. I was so happy customer service was amazing the entire time they stayed in contact with me until the item shipped.
I really appreciate the service
and support Unice has provided. I purchased a wig that was very nice but small, so I reached out to see if I could get it exchanged. The exchange process was very easy and professionally conducted.
Great experience. Delivery is prompt and exact. Thanks for my order
The hair is full and curls and bouncy. Love the hair texture and wig construction. The hairline is amazing, knots bleached. It's ready to wear and I'm definitely buying another one.
The lace is bleached and hairline is plucked. The hair is full and the waves are bouncy and luscious. I'm impressed. Just thought it would be longer but the hair is so beautiful overall. I will purchase the same wig at 28 inches if they have.
I love these products, value and texture is extremely awesome...
It went smoothly and came faster than I thought it would. The hair was soft and the length I asked for. I don't think anything went wrong with the order.
I love the hair it's so soft. I had a bit of an issue with the post office but the hair and customer service with unice is good.
From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members