UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Handled my issue quickly and professionally. Jessica is amazing.
I had some questions and concerns regarding this wig and customer service always addressed them. I began wearing it and LOVE IT! It's so soft and beautiful. Will order again.
I wouldn't be receiving my hair in time for my trip so I was freaking out but Unice customer service helped me feel seen and heard. They also helped me find another wig so it would come in time. Also even gave me a free gift for the inconvenience.
Ms. Jessica was quick and reasonable! I loved that she help me with other options and was trying her best to actually help me!
Buying the bundles were quick and easy, it took around a week to get delivered to my house and when i saw the bundles they did not disappoint 😇
I ordered a 16in and had already paid for it.But They text me and said they were out of the 16in so they sent me 18in for the 16in price.I will definitely be ordering again..
This is the 2nd wig that I have purchased from Unice. After ordering from another company, it was stolen after it was delivered to my front door. I'm going on vacation and wanted to change up my look. So I had to order a new and decided to return to Unice. I messaged them and explained my situation. It arrived quickly and didn't get stolen. Customer support was very supportive and friendly.
I had a problem with my first order it did take some time for someone to get back to me but once they did get back to me the customer service was great they helped me and reassured me about everything the hair is super soft there is a slight smell so obviously you might want to wash it if you don't like the smell but other than that the wig is amazing I've been a customer for a couple of years now and don't get my wigs anywhere else but from UNice other than that they have amazing hair
I couldn't make adjustments once item was in the cart and it was more than listed
Customer service was excellent and hair quality was even better. Love my units and bundles.I've been searching for Peruvian hair for the longest so happy that I found it. Can't wait to install and dye.
Thanks for rectify my situation in a timely matter
I like how I was contacted back instantly, less than 24 hours, about my order. Unice have me a run down what I needed to expect for my wig arrival. I really appreciate the support that was being presented to me.
They kept me informed when one of my wigs would be delayed. For me this made me feel like they cared about me as a person and not just another customer. Looking forward to future purchases!
Easy to do it myself.
Soft beautiful hair.
I highlighted it. Took the color no shed
Communication and timing was good very happy customer
I love the quality of the hair, but I didn't too much like how the front of the lace is. I seen that the lace should have been a transparent look and it wasn't. I also wish that there was another way to attach the back of the wig to keep the middle of the head from looking so bulky. I used bobby pins. I just feel for the amount we are paying it just need to be a little more work need to be put in the back inside and when you say Put on an Go that exactly how it should be.
I recently purchased a wig from UNICE, and although it hasn't arrived yet, I've been impressed with the ordering process so far. The website was easy to navigate, and customer service has been responsive and helpful with any questions I had. I'm looking forward to receiving my wig and seeing the quality for myself! Based on my experience so far, I'm hopeful it will meet my expectations.
The Customer service was very helpful for exchanging my wig and it was successful also.
I had problems with my delivery due to incomplete shipping address and wasn't able to get my wig in days and the customer service handled it with ease.
From the business
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members